Alford Plumbing and HeatingReviews 

240
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the expertise and value for money provided. The staff, including engineers and the back office team, are frequently described as helpful, friendly, polite, and courteous, often going the extra mile. Many people appreciate the clear communication, with engineers explaining their work and leaving homes clean and tidy. However, some customers also noted an instance where they were charged for a service call even though the issue had resolved itself before the engineer arrived. A few other people also felt that a job described as being done by qualified engineers was completed by a single person who appeared to be from a subcontractor.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the politeness, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You wont find a more professional and considerate company than Alford. From the first phone call to a job very well done, it's a flawless process that the Alford team should be very proud of. Truly g... See more

Company replied

Rated 5 out of 5 stars

They arrived as per appointment, the 2 young engineers were courteous, polite and took pride in their work. they explained exactly what they were doing and advised us of the changes necessary as the... See more

Company replied

Rated 5 out of 5 stars

The Team at Alford plumbing and heating have been great. They installed a new electric boiler and hot water tank, refitted a bathroom, completed an electrical safety check and sorted the remedial wor... See more

Company replied

Rated 5 out of 5 stars

Very professional both in person and through communication either one the phone or via email. Really nice guys fit my new boiler, clean and tidy and gave good instruction on how to use it. One year la... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Information provided by various external sources

New Worcester Bosch Boilers, Boiler Servicing and Repairs in Southampton Which? Trusted Trader and Worcester Accredited Installer; your local heating experts. Whether you are looking for a new boiler, boiler servicing, or boiler repairs; Alford Plumbing and Heating is able to provide the expertise to provide a prompt and reliable service. Boiler finance available with no deposit, and 0% finance! Boiler Services: Buy a boiler / Installations Boiler Finance Servicing Repairs


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(240)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasant,professional service at the right price

Once again, fabulous service from a trusted business.
We used the online booking service which was easy to work and very well laid out
Our engineer Tyler text about 15 minutes before arriving which allowed me time to secure my Dogs.
Tyler was polite, courteous,professional and clearly competent throughout the service visit and was happy to show and explain what he was doing and why.
When the service was completed, Tyler took time to ask how the central heating was being used and gave loads of useful information and tips on saving money on gas bills without trying to sell me anything.
pleasantly professional service at very reasonable pricing
Well done....again

July 19, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Dear Tony, Thank you for your kind words. We really appreciate our engineers and it's nice to know our customers do too! Thanks again :)

Rated 5 out of 5 stars

Highly Recommend Alford plumbing and heating

The whole team at Alford plumbing and heating were brilliant. Tyler who carried out the work was outstanding from the minute he stepped through the door. Installed a new heating system and new radiators. Highly recommend!

May 12, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

What a lovely review! Thank you so much for taking the time to write this :)

Rated 5 out of 5 stars

Outstanding company

Outstanding company - diagnosed problem with boiler over the phone, that two other companies had not solved when visiting. Engineer that came out did a great job, and was really professional and polite to boot

April 4, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you so much for taking the time to write this review, it means so much to us. We have a great team at Alfords, we're very proud of them all!

Rated 5 out of 5 stars

Great

A prompt, polite and tidy engineer who knew what he was doing. I would recommend to anyone.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

A local business with the personal…

A local business with the personal touch. They were fast, efficient, know the true meaning of customer service, reasonable and did a great job. Could not recommend them more highly.

March 8, 2022
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you so much for your lovely review, it really means a lot :) We hope to look after your system for years to come!

Rated 5 out of 5 stars

As usual excellent service from Alfords…

As usual excellent service from Alfords for my boiler service. Mo the engineer called to make sure it was convenient to come and worked around me so as not to disturb me on a work call. I have recommended Alfords to many friends and family and will continue to do so.

February 22, 2022
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you very much Mrs Knight, we really appreciate your business!

Rated 5 out of 5 stars

I am very pleased with the installation…

I am very pleased with the installation of my new bathroom I received a favourable quote quickly & the work commenced sooner than expected
The plumber was hard working, arrived on time & was considerate, he cleaned and tidied up at the end of each day & kept me well informed of the work he was doing
The electrician didn't arrive as planned but didn't hold things up
The tiler made a good job of the floor & shower surround but reluctant to deal with the detailed work involving the mosaics
However the overall experience was a 5 star one & would definitely recommend

January 25, 2022
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Dear Mrs Painter, thanks so much for your review! It's good to know that you're happy with the work, but it's also good to know what we need to work on :)

Rated 5 out of 5 stars

A really great service at a super price from people that care

7 year old boiler suddenly stopped working. Tried various Big Name service providers who were average 3 weeks to visit and not really interested!! So I tried Alford heating and plumbing, a local company I found on Google.. so pleased I did.
From the first call I made I found helpful, experienced real people who wanted to help and Mo.. our engineer arrived promptly.
Mo was polite, courteous and very Covid aware. A thorough diagnosis
found to be a faulty Gas valve . A major fault.. and although Mo was unable to source the part needed On the day..after lots of calls and a visit to his supplier..a replacement valve was found and fitted as soon as it arrived. All done at a more than reasonable price it must be highlighted!
Mo also advised a replacement gas pipe from the meter would be needed as was made of Lead.. so this will be done soon.
We have agreed a regular Boiler service from this excellent local company and would recommend them for any heating and plumbing work.
A really great service at a super price from professional people who care.

August 6, 2021
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you so much for taking time to write this review! We're very luck to have such a great team at Alford Plumbing & Heating, and it's lovely when our customers think so too :)

Rated 5 out of 5 stars

First year service of Worcester Bosch…

First year service of Worcester Bosch boiler completed successfully. Engineer was punctual, polite and very respectful of the Covid regulations. Would recommend Alford Plumbing and Heating - everything from Quote to installation was faultless and now the first service has been completed I can safely say the service level is consistent regardless of work carried out. Feels good to support a local business with real people who care compared to the big corporate or online companies. Thank you team Alford, here's to another year of hot water and a warm house!

March 16, 2021
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for your lovely words Robbo!

We appreciate your time to provide this feedback

Many thanks
Team Alford

Rated 5 out of 5 stars

Fantastic repair to a leaking pipe

Fantastic repair to a leaking pipe - quick response, stuck with it to find the well hidden leaking pipe, prompt fix and the usual excellent tidying up and finishing off at the end of the day and the end of the job - top marks again Alford, thank you.

November 21, 2020
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for your great review, it means a lot!

Rated 5 out of 5 stars

Great service

Great service
Tyler did a great job fixing the pump on our shower. He cleaned up after himself and arrived exactly when we expected him. So impressed we are going to move our boiler servicing to this firm.
Double brownie points for the good service during all of the Covid issues.

October 21, 2020
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you Mrs Lawrence and great news about your servicing!

Rated 5 out of 5 stars

Speedy response and helpful

Speedy response and helpful plumber who attended. Kept us informed as to what he needed to do and why and what to expect for the future. Thank you.

May 20, 2020
Unprompted review
Rated 5 out of 5 stars

Experienced and Knowledgeable

Very experienced and knowledgeable quote and advice given, followed by competent installation as well as quibble-free and prompt solution to little niggles. We would definitely recommend Dave and his team!

August 17, 2019
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very quick, efficient and friendly service. Worked very hard and did an amazing job. Good after installation service as well

June 21, 2019
Unprompted review
Rated 5 out of 5 stars

Would recommend

Great service and advice. Used Alford’s for a boiler service and quote on new property I was buying. Nothing was too much for them.

June 21, 2019
Unprompted review

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