American Holidays Reviews 194

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, professionalism, and extensive knowledge. Customers consistently highlight the excellent service, noting that agents go above and beyond to find perfect holidays within budget and provide valuable advice on accommodations and flights. The booking process is often described as easy, stress-free, and efficient, with many appreciating the quick responses and seamless experience. Many reviewers are repeat customers, emphasizing their trust in the company's reliability and the enjoyable holiday experiences they have had. However, some people were dissatisfied with the customer support when issues arose, specifically mentioning a lack of follow-up and urgency after a flight downgrade, which made them question booking again.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Holidays

Customers had positive experiences with holidays, often praising the helpful and knowledgeable staff who made... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting how easy, simple, and stress-free... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the ease of dealing with the... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Recommend

Amanda was great. Tailored advice and knowledge of the multi city trip in the USA. Highly recommend

November 28, 2025
Rated 5 out of 5 stars

Holiday booking

Dealt with Ashling in booking a holiday to Vegas. She was incredibly helpful and went through all options in great detail!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I dealt with Kristin throughout booking a holiday to Mexico. Kristin was friendly, so informative and super responsive to my queries, and managed to secure a bit of a discount for me too. Cannot recommend highly enough.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for a holiday to…Las Vegas & Mexico

I was looking for a holiday to remember, so emailed American holidays and Kristin got back to me that day. I gave her an outline of what my husband and I were looking for and she immediately put together an amazing holiday at the most amazing deal. Kristin was fantastic, she talked us through every detail and made sure we understood everything from flights /hotels and other hidden charges etc. I highly recommend American holidays..this our second time with American holidays and they have been brilliant.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Amanda was fantastic with helping us arrange our holiday. We needed a few adjustments and she went out of her way to help us get the holiday we wanted. Could not recommend American Holidays enough. This is not the first holiday we have booked with them and it will not be the last. Great to deal with.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

Great service this is my 2nd time booking with Orlagh she is great at her job really knowledgeable, gave great recommendations on lovely hotels and they did not disappoint so much so we booked again. The price is lower then any other place we looked. 5 star service here thank you again.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

American Adventure Dresm Holiday

I always love booking my holiday through American Holidays. They take all the hard work out of planning and organising a holiday yourself. They are very knowledgeable and I just love when it’s time to book a new American holiday. My agent Kristin was so helpful and planned an amazing adventure for my next visit to U SA.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support & service from Audrey

Audrey was amazing with helping me book my flights and accommodation to New York and Nashville. She was so helpful as I told her it was my first time going to America and she explained everything so easily. Cannot recommend enough she was so patient and understanding!! Would highly recommend to book through American Holidays! -Ceri

October 13, 2025
Unprompted review

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