From the initial introduction, our experience with Aptive has been great so far. The signup process and our first couple of treatments have gone smoothly. Very pleased with the service and team member... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was thoroughly impressed. I called Aptive to inform them that I had wasp nests forming in my doorway. They sent out a representative the next day. He removed the nests and found more within my... See more
Company replied
it seems my monthly visits are haphazard as far as maintenance goes...If I call with an issue, seems to be handled well
Company replied
Great service Everytime... Jesse does an amazing job 100% explains everything and would recommend Her to do any Job very Customer friendly satisfaction. With Her , Aptive will definitely get a lot of... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2525 East Royalton Rd, 44147, Broadview Heights, OH, United States
- 12166771645
We overthink pests so you don't have to.
4.6
Excellent
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Cleveland
Hi Karen,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that Sammi provided excellent service and kept you informed with photos of the work performed. Clear communication and thorough service are exactly what we strive for in every Aptive neighborhood, and it’s wonderful to know Sammi delivered that for you.
We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
Listen to our concerns
Arrived on time. Treated the areas well based on our concerns.
August 23, 2025
Reply from Aptive Pest Control - Cleveland
Hi there,
Thank you for sharing your feedback! We’re glad to hear that your service professional arrived on time and addressed the areas of concern effectively. At Aptive, we strive to provide thorough and reliable pest control while ensuring our neighbors feel confident in the service we provide. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.
-Jasmine
Reply from Aptive Pest Control - Cleveland
Hi Chuck,
Thank you for sharing your feedback! We’re glad to hear that our team member was polite, knowledgeable, and provided great service. At Aptive, we strive to deliver reliable and effective pest control while ensuring our neighbors feel confident and comfortable in their homes. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.
-Jasmine
Still had lots of spider webs around the outside atea
Still had lots of spider webs around
August 19, 2025
Reply from Aptive Pest Control - Cleveland
Hi Debbie,
Thank you for sharing this feedback. At Aptive, we aim to leave every home thoroughly treated, and it’s clear we missed the mark if you’re still seeing spider webs around. We’d like the chance to make this right by sending a service professional back out at no additional cost to address any areas that were missed. Please reach out to us at socialmedia@goaptive.com so we can get a reservice scheduled and ensure your home is fully protected. Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience.
-Jasmine
Reply from Aptive Pest Control - Cleveland
Hi Gary,
Thank you for sharing your feedback! We’re thrilled to hear that our service has helped keep your home comfortable. At Aptive, we take pride in providing thorough and effective pest control, and it’s wonderful to know our efforts are making a real difference for you.
-Jasmine
Long time customer, for a reason.
Knowledgeable and friendly employees. Concerns are handled quickly and efficiently.
August 12, 2025
Reply from Aptive Pest Control - Cleveland
Hi Darleen,
Thank you for taking the time to share your experience. We’re thrilled to hear that our team is knowledgeable and friendly, and that your concerns are handled quickly and efficiently. At Aptive, we take pride in providing reliable service and ensuring our customers feel heard and supported.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home. Your feedback motivates our team to continue delivering the best service possible.
-Jasmine
Don't have to think about pest control
I appreciate the prompt, reliable, friendly and thorough service. I don't like automatic service appointments every two months that I have to call to reschedule.
August 13, 2025
Reply from Aptive Pest Control - Cleveland
Hi Aaron,
We’re glad to hear that you appreciate the prompt, reliable, friendly, and thorough service from our team! At Aptive, we take pride in delivering service that not only addresses your needs but also makes you feel valued and cared for.
We also understand your feedback regarding the automatic service appointments. Your input is important, and we’ll share it with our team as we continue to look for ways to make scheduling more flexible and convenient for our customers.
Thank you for being part of the Aptive neighborhood and trusting us to keep your home comfortable!
-Jasmine
New my needs for treating my home
Knew my needs for treating my home. Efficient & thorough.
