From the initial introduction, our experience with Aptive has been great so far. The signup process and our first couple of treatments have gone smoothly. Very pleased with the service and team member... See more
Company replied
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I was thoroughly impressed. I called Aptive to inform them that I had wasp nests forming in my doorway. They sent out a representative the next day. He removed the nests and found more within my... See more
Company replied
it seems my monthly visits are haphazard as far as maintenance goes...If I call with an issue, seems to be handled well
Company replied
Great service Everytime... Jesse does an amazing job 100% explains everything and would recommend Her to do any Job very Customer friendly satisfaction. With Her , Aptive will definitely get a lot of... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2525 East Royalton Rd, 44147, Broadview Heights, OH, United States
- 12166771645
We overthink pests so you don't have to.
4.6
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Aptive Pest Control - Cleveland
Hi Mrs. Harwell,
Thank you so much for your kind words! We’re thrilled to hear that our service professionals have made a positive impression. At Aptive Environmental, we’re proud of our team’s dedication to providing friendly and thorough service. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Very thorough and timely
July 4, 2025
Reply from Aptive Pest Control - Cleveland
Hi Dianne,
Thank you for recognizing the thoroughness and timeliness of our service! At Aptive, we strive to provide every customer with careful attention and prompt care. We truly appreciate your trust in us and look forward to continuing to protect your home.
-Jasmine
They talked us into a 1 year contract…
They talked us into a 1 year contract when we thought we were under a 3 month contract, sales people are very pushy to the point of hounding you! They treat your yard & home haphazardly & we still have pests, we cannot wait until the contract is over! Buyer beware!
July 8, 2025
Reply from Aptive Pest Control - Cleveland
Hi Steve,
Thank you for sharing your experience. We're genuinely sorry to hear that the service hasn’t met your expectations and that the initial interaction with our sales team felt overwhelming. That’s not how we want anyone to feel when choosing Aptive.
We always aim to provide clear information about our service agreements and to treat every home with care, consistency, and thorough attention. It’s disappointing to hear we’ve missed the mark, and we’d really like the opportunity to make things right before your contract ends.
If you’re open to it, please email us at socialmedia@goaptive.com so we can review your account and work toward a resolution that reflects the standard we strive for. We truly appreciate your feedback—it's how we improve, and we hope to restore some trust moving forward.
-Jasmine
Good customer service
June 18, 2025
Reply from Aptive Pest Control - Cleveland
Hi Dan,
Thank you for your kind words! At Aptive, delivering good customer service is at the heart of everything we do, and we’re glad it showed during your experience. We appreciate you being part of the Aptive family and look forward to continuing to provide you with dependable and caring service.
-Jasmine
Not having good service
Not. pleased with lack of response to my concerns>.I have huge Ant issues in yard, need bug trap- adheres strip. Please call tomorrow 216 780 4911. Not getting good service
June 15, 2025
Reply from Aptive Pest Control - Cleveland
Hi Robert,
Thank you for reaching out and sharing your feedback. We’re truly sorry to hear that your recent experience hasn’t met the level of care and responsiveness we aim to provide at Aptive. Ant issues in the yard can be incredibly frustrating, and we understand how important it is to feel heard and supported when these problems persist.
Your concerns about communication and the lack of effective service are taken seriously. We’ve made note of your request for adhesive bug traps and will ensure our team reaches out to you directly to discuss the next steps and get your concerns resolved promptly.
Thank you for giving us the opportunity to make things right — we’re committed to showing you the level of thorough, attentive service you deserve. We appreciate you being part of the Aptive family.
-Jasmine
Always friendly
Always friendly and explain what their doing and if they found any evidence of pest.
June 21, 2025
Reply from Aptive Pest Control - Cleveland
Hi Georgia,
Thank you for the kind words! We’re so glad to hear that our service professionals consistently bring a friendly attitude and take the time to explain what they’re doing and what they find. At Aptive, we believe that clear communication and customer care are just as important as effective pest control. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with transparency and dedication.
-Jasmine
Great work concern for my issues
June 7, 2025
Reply from Aptive Pest Control - Cleveland
Hi Margaret,
Thank you for your kind words! We’re glad to hear that our team addressed your concerns with care and delivered great work. At Aptive, we’re committed to providing thorough service that puts your needs first.
