Any London Waste  Reviews 

133
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Called and spoke with David - got a quote which was the same as another company. But these guys were more responsive and available easily on Whatsapp. Viktor and Oleg did a great job on site. There wa... See more

Rated 5 out of 5 stars

We've used Any London Waste for years - we've had a year long build with so much stuff to clear regularly. They've always sorted things last minute for us and accommodated our ever changing requiremen... See more

Rated 5 out of 5 stars

Excellent company to deal with. Their workmen were very efficient - turned up on time and worked very hard to clear huge amount of rubbish. Overall very professional and we had to hire them again anot... See more

Rated 2 out of 5 stars

One price quoted by email but when the guys turned up to collect, in an already full lorry, they could not take everything and claimed that there’s more then what they quoted for and charged me anothe... See more

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Company details

Written by the company

Any London Waste experienced waste management company. We can offer best cost effective solutions to clear domestic or commercial rubbish tailored to your individual needs: We offer tipper truck load including 2 man power : •22 cubic yards van load capacity up to 3 t •18 yard caged tipper truck up to 2t ton Any size of the skips ( 4,6,8,10,12,16 yard) Or Grab lorry Roll off bins 20-40 yards Reliable & Professional. Licensed Insured Waste Carrier. Just give us a call on 07411249779 for consultation and no obligation Free Quotes. Clean world 🌍Clear Future


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4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.6

All reviews

(133)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing fast and professional service.

Amazing fast and professional service.
The communication is the second to know.
I was having a bed frame and needed to go the same day.
It was organised in less than three hours with a reasonable price and it was collected exactly on time.
So grateful l am recommending it and will use it again to avoid stress and time.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

I always use Any London waste because…

I always use Any London waste because they offer reliable and professional service. Life savers if you are in central London. No extra charges on multiple uplifts between the sites. Always on time. I highly recommend to everyone. Very competitive prices and have a professional and friendly team. Thank you again Any London waste

May 27, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible cowboy service

Absolutely terrible service. Got a quote on the phone only for the drivers to arrive and say it was double what they’d been told. I had described the amount of waste (not a very large amount) accurately and this had clearly been miscommunicated through no fault of my own. Was told the cost would be double the original quote.

The worst part of the experience was the frankly unbelievable rudeness of the woman I had to deal with on the phone. She snapped “ok you’re wasting our time and yours” within one minute of speaking with me, audibly huffed and tutted several times and was generally very bullying and rude. I’ve never been spoken to so rudely by a company, it was almost like a set up.

Honestly get the feeling they’re deliberately misquoting so that they can then pressure people into paying more once the drivers are on the doorstep - the whole thing being a deliberate tactic is the only way I can think to explain the rudeness of the woman in the office. She also had the audacity to say she was giving me a “discount” by not charging me the VAT on the card payment… (which I was also told I’d have avoided by paying cash… read into that as you want…)

The drivers were perfectly friendly and seemed a little embarrassed by the whole thing, which makes me think this kind of situation isn’t uncommon.

Will never use again and will definitely be telling people to avoid!

Edit: the reply here says “the pictures you provided were not accurate” which is false - I was told I would receive a text which I should reply to to send a picture, this did not happen. As a result I did not provide pictures, so not sure how the company are claiming that “the pictures you provided were not accurate” when I was not given the opportunity to provide pictures in the first place. I also at no point said this was the cheapest quote… what I said was “if I’d got this quote on the phone I would not have booked.” Will now be looking into how I can proceed with this complaint to a higher level, since the company’s response here has simply been to lie.

May 26, 2022
Unprompted review
Any London Waste  logo

Reply from Any London Waste

Sorry you feel this way however we do not want to mislead our customers
Firstly, please refer to our terms in conditions on our website
2. Any London Waste (further referred to as The Companies) reserve the right to vary our quoted price if at the time of the collection, the information provided to us at the time of quotation was incomplete or inaccurate. We reserve the right to vary any quoted price if, during the process of collection, new information regarding the nature of the waste becomes apparent whether this could have been ascertained at the start of the process. Any cost provided in advance of the collection will normally be an estimate only.
Unfortunately pictures you provided was inaccurate and there was a lot of additional waste added and therefore the price was quoted on the waste shown in the picture. It was increased by 40%
There were no obligations to proceed, and you were offered to decline the service, however you mentioned that you had multiple quotes and we still offer you the cheapest price in comparison to other companies even with increase.
All our prices are subject to VAT however we made it as a good will gesture not to include it in a final price.
We are an established company and pride ourselves in offering competitive prices and a reliable service.
P.S

If you can address the complaint directly to our office, we can deal with this accordingly. This would give us the opportunity to satisfy your concerns.

