Apricot Clothing U.K. Reviews 

19,916
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,949 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and design of the clothing, noting that garments are beautifully made, comfortable, and fit nicely. People frequently mention that orders arrive quickly and securely, making the overall online shopping experience extremely straightforward and pleasant. However, some reviewers were not happy with delivery delays, noting that parcels took weeks to arrive or went missing without proper customer support communication. A few other people also felt that sizing could be quite inconsistent, or mentioned receiving items with minor damages or quality flaws that required returns.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and flattering... See more

Quality

Customers report a high level of satisfaction regarding the quality of the clothing, praising well-made... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and quick... See more

Order

Users describe ambiguous interactions with order, highlighting a mix of very positive and disappointing... See more

Return policy

Reviewers express mixed opinions about the return policy and process. Many customers report that returns are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the dress! Second version in a new print. The one disappointing thing about the buying experience was the website only allows you to use one promotional code. Therefore, I had to decide if I used... See more

Rated 5 out of 5 stars

Lovely clothing at very reasonable prices...excellent quality. Bought two beautiful dresses Something very different to the high street stores Very quick delivery ,came even sooner than delivery d... See more

Rated 5 out of 5 stars

Shopping with Apricot is very straightforward and because the garments follow similar styles/fit, I know I can order something and it'll be perfect first time. The shapes of the dresses are ideal for... See more

Rated 5 out of 5 stars

Extremely good service on my order. Great website, easy to order, and arrived as promised with communication via e mail at each step. Items were good so no need to return.


Company details

  1. Women's Clothing Store

Written by the company

We are passionate about prints and are constantly seeking new, innovative prints that are easy to wear. Our inspirations come from all over the world. Each season we aim to satisfy our customers by offering new and exciting garments. You can shop our latest trends and largest selection online at www.apricotonline.co.uk.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

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How this company uses Trustpilot

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4.4

All reviews

(19,916)

2,869 reviews in the last 12 months

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Rated 1 out of 5 stars

Parcel hasn't been delivered

Parcel hasn't been delivered, ordered 11 days ago.

September 2, 2026
Apricot Clothing U.K. logo

Reply from Apricot Clothing U.K.

Hi,

We’re really sorry to hear that your parcel hasn’t arrived.

We can confirm that our Customer Service team has already been in touch with you by email, and the delivery is currently being investigated.

We apologise for the delay and inconvenience caused, and hope to have this resolved for you as soon as possible.

Kind regards,
Joss

Rated 5 out of 5 stars

Disgraceful

Absolutely disgraceful haven’t even received my parcel yet
poor customer service no reply to my 3 messages about missing parcel ,not even worth 1 star ⭐️

😡

September 2, 2026
Rated 1 out of 5 stars

I have tried to return an item but it…

I have tried to return an item but it was not collected on the date by Evri there is no way to report this or arrange another collection but I have emailed customer services twice and had no reply

September 2, 2026
Apricot Clothing U.K. logo

Reply from Apricot Clothing U.K.

Hi,

We’re sorry to hear about the issue with your Evri collection.

We’ve checked our emails but unfortunately can’t find any messages from the email address linked to your Trustpilot review. Could you please email us at cs@apricotonline.co.uk with your order details? We’ll be happy to look into this and help arrange the next steps for your return.

We apologise for the inconvenience caused.

Kind regards,
Joss

Rated 1 out of 5 stars

It's been 2 weeks and still no delivery, emails ignored

Made an order for over £200 nearly 2 weeks ago and it hasn't arrived. Contacted the store 5 days ago highlighting that it had been over a week since the tracking had updated and evri confirmed missing. I've still not had my order, a refund or anyone even contact me back. I've sent two emails. They say they get back within 2 working days. It's been 5 working days since my first email. Very disappointing.

September 11, 2026
Apricot Clothing U.K. logo

Reply from Apricot Clothing U.K.

Hi,

We’re really sorry for the delay and for the lack of communication.

We can see that our Customer Service team has now responded to you and is looking into this for you. We apologise again for the inconvenience and frustration caused.

Kind regards,
Joss

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