I purchased a bikini and matching wrap in the Tulip fabric in the sale (as a little over my normal budget). It is absolutely stunning on, the colour, and the fabric quality and fit is beautiful.... See more
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See what reviewers are saying
Had a fantastic experience with this brand. Ordered a beautiful lace jumpsuit that I love. The original size was a bit tight for my liking but the free exchange process was super easy and they sent ou... See more
Talk about posh girl summer. I really wanted to splash out on my holiday (which turned out to be my proposal as well) so I bought quite a few pieces from the Azalea resort collection and let me tell... See more
Absolutely appalling experience. I returned over £1,000 worth of clothing because the quality was nowhere near what was advertised or justified by the prices being charged. The materials, finish... See more
Company details
Written by the company
Luxury swimwear and resort brand.
Contact info
United Kingdom
- hello@alexandramiro.com
- alexandramiro.com
3.6
Average
131 reviews
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ariel is amazing!
Dress bled into white spots and I was gutted HOWEVER Ariel saved the day and is a real gem. She couldn't have been more helpful and is an asset to their team.
October 11, 2023
Unprompted review
Reply from alexandramiro.com
Dear customer,
Thank you so much for taking the time to share your experience, and we're truly sorry to hear about the issue you faced with the dress. We greatly appreciate your kind words about Ariel and are delighted to hear that she was able to assist and salvage the situation for you.
Our team values customer satisfaction as a top priority, and we're thrilled to have Ariel recognised for her outstanding service. We'll make sure to pass on your appreciation to her – she is indeed a valuable asset to our team.
If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We are here to ensure your experience with us is nothing short of exceptional.
Thank you for your understanding, and we look forward to serving you again in the future.
Best regards,
AM Customer Service Team
Not worth it. 2.5 weeks since Mia disappeared, have the closed?
I contacted customer service the same day I received my order. Mia replied quite promptly which was nice. Once I explained the issue, she gave a completely unrelated solution, so I explained again including a drawing this time to facilitate. She disappeared. I have followed up multiple times in the past two weeks and no one bothers. I’m so incredibly disappointed. I was about to order two more full outfits but clearly this brand is not worthy. I’ll be happy to update this review if anything changes. For now, the post-sale service is the same here than buying at any uber-cheap Chinese website where the chances of getting what you order right and/or finding anyone to help you at the other end are basically none existing.
September 14, 2023
Unprompted review
Reply from alexandramiro.com
Dear customer,
We appreciate your feedback and apologise for the frustration you've experienced. We're truly sorry for any inconvenience caused by the lack of assistance you’ve received .
Firstly, we want to assure you that we take customer service seriously, and we are committed to addressing your concerns promptly. It seems there might have been a misunderstanding or miscommunication during the exchange with Mia. We are actively looking into your case to identify and rectify the issue. We understand the importance of clear communication and effective solutions.
As we work to resolve this matter, please accept our sincere apologies for any disappointment you've experienced. Your satisfaction is our priority, and we are committed to ensuring that your concerns are addressed appropriately.To assist us in investigating further and expediting a resolution, could you please provide your order number or any additional details related to your purchase?
We appreciate your patience and the opportunity to make things right. We look forward to resolving this matter to your satisfaction.
Best regards,
AM Customer Service Team
This company is a total con and scam stay clear at all cost !
I ordered a dress and tried it on in my clean and tidy dressing room. As it did not fit I returned it in perfect condition with tags labels and not a mark or any defect. Having sent it recorded delivery I was chasing my refund for over two weeks after they had received it. No refund has ever been forthcoming. I advised a formal complaint and contact with the ombudsman was to be made at which point they then sent a photo of the dress with a black mark which they either deliberately put on it or happened in their warehouse. They then blamed me for this and used it as an excuse not to refund me. Needless to say this is the worst customer service I have ever encountered and this company should be listed in rogue traders. I am in the process of securing the assistance of the Government Ombudsman and checking my insurance for legal cover to pursue them in the small claims court. Beyond the money this is unacceptable and nothing short of theft. They are a con and total scam.
I strongly recommend you not to go anywhere near this shameful business called Alexandramiro.com
A sincere warning to prevent you the stress and upset that we have encountered
September 12, 2023
Unprompted review
Reply from alexandramiro.com
Dear Heather,
Thank you for bringing your concerns to our attention, and we sincerely apologise for any inconvenience you've experienced. We take the quality of our products and customer satisfaction very seriously.
