Brilliant product - thrilled with my slippers which look fab and are so cosy. A wide range of ethical products that I shall certainly be buying soon. Great customer services - slippers arrived quickly... See more
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Swift delivery and bags exactly fit our collection food waste caddy. As compostable bags tend to leak liquid from food waste after a few days and collections are weekly there was an ongoing problem w... See more
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Thank you for prompt beautifully packaged delivery and equally delightful sage smudge gifts. Thank you also for the gift of the lovely crystal. Very thoughtful pricing and great customer care.
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The wax melts are exceptional. Just difficult to chose which one as all the ones I’ve tried smell so good. Ideal for gifts. Scent the room beautifully. Also vegan. Very efficient service. Highly recom... See more
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Company details
Written by the company
Bringing you the best of Eco-friendly Everyday Essentials (Reusable, Plastic-free, Chemicals-free, Organic, Vegan) & Beautiful Curated Artisan Handcrafts made with Sustainability in mind (Handmade, Upcycled, Recycled, Natural). Your One Stop Guilt-free Gift Shop supporting local small businesses and makers!
Contact info
10 Seven Sea Gardens, E3 3GW, London, United Kingdom
- support@apostrophal.com
- apostrophal.com
4.8
Excellent
525 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Apostrophal
Hi Margaret,
Thank you so much for your kind words – we’re really glad everything was spot-on! We noticed the 1-star rating and wondered if it may have been a slip, as your review reads more like a 5-star experience 😊.
If so, you can easily edit it on Trustpilot.
We truly appreciate your support and look forward to serving you again soon.
Warm Eco-wishes,
Jenny – APOSTROPHAL
Fast, with sustainable packaging
Happy with my purchase, came with sustainable packaging. One small improvement on product. I had to use a pair of pliers to move the lock to change the brush head as it’s too stiff.
July 19, 2025
Reply from Apostrophal
Dear Ralph,
Thank you so much for your kind review! We’re really happy to hear you were pleased with the product and our sustainable packaging.
Regarding the lock mechanism – you’re absolutely right that it can feel a little stiff at first. It’s actually designed that way on purpose to ensure the brush head stays securely in place during use. That said, we really appreciate your feedback and will pass it on to the makers as they continue to improve.
Thanks again for choosing a more eco-friendly way of living! 🌿
Warm wishes,
Jenny - APOSTROPHAL
Straight forward order process
Straight forward order process, delivery info timely and not too much.
Lovely handlebar bag as a gift.
July 24, 2025
Reply from Apostrophal
Dear Keith,
Thank you for your lovely review! We’re so pleased to hear that the ordering process was smooth and the delivery updates were just right. Delighted you liked the handlebar bag too – what a thoughtful gift choice! Thanks again for shopping with us and supporting sustainable living 🌿
Warm wishes,
Jenny - APOSTROPHAL
KUTIS Natural Deodorant Cedarwood & Rose
This is a lovely deodorant. Light scent, long lasting and easy to apply.
It was slow being delivered as it was originally sent to the wrong person however the company apologised and updated me on the delivery.
July 7, 2025
Reply from Apostrophal
Thank you for your kind and understanding review. We’re so glad to hear you’re enjoying the deodorant and that it’s working well for you. We truly appreciate your patience regarding the delivery mix-up and are happy we were able to make it right. Thank you for shopping with us — we look forward to serving you again soon.
Best eco-wishes,
Jenny.
Good communication and fast service
July 1, 2025
Reply from Apostrophal
Dear William,
Thank you for your kind words! We’re so glad to hear you were happy with the communication and speed of service. We really appreciate your support and hope to serve you again soon! 🌿
Best Eco-wishes,
Jenny - APOSTROPHAL
All good - easy web site and so on
Easy web site, good products, reasonable prices and efficient delivery. Job done.
July 1, 2025
Reply from Apostrophal
Dear Lorraine,
Thank you for the great feedback! We’re so pleased everything went smoothly — from the website to the delivery. It’s lovely to hear you were happy with the products and prices too. Job well done on your side as well for choosing sustainable options! 🌿
We look forward to serving you again when needed.
Best wishes,
Jenny – APOSTROPHAL
Reply from Apostrophal
Thank you Kathryn for your kind review! We’re so glad you were happy with the products, packaging, and delivery. Thank you for shopping with us — we look forward to serving you again soon.
Best eco-wishes,
Jenny.
Very easy platform to navigate, good delivery service and great product
Very easy platform to navigate, clear communication for the delivery and top quality product. I used to worry about cutting myself with my previous stainless steel razor (the smallest change in angle would make the biggest difference), but this one is super safe to use on the skin.
