amb Insurance Reviews 

303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and efficient service, often highlighting the staff's dedication and helpfulness in every interaction. People frequently commend the excellent customer service, noting quick response times and a commitment to understanding individual needs to provide tailored advice. Reviewers also appreciate the competitive pricing and the team's dedication to finding suitable insurance options, often saving them time and money. The company is consistently described as reliable, knowledgeable, and thorough, ensuring clients receive comprehensive coverage and sound advice for their specific requirements.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as top-notch, faultless, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for their... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and reasonable pricing for... See more

Response time

Consumers find response times to be positive, with many reporting quick and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

Every renewal, the AMB team visit our facilities to review values and cover, adjust figures so we insure assets correctly. They go to market to obtain competitive quotes and come back with a series... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(303)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vanessa

Vanessa assisted with a third party insuarnce claim for us. The third party insurers were either playing awkward, or were simply disorganised. They paid a part of the claim but not irrecoverable VAT and a potential loss which was uncertain at the time of the payment to us.

Vanessa showed tenacity and perseverence and somehow managed to recover all of our loss VAT included.. A great result- Thanks Vanessa

April 1, 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the five star review! Your kind words will be passed on to Vanessa.

Rated 5 out of 5 stars

The service I have received from AMB…

The service I have received from AMB Insurance has been first rate again this year. Jack Edge is very responsive and knowledgeable about the terms of the various policies and is always on hand to answer any queries. I would highly recommend AMB

March 11, 2025
amb Insurance logo

Reply from amb Insurance

Thank you for taking the time to leave your positive review and 5 stars! Your comments will be passed on to Jack.

Rated 5 out of 5 stars

Really easy experience

Really easy experience. Being busy 100% of the time and being able to leave it to AMB insurance to find me a very competitive quote is a blessing.
Highly recommend

February 3, 2025
amb Insurance logo

Reply from amb Insurance

Thank you for your 5 star review!

Rated 5 out of 5 stars

Expert advice and support all year round.

Year after year Lesley Davies has not only worked tirelessly to obtain the best deal for our fleet. She has helped manage our policy throughout the year with her vast knowledge of the industry. Providing support and advice on reducing our claims experience to ensure we access the most competitive renewals.

February 1, 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the great review! Your comments will be passed on to Lesley.

Rated 5 out of 5 stars

Good exchange of information

Good exchange of information. Jack understood our needs precisely and came back with an insurance product which met our needs.

January 29, 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for the 5 star review! Your comments will be passed on to Jack.

Rated 5 out of 5 stars

Professional, friendly service

Sian Bevan has been so helpful arranging new insurance for 2 of our rental houses at a very competitive rate. As a result we will no doubt be transferring more of our property insurance to her.

January 21, 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your positive review and 5 stars. Your comments will be passed on to Sian!

Rated 5 out of 5 stars

Seamless Fleet Insurance Switch with Exceptional Support – Highly Recommend!

I recently had the pleasure of working with Vanessa and Mark to change over our fleet insurance, and I couldn’t be more impressed with the entire process. This was my first time renewing the business insurance, and given the size of our fleet, it was a pretty big task. There were a few things I wasn’t entirely sure about, but Vanessa was absolutely brilliant throughout. She was always just a phone call or email away, answering all my questions and clarifying any uncertainties I had.

Thanks to her expertise and support, we ended up saving a massive £10,000 annually on our premiums. The whole process felt smooth and stress-free, and I honestly couldn’t have done it without Vanessa and Mark's help. Even after the deal was finalised, the aftercare has been exceptional. It’s clear that they truly care about making sure everything is in place and running smoothly.

I’m so grateful for their hard work and dedication—it’s made a huge difference for us. Highly recommend!

January 8, 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you so much for the amazing review. We appreciate your kind words and your comments will be passed on to Mark and Vanessa.

Rated 5 out of 5 stars

Great local business

Great local business! Approachable, conscientious and professional. Always go over and above, would highly recommend

January 8, 2025
amb Insurance logo

Reply from amb Insurance

Thank you for your positive feedback and five stars!

Rated 5 out of 5 stars

We highly recommend AMB Insurance to any business

We have recently transitioned our policies to AMB Insurance and could not be happier. Mark and Vanessa have been extremely helpful in helping us sort and understand that we have cover that suits our needs. Providing it at better value for money than the premiums we had paid before. I could not recommend them any more highly.

January 6, 2025
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your great feedback! Your kind words will be passed on to Mark and Vanessa!

Rated 5 out of 5 stars

Excellent: Mid-range house insurancr

Moving house and not sold old one. Lots of issues to discuss. Sian spent alot of time working out the detail and checking policy wording/confirming important facts. Excellent service as always. Thank you.

December 10, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for you five star review! Your kind words will be passed on to Sian!

Rated 5 out of 5 stars

Excellent service

Excellent service. Really listened to what it was that I needed but also provided advice based upon my business. Affordably priced and very knowledgable. Thank you!

December 6, 2024
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your positive feed back and five stars!

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with, have been using them for a number of years, always polite and able to advise and deal with any issues.

November 30, 2024
amb Insurance logo

Reply from amb Insurance

Thank you for your great feedback!

Rated 5 out of 5 stars

Consummate Professionals

A genuinely fantastic team. I mainly dealt with Vanessa and Mark who were brilliant and great communicators. They search the market thoroughly to get the best deal and options for their clients. They then explain the legalities and options clearly. They take a very, personable and caring approach and answer all emails immediately.
Words can't express how grateful I am to have found this company as I am covered properly (insurance-wise) and feel safe should the worst happen.
They are consummate professionals and I highly recommend!!

November 29, 2024
amb Insurance logo

Reply from amb Insurance

Thank you for review! Your kind words will be passed on to Mark and Vanessa.

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