The Company and the Staff were brilliant, helpful and polite. The Courier, APC were not at all helpful. They took 3 attempts to find our premises, a Large Industrial Site. not the houses they kep... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got what I ordered on time but unfortunately your carrier was unable to walk up the stairs or use the lift to deliver my very small light package. It was left in the ground floor area which is unmon... See more
Company replied
I ordered my compressor in April and it was delivered in October . No fault of the company . Manufacturing delivery date issues abroad was the hold up . The communication between Air Equipment and mys... See more
Company replied
Checked stock to confirm item was available paid for despatched same day, emails to confirm item sent, emails with expected time of delivery & emails to say it had arrived super quick super easy, b... See more
Company details
Written by the company
Sales of Air Compressors, Dryers, Service Parts and Accessories Air Equipment is a large, established, air compressor sales and service business based in the South East of England. Established in 1981 we have a large, loyal customer base ranging from some of the biggest companies in the country to some of the smallest. Our customers come from a broad range of industries ranging from food and pharmaceutical to engineering and research. We have a team of service engineers working on customers machines and compressed air installations everyday.
Contact info
5 Kings Road, MK45 1ED, Flitwick, United Kingdom
- 01525 723715
- parts@air-equipment.co.uk
- air-equipment-shop.co.uk
4.5
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ring them to ask the availability of…
I ring them to ask the availability of a part. 9:45am the item was in stock. It was delivered before midday the next day.
I can't fault the service I received.
Thanks
October 26, 2022
I ordered a part from you on Thursday…
I ordered a part from you on Thursday last week to date I have still not received Thursday 27th October, the service is very poor .
October 27, 2022
Reply from Air Equipment
Good morning, your part was originally quoted in July and you ordered in October last minute, it was shipped and unsuccessfully delivered as no one was available to take the parcel, we refunded your carriage as goodwill and had it ready to re-ship but you cancelled the order, we refunded you in full.
A good website they had my parts in…
A good website they had my parts in stock and they came well packed
October 5, 2022
All correct and on time…
All items arrived correct and on schedule.
I have given 4 stars as notification of out of stock is given after placing the order and checking before ordering involves a further process and time.
September 28, 2022
Really quick service.
September 5, 2022
EXTREMELY HELPFUL
EXTREMELY HELPFUL, PROMPT SERVICE
MANAGED TO REPAIR OUR COMPRESSOR BY NEXT DAY DUE TO FAST DISPATCH OF PARTS.
WILL BE USING AGAIN IF THE NEED ARISES, HOPEFULLY NOT TOO SOON
July 26, 2022
Checked stock to confirm item was…
Checked stock to confirm item was available paid for despatched same day, emails to confirm item sent, emails with expected time of delivery & emails to say it had arrived
super quick super easy, business as it should be done
very happy customer
May 30, 2022
Exceptional service and help
May 2, 2022
Good price quick delivery
February 8, 2022
Reply from Air Equipment
Thank you for your review, it is much appreciated
Maintenance and service of our 2 air…
Maintenance and service of our 2 air compressors and installation of new air lines. Excellent service and good response to enquiries. Would not hesitate in recommending this company,
January 19, 2022
Unprompted review
Reply from Air Equipment
Thank you for your review, it is much appreciated.
No Fault
I ordered my compressor in April and it was delivered in October . No fault of the company . Manufacturing delivery date issues abroad was the hold up . The communication between Air Equipment and myself was superb . Tracy kept in touch with me throughout the months of any updates on my order and could only be apologetic for the delay which was not there fault . I am very happy with the product once it arrived .
November 1, 2021
Reply from Air Equipment
Thank you for your order and review, and your understanding with the delivery delays.
Really good service.
July 17, 2021
I would have given 5 stars but I had to…
I would have given 5 stars but I had to wait 7 days for the goods. I was not informed of the delay until I phoned.
June 13, 2021
Reply from Air Equipment
Thank you for your review, we do state on the website and on email acknowledgement that some deliveries can take 7-10 days due to border controls in Europe and if items are stocked they will be despatched the same day. Also to contact us if you require anything urgent to check stock status before placing orders.
very quick delivery excellent service
June 12, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.