We had a long talk with Duke who is some type of district manager at Aptive who was training a tech. My husband was impressed with his knowledge of all the products. He was personable and a great rep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Zach did a great job. He was quick to respond and gave me tips on how to help control the carpenters bees. I appreciate having the same technician because they know and understand my unique situation.... See more
Company replied
We have used Aptive for some time now with no complaints but on this latest service we got no pictures of our service. One time they did our neighbor’s home instead of ours and the only way we knew wa... See more
Company replied
I have had the same technician several visits in a row, which translates to he knows what pest problems I have had in the past and he does everything possible to prevent those problems from recurring.... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
8857 Boehning Ln, 46219, Indianapolis, IN, United States
- 13179679028
We overthink pests so you don't have to.
4.3
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mikel was very professional
Mikel was very professional. Explained what he was doing.
August 20, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Eileen,
Thank you for sharing your feedback! We’re glad to hear that Mikel was professional and took the time to explain the work he was doing. At Aptive, we take pride in providing thorough, informative, and attentive service, and it’s wonderful to know our team’s efforts are appreciated.
-Jasmine
Prompt service
August 16, 2025
Reply from Aptive Pest Control - Indianapolis
Hi there,
Thank you for sharing your feedback! We’re glad to hear that you found our service prompt. At Aptive, we take pride in providing timely and reliable pest control while ensuring our customers feel supported, and it’s wonderful to know our efforts are appreciated.
-Jasmine
Reply from Aptive Pest Control - Indianapolis
Hi Min,
Thank you for taking the time to share your feedback! We’re glad to hear you found our service informative and helpful. At Aptive, our goal is to provide thorough pest protection while making sure our customers feel informed and confident about their home.
We truly appreciate you choosing Aptive and look forward to continuing to keep your home protected.
-Jasmine
Technician didn't take the time to do a…
Technician didn't take the time to do a thorough job. Parts of the property were not treated. Not the first time a tech has done a poor job. We will not be renewing our service with you.
August 14, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Joel,
Thank you for sharing your experience. I’m truly sorry to hear that our service professional didn’t provide the thorough treatment you expected and deserved. At Aptive, we take pride in delivering consistent, high-quality service, and it’s clear we fell short during your visits.
Even though you’ve decided not to renew, we truly appreciate the time you’ve spent with Aptive and the opportunity we had to serve you. Your feedback helps us improve and provide better service to every customer.
We wish you all the best moving forward and hope we may earn back your trust in the future.
-Jasmine
Reply from Aptive Pest Control - Indianapolis
Hi Sara,
That’s great to hear—thank you for sharing! We're so glad the indoor treatment helped eliminate the ants in your kitchen. At Aptive Environmental, delivering effective, targeted solutions that bring real peace of mind is what we’re all about.
We appreciate you being part of the Aptive family and look forward to keeping your home protected year-round!
-Jasmine
It depends on who you get
It depends on who you get . Some of the guys are very friendly and thorough while others seem to be in a hurry + are not very interested in what you have to say. Don't want to hear any of your questions. They just want to get out as quickly as they can so I've had good ones and not so good ones July 18th was not my date of experience. My last application was a great experience. I wish every experience was like that one. I would like him to be my person every time.
April 29, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Kris,
Thank you so much for your honest feedback and for being a part of the Aptive family. We truly appreciate you sharing both the highs and the areas where we can do better. Consistency in service is incredibly important to us, and we're sorry to hear that not every experience has met the standard you deserve.
We're glad your most recent service stood out in a positive way—that’s exactly the level of care and attention we aim to deliver every time. We’ll be sure to pass along your praise and do our best to keep that same service professional coming your way in the future when possible.
Thanks again for taking the time to share your experience—we’re always working to improve and ensure you feel heard, valued, and protected in your home.