Rated 5 out of 5 stars

Great service

Booked late the day before and the managed to come the next day. The guys were were very polite and cleared the boxes and rubbish in under 10mins with no fuss. Payed over the phone and got my confirmation straight after. Great service.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company, highly recommend.

Contacted them online last night, had immediate response, a quote within 10 minutes and all my rubbish was cleared first thing this morning. No fuss, no messing around. Will definitely use again and highly recommend.

March 9, 2022
Unprompted review
Rated 1 out of 5 stars

Most unprofessional company I've dealt with in a long time

Firstly, there seems to be no point arranging a time slot at all. They seem to like showing up at any time they feel like, but only if it's outside the time slot - either so early you have to send them away, or so late you were about to book another company. With me, they didn't even collect the waste on the same day that I'd arranged. When they're running late, it's radio silence. But from about 6:45pm on the day they collected the waste (about two hours after, in my case), they love phoning you four or five times to arrange payment, which I find extremely rude.

None of their services are online. Don't be fooled by the pretty hero image or Silicon Valley-style illustrations on their website. You don't even get an email confirmation when you book. All calls come from mobile numbers, which is really odd. It's 2022, I'd expect better now.

There's also no mention of VAT not being included anywhere in the quote price. I, personally, have no problem with this, but it seems standard now that companies mention this.

In short, next time, I'd happily pay £100 more to use a different company.

February 2, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely crap - scam alert

Absolutely crap. Avoid them like the black death. They quote one price over WhatsApp and when they turn up the price increases by double. Then they claim their is a £40 cancellation charge. Where is this on the website? Why don't they make this clear from the beginning if there is a cancellation charge. You have been warned ⚠️

November 16, 2021
Unprompted review
Any London Waste  logo

Reply from Any London Waste

Dear Omar,

We are sorry for you to feel this way , unfortunately we can't find you in our system so please address your complaint to our email so we can review it .
Please refer to our terms and conditions for further information
https://anylondonwaste.co.uk/terms/

Rated 5 out of 5 stars

Bish

Bish, bosh, done!! in 4 hours flat. What a wonderful service, excellent communication, job done, highly recommended

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Great communication, lovely team, well priced. Fantastic service!

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely quick and efficient

Extremely quick and efficient: Any London Waste have picked up piles of rubbish at at short notice saving me huge amounts of time. I have found them very reliable and I have no hesitation highly recommending them.

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

I had a 80kg triple glazed glass panel…

I had a 80kg triple glazed glass panel collected by a polite and hardworking team of two this Saturday afternoon.
This was booked yesterday with David who was friendly and switched on.

I appreciated that when we agreed a minimum and maximum price for the job I didn’t sense David was taking the opportunity to over-estimate. And, true to his word, his guys handled the weight and size of the glass and didn’t ask for more than the minimum agreed.

Very happy to recommend them.

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Very easy to book, David was very efficient and attentive to my need
Victor was fantastic, polite and very professional. His high-hand, Ali the same
They made my day easy and stress free!
Thank you very much guys!
I definitely recommend Any London Waste

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Great to deal with on the phone and the lads who collected the waste were excellent! Would definitely recommend these guys

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Their workmen were very efficient - turned up on time and worked very hard to clear huge amount of rubbish. Overall very professional and we had to hire them again another two times to help us clear more rubbish and again they turned up on time and got everything sorted very quickly. Would recommend using this company, we certainly will in future.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Good price, lovely and efficient to deal with and very happy with the whole experience.

I've called them early in the morning and they were able to clear my rubbish in two hours time! It's amazing and efficient service!

August 4, 2021
Unprompted review

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