Upon reviewing your case, our standard procedure involves a thorough inspection of returned items for any marks or defects. Unfortunately, we identified a mark on the dress during this inspection, which goes against our policy for accepting returns in their original, unmarked condition.
We understand the frustration this may cause, especially when you've taken care to return the item with tags, labels, and in perfect condition. However, our commitment to maintaining the quality of our products necessitates adherence to our return policies.
We genuinely regret any misunderstanding or disappointment you've encountered. If you have any additional details or would like to discuss this further, please provide your order number, and we will do our best to address your concerns and find a fair resolution.
Thank you for your understanding, and we appreciate the opportunity to rectify this situation.
Best regards,
AM Customer Service Team
Terrible, Cheap Quality
First of all, the box that the dress in came completely mangled due to choosing to use a low quality box. Second and more importantly, the dress is so extremely cheap and poorly made that I am appalled. The dress is one thin layer of fabric with zero lining and you can visibly see the uneven stitchwork from the outside of the dress. Walmart sells products that are higher quality than this.
September 18, 2023
Unprompted review
Reply from alexandramiro.com
Dear customer,
Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience you may have experienced with your recent purchase. We value your input as it helps us improve our products and services.
We are sorry to hear about the condition of the box upon delivery. Please be assured that we have taken immediate action to address our packaging methods to ensure the safe delivery of our products. Your feedback has been instrumental in this process, and we appreciate your understanding.
Regarding the concerns about the dress quality, we apologise for falling short of your expectations. Our resort wear collection is designed to be lightweight and breathable for hot weather, and we acknowledge that it may not include lining. We understand your disappointment with the stitching irregularities, please be assured this is not up to our standards and we are actively working to enhance the quality checks of our garments.
If you would be willing to share more details about your purchase, such as the order number, we would like to investigate this matter further and take any necessary steps to rectify the situation.
Once again, we apologise for any inconvenience caused, and we thank you for bringing these issues to our attention. Your satisfaction is our priority, and we are committed to making the necessary improvements.
Best regards,
AM Customer Service Team
I have ordered on various times and…
I have ordered on various times and they have always provided fantastic service and quality product, I did have a small issue on my last order (down to the courier) and Ariel was brilliant and resolved it for me within the hour. I would highly recommend purchasing from them.
September 15, 2023
Unprompted review
I absolutely love it
I absolutely love it! I bought the Eva swimsuit and it looks amazing on. Also the quality is very good and I often use it even to go out and always gets lots of compliments! I had no problem finding my size and it arrived quite fast.
I’m looking forward to see future collections and I’m definitely planning on buying other items cause they look great!
September 12, 2023
Unprompted review
Non existent after sales service
Received a faulty item and emailed customer service twice with no response - I need a label to return item. Quick to take your money but zero aftercare service. STAY AWAY - SCAM COMPANY
August 23, 2023
Unprompted review
Wow Wow Wow
Wow Wow Wow
If I could rate this brand 6 stars then I would.
I direct messaged them on instagram as I was unsure on sizing, they were so friendly, knowledgable and helpful. I placed my order and received my swimsuit the next day which was a lovely surprise, much faster than I expected.
The swimsuit itself is such nice quality, so flattering and feels amazing on, I can’t wait to wear this on my holiday to Provence next month! I messaged my friends to tell them order something,
Pure elegance! I’m so excited to make another order
August 9, 2023
Unprompted review
Reply from alexandramiro.com
Dear Client, Thank you for taking the time to write such a great review. Our customer services team work really hard to ensure you get your items on time and we are so glad to hear your kind feedback. We wish you an amazing break in Provence and are certain you will look absolutely gorgeous :)
Great and friendly service
I love Alexandra Miro garments and now have a few items which are excellent quality. I contacted customer services recently as I needed a replacement belt for one of my swimming costumes which I’d had for a while. Gloria was super helpful and very kind in sending me a replacement immediately at no cost. Fantastic service and I was very grateful since she had no obligation to do so.