We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
Great people and great service
The technicians always are great with communication and making sure my needs are met. They provide excellent service.
June 4, 2025
Reply from Aptive Pest Control - Cleveland
Hi James,
Thank you for highlighting the great communication and dedication our service professionals bring to every visit. At Aptive, making sure your needs are met with excellent service is our top priority. We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Lack of reasonable notice
My husband was very upset that he hung around the house all day and the Aptive rep did not get there until 6:30pm. The rep told him he works from 8am to 8pm so his visits could happen anytime during that time frame. The rep also did not explain what he did during his visit or provide any pictures, which we normally received in the past. I don’t think this will work out for us going forward.
June 3, 2025
Reply from Aptive Pest Control - Cleveland
Hi Denise,
Thank you for taking the time to share your experience and let us know about your concerns. We really appreciate you choosing Aptive, and we’re sorry you’re left feeling frustrated after your most recent visit.
We completely understand how frustrating it can be when you’re waiting at home all day without a clear window for your service, and we know communication is key to a great experience. Our service professionals typically work from 8 a.m. to 8 p.m. in order to accommodate busy schedules, but we want to make sure you’re kept in the loop and not left wondering when we’ll arrive.
It’s also worth noting that we aim to provide a clear record of what’s been done during each visit — normally, that includes photos or a brief report. We’re sorry that didn’t happen this time, and we’re addressing this directly with our team to make sure we’re delivering that standard for every customer.
While we’re sad to hear you’re thinking of choosing another provider, we appreciate your loyalty and we’re here to make things right if you’re willing to give us another chance. Please feel free to reach back out directly at socialmedia@goaptive.com if there’s anything we can do to ease your concerns — your satisfaction truly matters to us.
-Jasmine
Very Educated on what they do for their Occupation! Thank you
When they come out they are very courteous, personable and professional. They always ask what we would like done or what we would not like done to fit our needs. We have not yet had any issues and have been utilizing them for a year.
June 7, 2025
Reply from Aptive Pest Control - Cleveland
Hi there,
Thank you so much for your thoughtful feedback! We’re delighted to hear that our team has been courteous, personable, and attentive to your preferences throughout the year. At Aptive, tailoring our service to fit your unique needs is a top priority, and it means a lot to know you haven’t had any issues. We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
I no longer have this service as I was…
I no longer have this service as I was on a quarterly plan and they kept booking me for service every two months. I would call they would assure me they made the change and would do the same thing. I did this for two years until I finally cancelled my service with them.
February 19, 2025
Reply from Aptive Pest Control - Cleveland
Hi there,
Thank you for taking the time to share your experience — we really appreciate your feedback, and we’re sorry that you’re left feeling frustrated by your time with Aptive.
We completely understand your concern and that this must have been confusing and frustrating when service appointments didn’t align with your preferred schedule, even after you repeatedly addressed it. Our aim is always to make sure our customers feel valued, heard, and cared for, and we fell short in delivering that for you.
While we’re sad to see you go, we want you to know we’re taking your comments seriously and using them to improve our processes. If there’s anything you’d like to discuss or if we can be helpful in making things right, please feel free to reach out at socialmedia@goaptive.com. We appreciate your business and wish you all the best in keeping your home comfortable.
-Jasmine
Reply from Aptive Pest Control - Cleveland
Hi Augie,
Thank you for your kind words! We’re proud to hear that both our team and service reflect the professionalism we strive for at Aptive. Your trust means a lot to us, and we’re grateful to have you as part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Cleveland
Hi Challa,
Thank you for your kind words! We’re delighted to hear that our communication and service have met your expectations. At Aptive, we’re committed to keeping you informed and delivering effective pest protection. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Technician was friendly
Technician was friendly, professional, knowledgeable, and friendly.
May 22, 2025
Reply from Aptive Pest Control - Cleveland
Hi Patricia,
Thanks so much for sharing your experience! At Aptive, we’re proud to have service professionals who bring friendliness, professionalism, and expertise to every visit. We’re glad to hear our service professional made a positive impression, and we look forward to continuing to provide you with top-notch care and attention. Your trust means a lot to us!
-Jasmine
Reply from Aptive Pest Control - Cleveland
Hi Eric,
Thanks for the kind words! We're so glad to hear your Aptive service professional delivered the kind of thorough care we strive for. Attention to detail is such an important part of what we do, and it's great to know that was reflected in your visit. We're grateful to have you as part of the Aptive family and look forward to keeping your home protected season after season!