June 19, 2025
Reply from Apostrophal
Thank you so much Gabriela for your thoughtful review! We’re delighted to hear you found our platform easy to use and communication clear, and we’re especially glad the safety razor has made your routine more comfortable and worry-free. Thank you for shopping with us — we look forward to serving you again soon.
Best eco-wishes,
Jenny.
Reply from Apostrophal
Thank you for your kind words! We’re so pleased you appreciated our products and ethos, and that your order arrived on time. Thank you for shopping with us — we look forward to serving you again soon.
Best eco-wishes,
Jenny.
My experience with Apostrophal was…
My experience with Apostrophal was exceptional! It’s my first time ordering and as well as a clean, easy to navigate website, they offered the best pricing for the items I wanted. My order arrived securely and beautifully packaged the next day instead of 2-3 business days later!! My expectations were exceeded and I look forward to my next purchase. 11/10 :) Thank you Apostrophal team! 💚
(I also never leave trustpilot reviews, (sorry trustpilot), but this was well deserved!)
June 4, 2025
Reply from Apostrophal
Thank you so much Lauren for this amazing review — it truly means the world to us! We’re overjoyed to hear that your first experience with Apostrophal exceeded expectations, from the website to the speedy delivery and thoughtful packaging. Knowing that we earned a rare review from you makes it even more special! 🥰 We can’t wait to welcome you back for your next order.
Best eco-wishes,
Jenny.
Good range of products
Good range of products. Order despatched quickly with tracking info available. Nice little gift of a little pot of body butter which seems very nice. Thank you
May 27, 2025
Reply from Apostrophal
Thank you Viv for your lovely review! We’re so pleased you enjoyed our range and appreciated the quick dispatch and little gift. Thank you for shopping with us, it means a lot.
We look forward to serving you again soon.
Best eco-wishes,
Jenny.
Great company
Lovely soaps at a very competitive price. Had a problem with the order but quickly sorted with excellent customer service.
May 24, 2025
Reply from Apostrophal
Dear Caroline,
Thank you so much for your kind feedback! We’re glad you loved the soaps and really appreciate your understanding when there was a hiccup with the order. Delighted we could resolve it quickly for you—your support means the world to us!
Best eco-wishes,
Jenny 🌿
Lovely products-tea strainer
May 9, 2025
Reply from Apostrophal
Thank you so much for your kind words! We’re delighted to hear you loved the tea strainer. It means a lot to us that you took the time to leave a review.
Best eco-wishes,
Jenny 🌿
The delicate golden brass flowers were…
The delicate golden brass flowers were bent on delivery, rendering them useless for giving as a gift. I have reported this and await an outcome.
The outcome a few days after I posted this poor report, must be remedied.
A perfect replacement was received within a short time, and in good time to give my gift. Service was excellent, highly recommend company.
May 6, 2025
Reply from Apostrophal
Dear Margaret,
Thank you so much for updating your review and for your kind words about the replacement and our service—we’re really pleased it arrived in time and met your expectations!
We’re genuinely sorry again for the initial issue with Royal Mail’s handling of the item, despite our clear “Please do not bend” instructions on the packaging. As a small business, we always aim to make things right as quickly as possible, and we’re so glad we could turn this around for you.
If you’re happy with the resolution and now feel your experience reflects a more positive outcome, we’d truly appreciate it if you had a moment to update the star rating as well—it really helps other customers discover us and supports our small eco-friendly shop.
With warm thanks and
Best eco-wishes,
Jenny 🌿
Reply from Apostrophal
Thank you for your feedback! We’re glad you were happy with the service and hope to serve you again soon.
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you so much for your kind words! We’re thrilled to hear you found exactly what you were looking for and that our service met your expectations. We truly appreciate your support!
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you so much! We’re delighted you received your order quickly. We appreciate your support!
Best Eco-wishes,
Jenny
I ordered four packets of detergent…
I ordered four packets of detergent sheets. They came promptly and as describe on their website. Product works as promised. Nothing more to say!
April 15, 2025
Reply from Apostrophal
Thank you for your honest and positive review! We’re glad to hear your order arrived promptly and that the detergent sheets are working as expected. We appreciate your support!
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you Caroline for your wonderful feedback! We’re so happy to hear you love the condiment set and that the delivery was quick and efficient. We truly appreciate your support!
Best Eco-wishes,
Jenny
Great customer experience
There is a good choice of products available. The site is easy to navigate with clear information provided on products.
Updates were provided regularly with regards to the despatch of my order and tracking information was clear. The order was delivered on time and the items were well packaged.
Thank you.
April 17, 2025
Reply from Apostrophal
Thank you for sharing your experience! We’re thrilled to hear you had a smooth shopping experience and that you were happy with the product selection, communication, and delivery.
We appreciate your kind words and look forward to serving you again soon!
Best Eco-wishes,
Jenny
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