August 7, 2023
Unprompted review
Reply from alexandramiro.com
Dear Kelly,
Thank you for your very kind feedback. We are so glad to hear you love the quality of our products. Our customer services team work very closely with quality control to ensure you get the pieces you deserve and of the highest quality. We are so happy to hear that we could assist you. It is also amazing to hear that you’ll get to wear your swimsuit again! We wish you a fantastic summer ahead :)
Reply from alexandramiro.com
Hi Charlotte,
I’m so glad you love our collection, beautiful pieces for our beautiful clients!! We thank you for your lovely feedback and hope you have an amazing summer :)
Further to my initial trust pilot…
Further to my initial trust pilot review - I’m really pleased to see that the team at Alexandra Miro have got time to publicly respond to my trust pilot review but seem to have no interest in responding to my emails about my faulty swimwear. A response asking me to email customer service with my issue is infuriating given that I’ve emailed numerous times and it’s quite obvious from my trust pilot review that I’ve been tirelessly trying to make contact with A Miro. This continues to be a huge disappointment.
August 1, 2023
Unprompted review
Reply from alexandramiro.com
Thank you for your kind response Sherry! We are so very happy to hear that you loved our skirt! Wishing you a great summer ahead :)
I love it!
I absolutely love it! The swimsuit fit super nicely and look amazing on! Also the material is good quality.
Costumer service was really helpful and fast at replying and organising a return. I will definitely purchase again!
July 19, 2023
Unprompted review
Reply from alexandramiro.com
Dear Bea,
Thank you for your kind feedback! We definitely look forward to having you as a client and are super pleased you love the swimsuit! We hope you have an amazing holiday and we are certain you’ll look gorgeous! :)
In loveee
In loveee! The dress was so beautiful and flattering and it came quicker than expected, Will definitely buy from here again
July 5, 2023
Unprompted review
Reply from alexandramiro.com
Hi Nay! We are beaming!! Thank you for your kind words and amazing feedback on our service and collection. We appreciate and love all our clients and thank you for taking the time to write this :))
Talk about posh girl summer
Talk about posh girl summer. I really wanted to splash out on my holiday (which turned out to be my proposal as well) so I bought quite a few pieces from the Azalea resort collection and let me tell you I’ve never felt so elegant on the beach before. And my engagement photos turned out like a fairy tale.
The delivery was actually a lot faster than I expected so overall a very positive experience.
June 22, 2023
Unprompted review
BEST SWIMSUIT EVER!
BEST SWIMSUIT EVER!
I bought the Kiki swimsuit (Black) last week and I cannot be more in love with it. It suits to my body perfectly and has very good quality. Definitely the best purchase I have done for this summer.
100% recommend it.
July 31, 2023
Unprompted review
Reply from alexandramiro.com
Hi Ainara,
Love a perfect fit and love your kind feedback! We appreciate you as a client and we are so happy to hear you love our Kiki swimsuit! It’s giving #Perfection !! Hope you have a stunning summer :)
Excellent experience
Fantastic product quality and very hapoy with the fit. True size and got so many compliments whilst wearing it. So pleased I got two sets.
The costumer service madr the process very pleasant and straightforward. I will buy again.
July 28, 2023
Unprompted review
Reply from alexandramiro.com
Hi Julia,
We are so pleased to hear this! Thank you for your kind review. We are sure you looked amazing and hope you have loads of pictures and beautiful memories!!! We will share your kind words with our customer care team and we all wish you a fantastic summer ! :)
New swimsuit
Just received a swimsuit from the site. The quality was great, I needed it to come faster than usual, because I had a boat party and customer service answer very quickly and was able to help !
Love how it looks on me, it is so stretchy and fits the description !
July 31, 2023
Unprompted review
Reply from alexandramiro.com
Hi Maria,
Thank you for taking the time to write your kind review! We love to hear that it’s a great fit on you and we are certain you will look stunning at the boat party!! We hope you have an amazing time, an a great summer :)
Fantastic design and great fit
Fantastic design and great fit. Been shopping here for years and so happy to recommend!
July 22, 2023
Unprompted review
Reply from alexandramiro.com
Dear Gigi,
Thank you for taking the time to leave your feedback. We appreciate your comments and are super happy to hear you love the brand as much as we love you! We wish you an amazing summer and look forward to seeing your next outfit pick! X
Query with my order which was addressed…
Query with my order which was addressed straight away and easy and helpful. Many other businesses would avoid helping to save money.
Lovely product, and from what I’ve experienced really great no hassle customer service, thank you!
July 27, 2023
Unprompted review
Reply from alexandramiro.com
Thank you so much for your great review, we are so very happy to hear of your experience while shopping with us! Our customer service team will love to hear the great feedback. Wishing you a great summer :)
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