August 3, 2025
Reply from Aptive Pest Control - Cleveland
Hi Mary Beth,
We’re glad to hear that our team understood your needs and provided efficient, thorough service! At Aptive, we take pride in delivering pest control that is tailored to each home while ensuring every visit is effective and professional.
Thank you for being part of the Aptive neighborhood and trusting us to keep your home comfortable!
-Jasmine
Technician was friendly and thorough.
August 8, 2025
Reply from Aptive Pest Control - Cleveland
Hi Wendy,
Thank you for sharing your experience! We’re thrilled to hear that your service professional was friendly and thorough. At Aptive, we take pride in providing reliable and professional service, and it’s wonderful to know our team made a positive impression.
We truly appreciate you choosing Aptive to protect your home, and we’re always here if you need any assistance or have questions about your pest control services.
-Jasmine
Reply from Aptive Pest Control - Cleveland
Hi Eddie,
Thank you for sharing your feedback! We’re thrilled to hear that you’re happy with our products and the expertise of our team. At Aptive, we pride ourselves on providing effective solutions and knowledgeable service, and it’s wonderful to know our efforts have made a difference for your home.
We truly appreciate you choosing Aptive to protect your property, and we’re always here if you need any assistance or have questions about your pest control services.
-Jasmine
A stinging problem.
The young man that was here eliminated ALL of the ground hornets that were nesting here on the first trip.
Excellent Job, sir and I thank you.
August 8, 2025
Reply from Aptive Pest Control - Cleveland
Hi Robert,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was able to eliminate the ground hornets on the first visit. At Aptive, we take pride in providing effective and thorough pest control, and it’s wonderful to know our team delivered excellent results for your home.
We truly appreciate you choosing Aptive to protect your property, and we’re always here if you need any assistance or have questions about your pest control services.
-Jasmine
Horrible service
Horrible service, they bill monthly, even when no service is provided. 2 months in a row of charges, with no service. They claim that is standard practice.
August 6, 2025
Reply from Aptive Pest Control - Cleveland
Hi Scott,
Thank you for sharing your experience with Aptive. We never want you to feel charged for services you haven’t received, and we take your concerns seriously. While our subscription model is designed to provide continuous protection even between visits, you should always feel confident that services are being completed as scheduled.
We’d like to review your account, correct any billing issues, and ensure your service plan matches your expectations. Please email us at socialmedia@goaptive.com so we can resolve this quickly. We appreciate you bringing this to our attention and for being part of the Aptive neighborhood.
-Jasmine
Communication is terrible
Communication is terrible. Aptive is impossible to get someone on the phone for, and when I was contacted for service, three different people texted me that they were arriving , and 4 hours later someone did finally show up for service. Days after, I have more spiders than I started.
August 5, 2025
Reply from Aptive Pest Control - Cleveland
Hi Aaron,
We’re sorry to hear about the frustrating experience you’ve had with both communication and service, as this is not the level of care Aptive strives to provide. Your feedback is important, and we’d like the chance to make this right by reviewing your account, addressing your pest concerns thoroughly, and scheduling a no-cost reservice to ensure you see results. Please reach out to us directly at socialmedia@goaptive.com so we can resolve this quickly and make sure your next experience reflects the quality and reliability you should expect from Aptive.
-Jasmine
The first service was Fantastic
The first service was Fantastic. The fellow that came out and did it was very thorough. The second time was good too but not as good as the first. I called to get a re-spray which I was told was No problem & they made me wait for two weeks until my regular service was scheduled. The 3rd fellow that came out I told him about a few areas I had a concern about & he did them but I had to ask for the granules to be put down and the area that I saw some baby spiders he didn't spray.
July 22, 2025
Reply from Aptive Pest Control - Cleveland
Hi Michael,
Thank you so much for sharing your detailed feedback. We’re really glad to hear your first service stood out and that our service professional took the time to be thorough—that’s exactly the level of care we aim to provide at Aptive. It means a lot to know you had a great start.