-Jasmine
Aptive Northeast Ohio team 👍🏻
Our team of service professionals are always on time, communicative, and tailor service to our needs. For one example, we had a sparrow nest that popped up in one of our eaves, and they were careful not to spray while the babies were there.
May 5, 2025
Reply from Aptive Pest Control - Cleveland
Hi Kerri,
Thank you so much for sharing this! We truly appreciate your recognition of our service professionals and the care they bring to every visit. At Aptive, we understand that effective pest control doesn't mean compromising the environment around us --including the little feathered families that make surprise appearances! It's wonderful to hear that our team's thoughtful approach made a positive impression. We're lucky to have customers like you who value both great service and compassion. Thanks for being a part of the Aptive family!
-Jasmine
Great service and communication!
I find the service rep always responds to my concerns and keeps me, the customer, informed on the services performed.
March 13, 2025
Reply from Aptive Pest Control - Cleveland
Hi Catherine,
Thank you so much for your kind words! We're thrilled to hear that your service professional has been attentive to your concerns and keeps you informed every step of the way. At Aptive, we believe clear communication is key to providing the best possible experience, and it’s great to know that we’re meeting your expectations. We truly appreciate your trust in us and are always here if you need anything in the future!
-Jasmine
Aptive documents their work and give us pictures.
We are not home many of the times when Aptive comes to do our service. They perform the service and leave us a summary of the work as well as pictures of the areas that they treated. That makes us comfortable that the work was done and done correctly.
April 12, 2025
Reply from Aptive Pest Control - Cleveland
Hi Dan,
We’re so glad to hear that the updates and pictures we provide after each visit help you feel confident in the service we’ve provided! At Aptive, we understand that it’s important to have peace of mind even when you're not home, and we’re thrilled to know that our communication and thoroughness are meeting your needs. Thank you for your continued trust in us!
-Jasmine
Very Professional
My technician was very professional and knowledgeable. I’ve been using Aptive for several years and have never had any problems.
April 24, 2025
Reply from Aptive Pest Control - Cleveland
Hi Mark,
Thank you so much for your kind words and for being a valued Aptive customer for several years! We're thrilled to hear that your service professional provided professional and knowledgeable service, and we're so happy to know you've had a consistently positive experience with us. We truly appreciate your continued trust in Aptive, and we're always here to ensure your home stays comfortable. Please don't hesitate to reach out if you ever need anything in the future!
-Jasmine
Unpleasant and Overly Aggressive Sales Tactics
The door-to-door salesperson who showed up at my home was overly pushy and took far too long to come to terms with the fact that I was not interested in signing a contract. My interaction with him (the most uncomfortable one I've had with a door-to-door salesperson) makes me completely uninterested in considering Aptive in the future. Some of his comments and questions were irrelevant, unnecessary, and as was the case with a previous reviewer on Google (Danielle Corrin), disrespectful towards women. When I made it clear that I don't make decisions like signing pest control contracts without discussing with my wife first, his response to attempt to get me to sign something immediately was "if there's one thing I know about the ladies, it's that they don't like bugs and they like a good deal", and "you have a mortgage and car payments, this is just pest control, man". At one point, he even asked me to go get my credit card, and no salesperson has ever said that to me before. Nor has any salesperson before this one ever asked me where I'm from. I understand that there's always going to be an element of pushiness with this sales approach and it can often yield success, but my honest feedback to Aptive would be to examine the potential detrimental impact going about this without sufficient tact can have on their business.
April 30, 2025
Unprompted review
Reply from Aptive Pest Control - Cleveland
Hi Sailesh,
Thank you for sharing this detailed and important feedback. We're truly sorry for the uncomfortable and unacceptable experience you had during your interaction with our sales representative. What you described does not reflect the standards we hold at Aptive -- professionalism, respect, and courtesy should always come first, and comments like the ones you mentioned are not okay.
We sincerely appreciate you bringing this to our attention, and we're actively addressing this behavior with the appreciate team. Feedback like yours is crucial in helping us improve and ensure our team members represent Aptive in the right way. We understand your decision and only wish your experience had been better. Thank you again for speaking up.
-Jasmine
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