Alpine Answers Reviews 158

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Alpine answers have organised my annual ski trip for over 25 yrs and have never disappointed me . David and his team use their excellent knowledge to organise a holiday that suits your needs . Tru... See more

Rated 5 out of 5 stars

Excellent company would highly recommend, all aspect of our holiday went really well and staff very helpful and very knowledgable. Would use again

Rated 5 out of 5 stars

Really helpful team. Provided me and my friend with an excellent holiday in an even better chalet. Hundred percent recommend these guys.

Company replied

Rated 5 out of 5 stars

Simon did a fantastic job of finding us a suitable chalet for a large group over new year, particularly when we had left it so late. He took a real interest in what we were looking for, shared great... See more

Company replied

Company details

  1. Ski Holidays

Information provided by various external sources

Ski chalets and ski holidays from Alpine Answers. Knowledgeable and professional booking service for ski holidays to hundreds of ski chalets and ski hotels


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

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Rated 5 out of 5 stars

Top class

Prompt, friendly and knowledgeable service. What more do you need?

November 18, 2019
Unprompted review
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Reply from Alpine Answers

That's what we aim for! Thank you so much for leaving your review Amanda, we appreciate this a lot. Glad we were able to help you with your booking and we hope to hear from you again.
The Alpine Answers team.

Rated 5 out of 5 stars

Excellent knowledgeable staff

Excellent knowledgeable staff. We’ve booked holidays through Alpine Answers for many years and have never been disappointed with their suggestions and correspondence.

November 18, 2019
Unprompted review
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Reply from Alpine Answers

We really value your feedback, particularly from such a loyal customer! Thank you for taking the time to leave such a lovely review. Glad to never disappoint! We look forward to helping you book any future ski breaks.
The Alpine Answers team.

Rated 5 out of 5 stars

Efficient friendly and superb attention…

Efficient friendly and superb attention to detail. Thank you Jess Bibby

November 18, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for your review Louise - we appreciate it a lot. We're glad you had such a good experience working with Jess to find what you were looking for! Look forward to helping you book again soon.
The Alpine Answers team.

Rated 5 out of 5 stars

Excellent Service as always

November 18, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for your great review Steve - we really value your opinion. Hope to speak with you again soon to help you plan your next trip.
The Alpine Answers team.

Rated 5 out of 5 stars

First time we have used a tour operator…

First time we have used a tour operator to book a ski holiday. We usually do it ourselves. We found it very easy to book a Group holiday with Alpine Answers. They sourced a number of good options for us to choose from which satisfied the Group's varied requirements. Very efficient and friendly service.

November 18, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for leaving such a great review. We're glad you were able to experience the benefits of booking through us and hope it eased the process of booking a holiday for a large group. We hope to help you again in the future!
The Alpine Answers team.

Rated 5 out of 5 stars

David Cape assisted me with finding a…

David Cape assisted me with finding a suitable chalet for a corporate event. The process was swift, smooth and easy!

November 18, 2019
Unprompted review
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Reply from Alpine Answers

Corporate events are always tricky to organise, so we're glad David was able to ease that process for you! We hope you have a great trip and look forward to working with you again in the future.
The Alpine Answers team.

Rated 5 out of 5 stars

Bespoke service

Brilliant service
Really felt quite bespoke!
Everything explained really well
Will be using again!

November 6, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for the feedback SJ. We really value your opinion and it was such a pleasure working with you to find a suitable holiday. We look forward to speaking with you again soon!
The Alpine Answers team.

Rated 5 out of 5 stars

Great service

Great service, would happily recommend Alpine Answers to anyone.

October 31, 2019
Unprompted review
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Reply from Alpine Answers

Thanks for your review Emma! We hope you enjoy your holiday and we look forward to helping you with any future ski breaks.
The Alpine Answers team.

Rated 5 out of 5 stars

Always so responsive

Always so responsive, professional and helpful. They know the market and provide the right tailored solutions for our family. Roger Hart

October 31, 2019
Unprompted review
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Reply from Alpine Answers

Thank you Roger. We really appreciate you taking the time to review us!
It is rewarding for us to know that our specialist team were able to find something suitable for your requirements. It was a pleasure to help you book your holiday.

We look forward to helping you again in the future!
The Alpine Answers team.