That said, we’re genuinely sorry the follow-up experiences didn’t fully meet your expectations. You shouldn’t have to wait longer than necessary for a reservice, especially after being told it wouldn’t be an issue. We also understand how frustrating it can be to feel like you have to remind someone to cover important areas—your concerns should be addressed proactively, and we missed the mark there.
We’d love the opportunity to make this right and ensure your next visit feels as thorough as the first. If you’re open to it, please email us at socialmedia@goaptive.com with your service address so we can review your account and follow up accordingly.
We appreciate you being a part of the Aptive family and thank you again for helping us improve.
-Jasmine
Tech comes on time and appears to be…
Tech comes on time and appears to be conscientious. Results and actual outcome of treatment doesn’t reflect an improvement from other methods or companies. Cost is much higher, but results do not reflect the cost.
July 23, 2025
Reply from Aptive Pest Control - Cleveland
Hi Kenneth,
Thank you for your feedback and for recognizing your service professional’s punctuality and dedication—that’s something we truly value at Aptive.
That said, we're sorry to hear that the results haven’t met your expectations, especially given the investment you've made. Our goal is always to provide industry-leading protection and noticeable improvement, and it's clear we’ve fallen short in your experience.
We’d love the opportunity to make this right. Whether it’s scheduling a complimentary reservice or reviewing your treatment plan, we're here to help ensure you get the value and results you deserve.
Thank you again for giving Aptive a chance—we truly appreciate having you as part of the neighborhood and are committed to earning your confidence moving forward.
-Jasmine
Your representatives are very efficient…
Your representatives are very efficient and friendly and do a very thorough job.
July 15, 2025
Reply from Aptive Pest Control - Cleveland
Hi Barbra,
Thank you for the great feedback! We're so glad to hear that our service professionals are leaving a strong impression with their friendliness and attention to detail. At Aptive, we pride ourselves on delivering a thorough and positive experience every time, and it's wonderful to know that's been your experience. We appreciate you being part of the Aptive family!
-Jasmine
Very knowledgeable and courteous.
They do a great job treating the eaves basement and yard.
Have been very happy with our results. Have almost no cobwebs collecting around and in t hff e house.
July 20, 2025
Reply from Aptive Pest Control - Cleveland
Hi Tom and Carol,
We’re so happy to hear that you’ve seen such great results with fewer cobwebs and a more comfortable home—thank you for sharing! At Aptive, we take pride in delivering thorough service from the eaves to the basement and beyond, and it's great to know that’s been your experience. We’re grateful to have you as part of the Aptive family!
-Jasmine
A little upset that filling mole bait…
A little upset that filling mole bait traps is not included in the service. It takes 10 minutes. i was verbally told when I signed up that it was. I should be grandfathered into this service and not be charged an additional fee.
July 19, 2025
Reply from Aptive Pest Control - Cleveland
Hi Roger,
Thank you for sharing your feedback—we’re sorry for the confusion and any frustration regarding the mole bait trap service. At Aptive Environmental, we strive to be transparent about what’s included in each service, and we regret if there was a misunderstanding when you signed up. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and discuss how to best address your concerns. We appreciate you being part of the Aptive neighborhood and look forward to finding a solution together.
-Jasmine
Technician was very personable and…
Technician was very personable and responsive to our needs. Our lawn has never been as bug free since using Aptive.
July 8, 2025
Reply from Aptive Pest Control - Cleveland
Hi there,
Thank you for the kind words! We're so glad to hear that your lawn is feeling comfortable and that our service professional made a great impression. At Aptive, we’re all about listening to our customers and delivering results that make a real difference. We appreciate you trusting us to protect your home and yard!
-Jasmine
The techs are always attentive and…
The techs are always attentive and polite. I’m glad that they ask if there is anything that needs extra attention.
July 18, 2025
Reply from Aptive Pest Control - Cleveland
Hi there,
Thank you for sharing your experience! We’re so pleased to hear that our service professionals are attentive and polite, and that they take the time to ask about any special concerns you may have. At Aptive, personalized care and clear communication are at the heart of what we do. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the attention it deserves.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.