Ascenti Physio Reviews 

6,400
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, making sessions effective and supportive. Many people highlight the exceptional service, noting significant improvements in their conditions, pain relief, and increased mobility thanks to tailored treatment plans and clear explanations. However, some customers also noted significant difficulties reaching the company through their call center or online options, often spending long periods trying to get assistance. A few other people also felt that waiting times for appointments were excessive, with some experiencing delays in internal referrals.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Consumers find user experience to be positive, with many reporting great, clear, and helpful interactions... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific offices like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician. I w... See more


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,400)

1,168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Strong recommendation

I had a great time working with Leon Toppin. He was incredibly professional, supportive, knowledgeable, and consistently focused on giving me the best treatment and recovery possible. Strong recommend

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Multiple cancellations and no improvement in symptoms

I have had 3 appointments and only one was not cancelled and re-arranged. The 4th one has again been cancelled and had to be rescheduled. The appointments are months apart. When I had a flare up and was advised by staff to call for an urgent appointment if this happened, there were no appointments. I was given exercises that did not improve my symptoms and ended up going elsewhere privately for advice and treatment. 7 months of back pain which has prevented me from working and they won’t send me for a scan to find the actual root of the problem! Very disappointing

July 3, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thanks for your review, we appreciate you taking the time to share your experience. We are getting in touch directly with you.

Rated 5 out of 5 stars

Physiotherapy

I was very satisfied with the therapy I received from Quratulain. She listened to the questions I had and gave me good advise. She was also very polite and understanding of my needs.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! I was completely misdiagnosed by the physio, a complete waste of time and money. I presented with issues in both my upper and lower body. But according to Ascenti "rules" each part of the body requires an individual session so they can charge more. This also lets them completely disregard the likelihood that similar conditions presenting at the same time are related. The issue was therefore misdiagnosed as 2 separate unrelated issues. The physio gave exercises that were damaging and made my symptoms significantly worse as they didn't treat the actual condition. On top of that the physio could barely speak English, and just seemed to nod their head when I described symptoms but did not understand. I asked them to repeat what I said and they couldn't. You'd get better care from talking to a wall. After a month of treatment I had progressed to no longer being able to walk or move my arms and had to go to A&E for urgent treatment.

June 4, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thanks for your review, we appreciate you taking the time to share your experience. We are getting in touch directly with you.

Rated 1 out of 5 stars

Shocking customer support.

Shocking customer support.
Nobody answers calls or emails.

July 2, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thanks for your review, we appreciate you taking the time to share your experience. We are getting in touch directly with you.

Rated 5 out of 5 stars

Met with Guri who supported me with my…

Met with Guri who supported me with my physio for back pain. I suffered a lot of pain after giving birth. Gauri has been superb during my treatments and the advise and exercise plan has been really supportive and beneficial in relieving the pain. Thank you!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Zeeshan was exceptional

Zeeshan was exceptional! I came here stressed and worried and today leaving with 100% confidence. I am extremely happy i chose this clinic and got zeeshan to take care and advise me all the way. Grateful

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I used Ascenti (Ajay Joshi) for my knee…

I used Ascenti (Ajay Joshi) for my knee physio treatment. He provided a professional service and fortnightly sessions to track my progress. Ascenti provides an app which is helpful for tracking the exercises and demonstrating. It would be good if you could contact them via the app or a phone number as it's not possible to contact them Directly.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quratulain was fantastic

Quratulain was fantastic.
Listened to my issue, diagnosed a solution and set realistic targets which I surpassed. In just 3 sessions I have seen a huge improvement and would highly recommend.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing physio support with my knee injury

I came to Pirun with a knee that had been causing me pain whenever I ran. On a weekly basis, we’d meet and he’d recommend mobility exercises that were straightforward to follow and gradually made a real difference. He was friendly throughout, and I really appreciated that he took the time to understand my existing fitness routine and tailored his recommendations around it, rather than expecting me to stop training altogether. By the end of the programme, I was able to complete a half marathon pain-free, which I wasn't sure would be possible when I first started. I'm very grateful for his help and would happily recommend him to anyone dealing with an injury.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Physio

Mayuresh was very thorough in his treatment and explanation. Very good.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Fast assessment of my pain and after…

Fast assessment of my pain and after the first session I had a noticeable improvement in my symptoms. It should be noted after physio you may feel abit worse for wear but after two days or so movement and flexibility is much improved

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Appointments were easy to book and pay…

Appointments were easy to book and pay for and location was easily accessible whether by public transport or otherwise. The physiotherapist Leon was spot on in his assessments of my condition and was always professional and thorough in his approach.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Mayuresh Was really helpful in…

Mayuresh Was really helpful in understanding the pain I was having and gave a therapy which is really made a difference and I have seen improvement in my shoulder and arm movements now.

June 26, 2026
Unprompted review

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