Allkentrecovery Reviews 

166
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing fantastic feedback about their overall interactions. Many customers frequently praise the staff for being exceptionally friendly, helpful, and understanding, which significantly eases stressful roadside situations. People constantly highlight the prompt, trustworthy, and highly professional service provided when handling unexpected vehicle breakdowns and transportation needs. Consumers are also deeply impressed by how quickly the dedicated team arrives on location to secure, load, and transport vehicles safely. Reviewers appreciate the exceptionally smooth communication, great ongoing support, and reliable assistance maintained throughout the entire recovery process from start to finish.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting brilliant recovery assistance and prompt... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, helpful, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t speak highly of them. Great service, came straight out to recover us to our desired destination for a fair price. I would definitely recommend!

Rated 5 out of 5 stars

I recommend Ali's services with all confidence. I was blocked with a FORD TRANSIT CUSTOM at the Ferry Port in Dover. Although I was ready for the road, the car broke down, and I barely managed to get... See more

Rated 5 out of 5 stars

Excellent, prompt and clear service. Communication was solid and everything ran incredibly smoothly. Very impressed with this service and would 100% use them again.

Rated 5 out of 5 stars

I contacted them this morning when a problem concerning the emergency key on my Lexus. Lexus were not much help but the guy I spoke to here (sorry I didnt ask his name) solved the problem promptly. He... See more


Company details

  1. Towing Service

Written by the company

All Kent Recovery providing Private Car Recovery and Breakdown Service throughout Kent. We are the NO 1 Private Hire Car Breakdown Company in Kent


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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No recent history of asking for reviews

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4.7

All reviews

(166)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly Service

Kent Recovery

Answered the phone straight away and a very friendly 'real' person to talk to! Took full details of location and where vehicle needed to be recovered to. Thank you.

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS. 0 OUT OF 5!!!! Wildly inaccurate website and took advantage of someone in a very stressful situation!
My partner called them to ask for help with a flat tyre. They took £50 deposit from him there and then (no other quote provided!) And said they'd be 60-90 minutes... 2 & half hours later and several attempts from us to call for an update someone arrives.. the website CLEARLY says they will do everything they can to get you back on the road there and then, before offering recovery including tyres changes and jump-start. The gent has bought no equipment to help whatsoever. He then said it would be £195 to get us back home. We asked for a moment to dicuss privately and stepped away... I asked my partner if could afford this (what I meant was, did he have the money right there & then not afford at all!!) And he said no... the driver overheard this, took it to mean we didn't want the service.. shouted at us, was rude and drove away without explanation. Leaving us stranded yet again. We did want the service, we were discussing me paying and then my partner paying me back some on his pay day (NOT THAT THIS HAS ANY RELEVANCE AS IT WAS A PRIVATE CONVERSATION) I called to explain this to management and was told to watch MY attitude and to " go on, leave a bad review, you can't leave a review as we didn't do anything" well quite. You took £50 from us and then stranded us when we were doing our best in a horrendously stressful situation after you took almost double the time you told us to get to us.
Horrendously managed company with NO customer service skills whatsoever.

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM!! AVOID!!

SCAM!!!! Called today and was quoted £250 for a recovery with a £50 deposit (card details taken over the phone). Waited nearly 3 hours and the guy didn’t turn up, tried to call back and my number had been blocked. Tried on another phone and they answered straight away, saying the recovery vehicle would be another hour and that their “lines were busy” so that’s why I couldn’t get through on the other number? I asked to cancel and the guy said okay and hung up, definitely just after my card details. BUNCH OF COWBOYS!!! AVOID AT ALL COSTS!!!

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM Horrendous man

Horrendous man, horrendous service. Supposed to turn up at a set time, did not turn up and then blocked all numbers and would not answer the phone. Trying to get a refund however looking highly unlikely.

DO NOT USE. SCAM SCAM SCAM.

Would like to give 0 starts but unable to.

November 23, 2023
Unprompted review
Rated 1 out of 5 stars

Poor and unprofessional service

They originally said they would arrive within 2 hours. After waiting almost 24 hours I cancelled the service and requested a refund. I still have not received the refund despite calling them repeatedly. On several occasions they hung up on me. I have found the service extremely unprofessional and at the moment I am concerned I have been scammed. I would not recommend. After a great deal of persistence I did eventually receive my refund, but still would advise others to avoid them.

October 20, 2023
Unprompted review
Rated 1 out of 5 stars

Very rude

I wish there was an option for no stars.
The rudest company I know.
I asked for a quote for my car. I have never had to have any car recovered before, so I am totally unaware of cost.
Whilst asking the man questions on the price. I was told “ if I don’t want to pay the price, then don’t …. We don’t need your business anyway. Then he hung up.
I called back to ask why he had been so rude. And surly I can ask a question. I explained I was new to all this. Thinking he would then understand. To which he replied again. “ love if you are going to ask stupid questions, I don’t have time for you. I don’t need your business.
So as he stated his fine for business, if I was you, I’d give your business to others who are more grateful and need it. And stay well clear of this company.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Broke down on the motorway called these…

Broke down on the motorway called these guys, spoke to Joe on the phone
He send down Jake to pick us up, the 60 odd miles journey back home could not have been any more pleasant.
Timing was prompt, price was fair and the service provided was very professional
Would highly recommend
Thanks for getting us back home safe guys

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Had flat tyres this morning

Had flat tyres this morning. Ally was extremely helpful. He turned up in less than 30 mins, towed my car back home hassle free. He also made an offer to tow the car back to the nearest garage without any charge as a kind gesture. We again raised a request with Ally as Halfords where we are actually trying to fix the tyres didn't have the tyres immediately available and asked us to bring the car back. Ally was so kind that he would tow the car without any extra cost to Halfords at Catford being 4 miles away. Great recovery service and I will fully recommend!

September 11, 2023
Unprompted review
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Reply from Allkentrecovery

Thank You For your Kind Review

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