-Jasmine
Disappointing experience but Aptive customer service showed up and showed out
I texted the Aptiv person that I have a wasp nest outside of my kitchen window. I couldn't have communicated this in person because I was in a meeting inside my house. But after the Aptiv person left, the wasp nest is still there, didn't look like it has been touched at all. This is very upsetting because what's the point of having Aptiv when things like that aren't getting fixed. The insects level feels like it's been staying the same as well.
Update: Aptive fixed this immediately after my review. They scheduled an appointment the next day. Blake from Aptive came and treated my whole house both interior and exterior with care. He took the wasp nest out completely. It was a great experience. I raised my review from 2 stars to 5 because I believe in making mistake and fixing it :)
July 29, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Nguyen,
Thank you for bringing this to our attention—we completely understand how frustrating it must be to still see the wasp nest after your service, especially after reaching out ahead of time. At Aptive, your safety and peace of mind are a priority, and we never want you to feel like your concerns are being overlooked. We’d really like the chance to make this right and ensure that your property is treated thoroughly. Please reach out to us at socialmedia@goaptive.com with your service details so we can follow up promptly and get this resolved for you.
-Jasmine
They were very courteous and explained…
They were very courteous and explained everything that they was going to do that day.
July 12, 2025
Reply from Aptive Pest Control - Indianapolis
Hi there,
Thank you for your feedback! We’re happy to hear our team was courteous and took the time to clearly explain the treatment plan. At Aptive, we believe communication and respect go hand in hand with effective service. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
We still have so many spiders and bugs
We still have so many spiders and bugs.
Still not over that when the guy came to my house mosquitos were included and now I hear I have the basic and would have to pay more for
July 11, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Patty,
Thank you for taking the time to share your experience. We’re really sorry to hear that you’re still dealing with spiders and other pests—especially after starting service with us. At Aptive Environmental, we aim to deliver results you can rely on, and it’s clear we haven’t met that expectation for you yet.
We also understand how frustrating it must be to hear that mosquito coverage wasn’t included when you believed it was. That kind of confusion is never something we want our customers to experience, and we’d like to make it right.
Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account, clarify your coverage, and get a no-cost reservice scheduled to target the ongoing issues. We appreciate your feedback and the opportunity to improve your experience as part of the Aptive neighborhood.
-Jasmine
Notifies you when coming and tells you…
Notifies you when coming and tells you what they did. One thing that is hard is when either a chg card is out of date or you want to long in and the person passed who set up the account. I have not figured out a way to reset things on the web site. His dad passed who set this up and we dont know exactly what is correct.
July 15, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Terry,
Thank you for sharing your experience with us. We’re glad to hear our service team is keeping you informed and addressing your pest concerns thoroughly. We also completely understand how difficult it can be to manage account details online—especially when someone else originally set it up.
To help you get logged into the online portal or make any necessary updates, please don’t hesitate to reach out to us directly at socialmedia@goaptive.com. Our team will be happy to assist you and ensure everything is updated smoothly. We’re grateful to have you as part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Indianapolis
Hi Scott,
Thank you for taking the time to share your experience! We’re so glad to hear that our team delivered prompt, attentive, and efficient service while addressing your needs—that’s exactly what we aim for with every visit. We truly appreciate you choosing Aptive and being a valued part of our neighborhood. If anything ever comes up, we're just a call or message away!
-Jasmine
Love the communication and…
Love the communication and professionalism. They always text when they are on the way and send pictures of the areas they treated. They do a fantastic job! Very pleased with Aptive.
June 18, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Connie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our communication and professionalism have made such a positive impact. Keeping you informed with texts and photos is just one of the ways we aim to provide transparency and peace of mind. It means a lot to know you’re very pleased with the service you’ve received. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
Meh!
I am not having bugs inside my house but I continue to find spiderwebs at my doors and windows and an army of ants around my house.
June 24, 2025
Reply from Aptive Pest Control - Indianapolis
Hi David,
Thank you for taking the time to share your experience. We’re glad to hear your home interior is clear of bugs, but we understand how frustrating it can be to still see spiderwebs and ants around your doors and windows. At Aptive, we strive to provide comprehensive protection not only inside your home but also around its perimeter to keep pests at bay.
