Arbor Garden Solutions Reviews 1,945

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their solid construction, sturdiness, and how well they meet expectations. Many people highlight the excellent delivery service, which is often described as prompt, efficient, and handled by helpful drivers. The ordering process is also frequently mentioned as easy and straightforward, with good communication throughout. However, some customers experienced issues with delivery times not being clearly communicated or being late. A few other people also felt that the quality of the wood was average or that there were minor flaws, such as misaligned pre-drilled holes or parts needing to be recut. There were also occasional mentions of difficulty with assembly instructions or missing parts, and some dissatisfaction with customer service regarding evasive responses or a lack of flexibility in delivery scheduling.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality timber used, sturdy... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the promptness and efficiency of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being great to... See more

Order

Customers generally report positive experiences with their orders. Many found the ordering process easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

delivery on time. Log Store product as described. Instructions were OK but should be read together with YouTube links. A pro might be able to assemble on their own but ordinary practical buyers sho... See more

Rated 5 out of 5 stars

Good solid construction - better than expected. Everything included other than a screwdriver - I’d recommend an electric one as there’s plenty of screwing required! Good instructions. Looks very smart... See more

Rated 5 out of 5 stars

I'm a 75yrs old Autistic Female and needed a new workbench for my DIY (Hobby!) From ordering On-Line to having a few queries, accepting delivery, and seeing it, I can say Sincerely that this is the MO... See more

Rated 5 out of 5 stars

One of the best companies we’ve dealt with recently. We ordered a pergola and having compared like for like, found the price with Arbor to be very competitive. Then after placing the order we realise... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Manufacturer
  5. Outdoor Furniture Store
  6. Pine Furniture Shop

Written by the company

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Written by the company

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Good experience

Re arraigned delivery to a more convenient day, good delivery and product as described - overall good experience

February 18, 2026
Rated 5 out of 5 stars

Workbench with drawers

The Workbench with drawers is a very sturdy piece of furniture and perfect for my workshop, so I'm leaving a 5 star review. The delivery to London took the whole of the estimate period, it wasn't late but I had hoped it would arrive a bit sooner (I had to email them to chase, and then it was delivered the next day).

The instructions were terrible. I had the 5 foot bench, the instructions showed a larger model, which was mostly OK, except that on the picture they showed the middle panel with the drawer rails on the "inside" of the centre top support beam, in reality on my model this piece is affixed to the "outside" of that support. There was also nothing to indicate that this centre support wasn't actually in the centre- it was a couple of inches off, so there was a "right side" for the drawers and the other for the shelves. It took me ages to understand why nothing lined up- turns out I was building the drawers on the wrong side of that support beam. Once I figured that out, the assembly was quick and easy. I wasted nearly two hours for want of a simple sentence missing from the instructions "Please note, on the 5ft model the drawers are affixed on the side that is XXinches long, and to the outside of the middle beam, not like in the picture".

Other than that frustraton, I am happy with the end product. One of the handles cracked when attaching it, and they posted a new one out to me straight away- this was great customer service.

February 17, 2026
Rated 5 out of 5 stars

Great Customer Service

From the moment I made the purchase there were email updates on my order. When I received the email on the delivery date which didn't have a specific time frame I gave Arbor a call and they were extremely helpful and stated they would get the delivery driver to call me 30mins from when they would be at my address. This was great as I needed to go out for a short period of time and could let my neighbour to keep an eye out and accept the delivery for me.

Great customer service!

January 18, 2026
Rated 4 out of 5 stars

One of the posts I received was warped

One of the posts I received was warped. I emailed the company on a Saturday, not expecting a response until the the Monday following. I received a reply the same day and a replacement post in the exact timescale promised by the Company. I used the QR code supplied with the paperwork to download the assembly instructions. There appear to be two errors. There are words missing in Step 8, so it doesn't make any sense. Also, I think someone should check the maths in Step 2 in light of the change in the design. The amount to be cut off the length of the post if it has to be modified is 50mm longer than printed (I think !)

February 2, 2026
Rated 5 out of 5 stars

Really well made products!

We've used these guys on serval occasions for workbenches and shelving units. Really well made products, they always exceed expectation. Prices are good for the quality.

January 27, 2026
Rated 5 out of 5 stars

Bought for a sewing/cutting work table

Bought for a sewing/cutting work table. Storage underneath solved a lot of space problems for me. Castors were a bit stiff to release.
Perfect height made to my request at no extra charge.

January 27, 2026
Rated 5 out of 5 stars

Easy to assemble

Very happy with the log shed really easy to assemble really happy with the shed really happy with the price would recommend to anyone

January 14, 2026
Rated 4 out of 5 stars

The bin sheds are quite sturdy

The bin sheds are quite sturdy, I paid to gave them built as I bought three — but they need to sit on a completely flat surface. That isn’t mentioned anywhere, and without a level base the larger bin becomes very difficult to pull out. The wheels have to pass over the front lip, and they tend to get caught, especially when you’re trying to pull the bin out by its lid.

It’s even harder in winter when the wood swells slightly and the fit becomes tighter. The smaller bin isn’t an issue, but the main bin is very snug, so manoeuvring it can be awkward. The design also feels back‑to‑front: it would be far easier to pull the bin out using its handles rather than lifting from the bin lid side. The lid would make much more sense if it opened the opposite way.

Overall, it’s a decent little shed, but the practicality of design could definitely be improved.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

good company

I have already order on 2 different occasions and each time it was a very good experience. I'm very happy with the quality and functionality of the ordered products. Good company

January 13, 2026
Rated 5 out of 5 stars

arrived promptly I received a call…

arrived promptly I received a call from the
driver telling me he was 30 mins. away , the driver was very helpful in unloading.
I found it very simple to assemble and once
assembled the bench was substantial and
well designed all in all a great bench.

January 20, 2026

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