Rated 5 out of 5 stars

Exceptional service

October 31, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for your feedback Naomi. It was a pleasure to be at your service and we really look forward to working with you again to plan your future ski trips!
The Alpine Answers team.

Rated 5 out of 5 stars

We always book with Alpine Answers

We always book with Alpine Answers, great advice, really good website and fantastic staff - we wouldn’t consider booking with anybody else!

October 25, 2019
Unprompted review
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Reply from Alpine Answers

It is always great to receive feedback from our loyal customers. Thank you for booking with us again, Alison! We hope you enjoy this one and we look forward to helping you book the next one. Take care!
The Alpine Answers team.

Rated 5 out of 5 stars

Great service

Great service; fantastic website. Particularly useful to see exactly where the accommodation is situated on the map.

October 24, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for your review Hugh. It is great to hear positive user experiences such as this in relation to our website! We regularly develop and tailor the website to ensure our customers find it is as useful as possible. We hope you have a great holiday and we look forward to helping you plan any future bookings!
The Alpine Answers team.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from Matt. This is the second time I’ve booked with Alpine Answers, and I see no reason to book anywhere else - great advice, excellent responsiveness and a good price. Highly recommended, and Matt deserves a medal after the faff of trying to organise our most recent holiday - thank you for your patience!

October 24, 2019
Unprompted review
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Reply from Alpine Answers

We're pleased that you had such a good experience booking with Matt. As one of our senior sales consultants, you were in very good hands indeed! Glad he was able to help you find a great solution.
We look forward to helping you book again soon!
The Alpine Answers team.

Rated 5 out of 5 stars

Great and prompt service

Great and prompt service. What stood out was their in depth knowledge of the resort/chalet they were offering, so they could make a very specific recommendation.

October 24, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for your review Ignacio. We take pride in the breadth and depth of knowledge that our sales team have to offer, so it is great to see this recognised by our customers.
We really look forward to helping you with any future bookings!
The Alpine Answers team.

Rated 5 out of 5 stars

Great advice and service in helping us…

Great advice and service in helping us find the perfect family ski holiday.

October 24, 2019
Unprompted review
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Reply from Alpine Answers

Thank you for your review Deborah. It was great helping you find something suitable for your family trip away. We hope to hear from you again soon.
The Alpine Answers team.

Rated 5 out of 5 stars

Excellent Advice

Excellent advice. Really very helpful. Thank you, Matt!
We have everything that we need.

October 24, 2019
Unprompted review
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Reply from Alpine Answers

Thank you so much for leaving us a review. We're glad Matt was able to help you find a suitable holiday!
The Alpine Answers team.

Rated 5 out of 5 stars

Really pleased I booked with them

Customer service is excellent. Great quality chalets on offer. Really pleased I booked with them.

October 24, 2019
Unprompted review
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Reply from Alpine Answers

Many thanks for the review Niamh, we appreciate it. It was a pleasure helping you find a suitable holiday.
The Alpine Answers team.

Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff
great work
will use again
Bon Chance
peter

October 24, 2019
Unprompted review
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Reply from Alpine Answers

We really appreciate you taking the time to review us! The pleasure was all ours to help you find a suitable holiday. We look forward to helping you again soon.
The Alpine Answers team.

Rated 5 out of 5 stars

Excellent service

October 24, 2019
Unprompted review
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Reply from Alpine Answers

We really appreciate your review, James. We look forward to helping you book any future ski breaks!
The Alpine Answers team.

Rated 5 out of 5 stars

Thank you!

Alpine Answers were extremely helpful in organising our holiday to La Tania in March 2019. They worked to our budget and requirements and were endlessly patient while we discussed the various options. It was great knowing they had a wealth of knowledge of both the resorts and all of the various chalet companies and that we were getting independent advice. They recommended Alpine Escapes who we would never have come across on our own and they are a brilliant chalet company. Alpine Answers also helped out with changes to our booking and sorting out extra flights and transfers. I would definitely use them again to book our skiing holidays.

April 9, 2019
Unprompted review
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Reply from Alpine Answers

We always like to promote smaller, specialist chalet companies whenever we can as they always go the extra mile when it comes to delivering a first class ski holiday. Thank you very much for the review. We hope to hear from you again soon.
The Alpine Answers team.

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