Arbor Garden Solutions Reviews 1,945

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their solid construction, sturdiness, and how well they meet expectations. Many people highlight the excellent delivery service, which is often described as prompt, efficient, and handled by helpful drivers. The ordering process is also frequently mentioned as easy and straightforward, with good communication throughout. However, some customers experienced issues with delivery times not being clearly communicated or being late. A few other people also felt that the quality of the wood was average or that there were minor flaws, such as misaligned pre-drilled holes or parts needing to be recut. There were also occasional mentions of difficulty with assembly instructions or missing parts, and some dissatisfaction with customer service regarding evasive responses or a lack of flexibility in delivery scheduling.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality timber used, sturdy... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the promptness and efficiency of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being great to... See more

Order

Customers generally report positive experiences with their orders. Many found the ordering process easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

delivery on time. Log Store product as described. Instructions were OK but should be read together with YouTube links. A pro might be able to assemble on their own but ordinary practical buyers sho... See more

Rated 5 out of 5 stars

Good solid construction - better than expected. Everything included other than a screwdriver - I’d recommend an electric one as there’s plenty of screwing required! Good instructions. Looks very smart... See more

Rated 5 out of 5 stars

I'm a 75yrs old Autistic Female and needed a new workbench for my DIY (Hobby!) From ordering On-Line to having a few queries, accepting delivery, and seeing it, I can say Sincerely that this is the MO... See more

Rated 5 out of 5 stars

One of the best companies we’ve dealt with recently. We ordered a pergola and having compared like for like, found the price with Arbor to be very competitive. Then after placing the order we realise... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Manufacturer
  5. Outdoor Furniture Store
  6. Pine Furniture Shop

Written by the company

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Written by the company

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great bench and amazing customer service

I had a query about a small customisation on one of the products and not only did they reply within a few hours they offered to do the change for free. It was only a minor tweak but unbelievable customer service.

I have ordered a bench from them before and it is superb, rock solid, and very functional. Looking forward to getting this one! Really would recommend.

April 15, 2026
Unprompted review
Rated 3 out of 5 stars

Could be better

This was just okay. Had to write separately to the company regarding late delivery and the attitude of the driver. Clearly limited quality control as all but one of the rafters had to be recut to fit. Same story with the pre-drilled screw holes because some simply didn't line up. The wood had minor flaws and unexpected joints. Looks good now that it's up but it took an unnecessary amount of extra effort to get there.

March 23, 2026
Rated 5 out of 5 stars

Excellent quality and great service

We recently purchased picnic tables and a bin store for our campsite. Placing an order was easy, communication was excellent and the delivery of the goods was on time.

The picnic tables and the bin store are excellent quality and all were easy to assemble.

March 24, 2026
Rated 5 out of 5 stars

AGS swiftly dealt with an issue…

AGS swiftly dealt with an issue surrounding the delivery of my order (by a 3rd party company). All communication with AGS was supportive and professional.
I’m pleased that the delivery was made today, and I look forward to assembling the steps for my garden.
Thank you AGS.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

My order was all delivered on time and…

My order was all delivered on time and fine; we have just finished putting up he log store and are pleased with the general sturdiness of it. The only problem was a slight shortage of the long screws and the fact that did not seem to be any way of fitting the shelf, there is no way of fixing it into the structure, no batons to screw it to, we will get some wood and sort it out; apart from that it looks good.

March 19, 2026
Rated 5 out of 5 stars

Good Quality Products

Good quality products without an excessive wait.
Delivery window could maybe have been more accurate, but that's only a minor gripe.

March 19, 2026
Rated 5 out of 5 stars

Excellent workbench

Excellent workbench. Well designed, easy to put together, practical and solid. Providing several extra screws was a nice touch! Well done Arbor.

March 19, 2026
Rated 5 out of 5 stars

The whole thing was great from ordering…

The whole thing was great from ordering and the delivery I would Recommend your company to anyone
I have not put my work bench yet because I have broken my ankle but I would tell my friend about your great company so thanks again .

March 19, 2026

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