Arbor Garden Solutions Reviews 1,944

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their solid construction, sturdiness, and how well they meet expectations. Many people highlight the excellent delivery service, which is often described as prompt, efficient, and handled by helpful drivers. The ordering process is also frequently mentioned as easy and straightforward, with good communication throughout. However, some customers experienced issues with delivery times not being clearly communicated or being late. A few other people also felt that the quality of the wood was average or that there were minor flaws, such as misaligned pre-drilled holes or parts needing to be recut. There were also occasional mentions of difficulty with assembly instructions or missing parts, and some dissatisfaction with customer service regarding evasive responses or a lack of flexibility in delivery scheduling.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality timber used, sturdy... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the promptness and efficiency of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the company for being great to... See more

Order

Customers generally report positive experiences with their orders. Many found the ordering process easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

delivery on time. Log Store product as described. Instructions were OK but should be read together with YouTube links. A pro might be able to assemble on their own but ordinary practical buyers sho... See more

Rated 5 out of 5 stars

Good solid construction - better than expected. Everything included other than a screwdriver - I’d recommend an electric one as there’s plenty of screwing required! Good instructions. Looks very smart... See more

Rated 5 out of 5 stars

I'm a 75yrs old Autistic Female and needed a new workbench for my DIY (Hobby!) From ordering On-Line to having a few queries, accepting delivery, and seeing it, I can say Sincerely that this is the MO... See more

Rated 5 out of 5 stars

One of the best companies we’ve dealt with recently. We ordered a pergola and having compared like for like, found the price with Arbor to be very competitive. Then after placing the order we realise... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Manufacturer
  5. Outdoor Furniture Store
  6. Pine Furniture Shop

Written by the company

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Written by the company

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

No problems

All good. Not 5 stars as the delivery was late and that impacted my work. Everything else was excellent.

October 19, 2025
Rated 4 out of 5 stars

Good service

The kit came promptly and was very easy to assemble. However it was missing some hinges and handles.As soon as I informed them the missing items were sent. Good service and a well built bin store. Thank you.

October 16, 2025
Rated 1 out of 5 stars

Incredibly unkind

I have ordered previously from Arbor Solutions but this time I found the process and service incredibly painful. The photos and descriptions do not match, and when I emailed to ask a question, they were deliberately evasive and consequently I ordered the wrong thing.

Yes it may sound like I should have been more careful, but it is easy to get things wrong when the images and descriptions do not match - and they knew I had got it wrong but yet cited 'that they were too busy to properly read the question' as the reason for not pointing out my mistake.

I cannot express how unpleasant they were and I would warn everyone to ask many questions and also point out that their images and descriptions don't match (apparently it's ok to have generic descriptions that don't match the item you are buying!!) and I hope you don't have to deal with their passive aggressive and righteous tone. Do not assume that they will help you, and do assume that they will do everything not to help you.

November 4, 2025
Unprompted review
Arbor Garden Solutions logo

Reply from Arbor Garden Solutions

Dear Anna,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations, especially as a returning customer.

After carefully reviewing the full correspondence and order details, we would like to clarify a few important points. Your order for a Wooden Workbench – Eucalyptus Hardwood Top (4ft depth, double shelf, assembled) was processed and delivered exactly as displayed on our website and as confirmed in your order summary. The product listing clearly specifies the eucalyptus hardwood plywood top, which differs in both appearance and texture from the MDF-top workbench you purchased previously.

At no point prior to delivery did we receive any request to confirm whether this order was identical to your previous MDF-top bench. Had such a query been raised, our team would have gladly clarified the difference between the two product types before dispatch. We believe all written requests were handled quickly, courteously, and efficiently throughout the entire process.

We would also like to confirm that the workbench delivered was in full accordance with the product description, images, and specifications shown on our website. No misleading information has been presented, and all product listings accurately describe their materials and features. That said, we are always open to improving clarity and have passed your feedback to our content team for review.

We are sorry that this situation has caused frustration and appreciate your previous business.

Kind Regards,
AGS Team

Rated 5 out of 5 stars

Quality garden furniture

The potting tables that I bought are a very high quality. Customer service was excellent and delivery was great. Very pleased all round so highly recommended. Thank you.

October 21, 2025
Rated 5 out of 5 stars

Delivered when stated

Delivered when stated. Easy to assemble - would recommend an electric screwdriver otherwise it would take a long time (and would be hard work). Excellent quality although I treated some cut ends that looked a bit pale, but easy to do and some some old fence coating lying around that matched. Very solid.

October 22, 2025
Rated 5 out of 5 stars

Well thought out product

Well thought out product. Robust and easy to assemble. With these two latest benches that makes five from Arbor Garden Solutions over the years. All still perfect.

October 14, 2025

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