Alford Plumbing and HeatingReviews 

240
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the expertise and value for money provided. The staff, including engineers and the back office team, are frequently described as helpful, friendly, polite, and courteous, often going the extra mile. Many people appreciate the clear communication, with engineers explaining their work and leaving homes clean and tidy. However, some customers also noted an instance where they were charged for a service call even though the issue had resolved itself before the engineer arrived. A few other people also felt that a job described as being done by qualified engineers was completed by a single person who appeared to be from a subcontractor.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the politeness, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You wont find a more professional and considerate company than Alford. From the first phone call to a job very well done, it's a flawless process that the Alford team should be very proud of. Truly g... See more

Company replied

Rated 5 out of 5 stars

They arrived as per appointment, the 2 young engineers were courteous, polite and took pride in their work. they explained exactly what they were doing and advised us of the changes necessary as the... See more

Company replied

Rated 5 out of 5 stars

The Team at Alford plumbing and heating have been great. They installed a new electric boiler and hot water tank, refitted a bathroom, completed an electrical safety check and sorted the remedial wor... See more

Company replied

Rated 5 out of 5 stars

Very professional both in person and through communication either one the phone or via email. Really nice guys fit my new boiler, clean and tidy and gave good instruction on how to use it. One year la... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Information provided by various external sources

New Worcester Bosch Boilers, Boiler Servicing and Repairs in Southampton Which? Trusted Trader and Worcester Accredited Installer; your local heating experts. Whether you are looking for a new boiler, boiler servicing, or boiler repairs; Alford Plumbing and Heating is able to provide the expertise to provide a prompt and reliable service. Boiler finance available with no deposit, and 0% finance! Boiler Services: Buy a boiler / Installations Boiler Finance Servicing Repairs


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(240)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely professional

Absolutely professional , prompt and thorough service, the updates on ETA are so useful for busy people too as it meant i didnt have to wait around all morning or afternoon for the engineer to arrive, will definitely use again and highly reccomend.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler service

Tyler was a pleasant polite young man who was knowledgeable we did have a slight leak in one of the connecting pipes but he very kindly came back same day to fix it would recommend this company.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, turn up on time, know what they are doing, charge the right amount. Excellent.

March 9, 2023
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for taking time to write your review, we really appreciate your custom!

Rated 5 out of 5 stars

Great service

I made contact with the firm and they were very quick to respond and get a date booked in the diary. The job was carried out efficiently by a very thorough engineer who also explained some of the issues in a way that I could understand. I would definitely recommend them and if we need a plumbing & heating engineer again I will go back to Alford.

January 26, 2023
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for taking time to write us a review, we really appreciate it. Personal recommendations mean the world to us :)

Rated 5 out of 5 stars

Always great service

Always great service, the office team and the engineers are always very friendly, professional and happy to answer any questions. I have used this company for 3 years + and wouldn't go anywhere else

January 23, 2023
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks Ellen...thats so lovely of you to say :)

Rated 5 out of 5 stars

New boiler

We used Alford plumbing to install a brand new boiler and heating system 2 years ago they did a fantastic job were so helpful knew what they were doing
We've just had the 2nd year annual service all good wouldn't use anyone else

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable and have always given good service over the last five years of looking after a gas boiler

November 18, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for taking the time to write a lovely review, we really appreciate it :)

Rated 5 out of 5 stars

Very good

Quick, efficient, good price,

November 3, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you Maria for taking the time to write a review :)

Rated 5 out of 5 stars

Great service from Alford Plumbing and Heating

Had a new cylinder installed by Alford Plumbing and Heating and had a great experience from start to finish. They fitted new boiler, decommissioned old one and took it away,
They even came back to sort a timer issue which was caused by my tenant. The office staff are friendly, helpful an professional. The Engineer was tidy, and reliable. I would have no hesitation in recommending them.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be happier. Use them for home and buy to let properties. Great communication, turn up as agreed and very reasonably priced.

November 1, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks for your lovely comments Clive, appreciate your custom :)

Rated 5 out of 5 stars

Expert reliable service

We have used Alford a number of times, for maintenance, upgrading and a complete bathroom refurbishment. Their standard of workmanship and attention to detail is always first class. Their customer service is excellent and their prices are very reasonable for the care they take.
We are very happy to recommend them.

October 10, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks Mr Cole :)

Rated 5 out of 5 stars

Boiler Replacement

Once again, I was happy to ask Alford Plumbing & Heating to replace my Worcester Bosch boiler. The work was carried out on the arranged date (28/09/2022), quickly and cleanly. The engineer pointed out the small amount of water spillage from the boiler replacement, after he had cleaned it up and when he left everything was clean and tidy.

September 28, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks so much for the review John :)

Rated 5 out of 5 stars

S Sebastian

Excellent service ,

September 2, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks so much for taking the time to leave feedback Mr Sebastian, we really appreciate your custom :)

Rated 5 out of 5 stars

Always the best service

Alford plumbing came and replaced the shower unit in my en-suite, arrived on time carried out the work as agreed and left, no mess no fuss, brilliant.
I have used the team at Alford plumbing many time before and they are always fantastic. Cannot recomend them highly enough

September 5, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks so much for taking the time to write such a lovely review Mr Deakin, we really appreciate your custom!

Rated 5 out of 5 stars

Really impressed with the efficiency of…Alford Plumbing

Really impressed with the efficiency of Alford Plumbing. They service our boiler on an annual basis but this time they had to replace an ancient stopcock and washer in our bath. The work was completed within the estimated time and at the estimated cost.

September 6, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you Mrs Blake we really appreciate your customer over the years :)

Rated 5 out of 5 stars

Shower cubicle replaced

Our shower cubicle had become scruffy and shabby. Alford came along and replaced the old cubicle and made the shower feel brand new. They arrived on time and cheerfully carried out the job exactly as they said they would.

September 5, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you Mr Newey, we really value your custom over the years :)

Rated 5 out of 5 stars

Professional

Professional, efficient and great service throughout. Great advice, care and friendly team. Always happy to help.

August 18, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you Linda, it's a pleasure working for you :)

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