We’d love the opportunity to review your recent treatments and make sure we’re targeting those outdoor areas effectively. Please feel free to reach out to our team directly at socialmedia@goaptive.com so we can address these concerns and ensure your home gets the thorough attention it deserves.
We truly appreciate you choosing Aptive and look forward to helping you achieve the comfortable environment you expect.
-Jasmine
Great Communication!
Aptive Associates always communicate in advance of the appointment day, during the appointment day, while on the visit and follow it up with pictures and a summary. I can't say enough about Aptive and am so glad I talked to them the day they stopped by.
June 24, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Deanna,
Thank you so much for your kind words! At Aptive, clear and consistent communication is a top priority, so it’s wonderful to hear how much you appreciate the updates before, during, and after each visit. We’re thrilled that our team could provide you with the service and peace of mind you deserve. We’re grateful you gave us a chance the day we stopped by and look forward to continuing to protect your home with the same level of care and transparency. Thanks for being part of the Aptive family!
-Jasmine
Aptive Services
Aptive technicians always do a good job. They are thorough and professional.
June 17, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Jan,
Thank you for the kind words! We’re so glad to hear that our service professionals continue to provide thorough and professional care—that’s exactly what we strive for at Aptive.
We truly appreciate your trust and are proud to have you as part of the Aptive neighborhood. We're here whenever you need us!
-Jasmine
Great customer service and attention to…
Great customer service and attention to detail.
June 17, 2025
Reply from Aptive Pest Control - Indianapolis
Hi George,
Thank you for the wonderful feedback! We're so glad to hear that our customer service and attention to detail stood out during your experience. At Aptive, we’re committed to delivering thorough, high-quality service you can rely on. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Reply from Aptive Pest Control - Indianapolis
Hi Shaheryar,
Thank you for the great feedback! We're so glad to hear that you've found our service to be reliable and that our team's communication and work have met your expectations. At Aptive, we strive to deliver not just results, but a service experience that feels attentive and dependable every step of the way. We truly appreciate having you as part of the Aptive family!
-Jasmine
Communication is key with Aptive…
Communication is key with Aptive Environmental. I always receive a reminder email about a week before service takes place. The Aptive service techs text me with their ETA prior to each appointment and text me following service with a summary of work performed. Their service has been great! We haven’t seen any spiders inside the house since service started almost a year ago (mainly external treatments) and we’ve seen rare evidence of spiders in the garages. During a recent spring service, I asked if they could treat inside our garages and the service tech graciously added that—no spiders since. Happy to be working with Aptive Environmental!
June 3, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Tina,
We truly appreciate you taking the time to share such detailed feedback! At Aptive, clear communication and thorough service are pillars we stand by, so it’s wonderful to hear that our reminders, service professionals updates, and detailed summaries have made your experience smooth and transparent. It’s also fantastic that your spider concerns have been addressed effectively, especially with the added garage treatment. Thank you for trusting Aptive Environmental to protect your home — we’re excited to continue providing you with the comfortable environment you deserve!
-Jasmine
Great Customer Service
My technician listened to my concerns and offered solutions that were effective and affordable. Excellent customer service and extremely kind and professional!
May 16, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Amber,
Thank you for sharing such wonderful feedback! We’re so glad your service professional took the time to listen and provide solutions that fit your needs. At Aptive, we’re committed to delivering kind, professional service that truly makes a difference. We appreciate having you in the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
Albert did a great job!
May 15, 2025
Reply from Aptive Pest Control - Indianapolis
Hi Patrick,
Thank you so much for your kind words! We’re thrilled to hear that Albert did a great job for you. At Aptive, we’re proud to have service professionals like him who truly care about providing excellent service. We appreciate you being part of the Aptive family and look forward to continuing to keep your home comfortable!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.