Ascenti Physio Reviews 

6,400
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, making sessions effective and supportive. Many people highlight the exceptional service, noting significant improvements in their conditions, pain relief, and increased mobility thanks to tailored treatment plans and clear explanations. However, some customers also noted significant difficulties reaching the company through their call center or online options, often spending long periods trying to get assistance. A few other people also felt that waiting times for appointments were excessive, with some experiencing delays in internal referrals.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Consumers find user experience to be positive, with many reporting great, clear, and helpful interactions... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific offices like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician. I w... See more


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,400)

1,168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I was referred to Ascenti after my right shoulder surgery. On top of the post op pain the rest of my same arm was severely numbed.
This week I had my last session in Wimbeldon office where I was treated by an amazing physiotherapist Harry, completely pain free and with full use of my hand and shoulder.
It was a long way to get here, but with an amazing support from Harry, his compassion, knowledge and guidance I got my shoulder and arm back. 😇 For that I am very grateful.
I was determined to get better and religiously followed Harry’s advice and with perseverance we can all do it. Thank you Harry!

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience visiting Ascenti Leamington Spa

Great experience visiting Ascenti Leamington Spa. I could barely walk without pain when I first started going, but through a structured plan I’m back to running.
It was a great combination of massages in person, and at home exercises. The app is also great and user friendly

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Started my journey back to fitness

I had several months of sessions with Hassan Raza in 2023 when I had severe knee pain while running. He provided me with exercises and advice that gave me the confidence to get back in the gym. This year I ran a 10k run for the first time and now run weekly 5k runs without knee pain. Thanks for helping me get my fitness back.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great physio therapist based in…

I had a great physio therapist based in Maidenhead, Gauri Kanse listened to what my issue was and worked with me on helping me with my shoulder problem, I had managable and straight froward exercises to do at home which helped a lot. I would certainly to back to Ascenti, I felt I had someone that was helping me get better for good not just for a short time, this was also my 2nd time going through physio, but had been somewhere else befire. I feel I am more knowledgable with how I need to do things daily to help myself.

June 26, 2026
Unprompted review
Rated 3 out of 5 stars

Professional, reliable support

It’s hard to give more than 3 stars as I still have some pain, but I appreciated the structured approach from my physiotherapist Gauri and she was very professional and obviously knowledgeable with useful advice.

June 26, 2026
Unprompted review
Rated 3 out of 5 stars

Please reapond to my email which would…

Update they did eventually get back to me and sorted my request. Updating stars, i shouldn't have to leave a review on trust pilot to get through to someone.

Please reapond to my email which would be the easiest. I tried arranging to schedule call in that email also. But it could be easy just emailing if you didnt take over 2 weeks to respond. Please focus and make this case a priority.

June 26, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thank you for your feedback. We sincerely apologise for the delay in responding to your enquiry.

I can see that a member of our team has now been in touch with you and that a callback has been arranged to discuss your case further. We appreciate your patience.

We look forward to speaking with you soon

Rated 5 out of 5 stars

Absolutely first class service provided on behalf of the NHS.

I was referred to Ascenti via my local NHS GP practice. Consultations were at a local community hospital within walking distance.

All I can say is my sciatica has gone after months on painkillers. The sessions were very detailed and thorough with the same physio at each session. By the time I had walked home I was emailed my personal exercise plan and a full report of the outcomes from my session.

Absolutely first class service provided on behalf of the NHS.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent treatment for shoulder pain

I was referred via Vitality after a months of niggling shoulder pain which wouldn’t get better on its own. Really brilliant first experience of physio with Sarfaraz Banatwala at Leamington with pain released almost immediately and my strength built back up over a number of months.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great work with Sarfaraz Banatwala in Leamington

I work with Sarfaraz Banatwala in Leamington. He's been great, very knowledgeable and helpful. I've struggled in the past to find PTs who can work well with hypermobility, so I was happy to find someone who has effective strength and stability recommendations that are actually helping. The one downside isn't from my PT himself, it's the company being difficult to contact if I need to cancel or change an appointment, or ask a question between sessions. I can't just call the PT directly, I can only call the central office, which means 20-30 minutes on hold to speak with someone. But, for as good as the work has been, that seems worth the trouble.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with physio…

Excellent experience with physio therapist Maryam Rani. I've had about 7 appointments with her over the last three months and had a substantial improvement of my knee. Her services have been invaluable.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ioannis Lepidas

Ioannis Lepidas Was excellent He listened carefully to my issue and provided relevant exercises and support to help me recover As my recovery progressed he was supportive in changing the program and how I could increase the level of exercise that I could do and how to get back to full fitness I have every confidence in his advice and will continue to follow his suggestions to slowly build up my fitness.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Samual Niro who was very…

I worked with Samuel Niroo who was very informative and helpful. Had a calf issue prior to a biathlon and his work in the rehab programme and advice really helped me prepare for the event. From sport massage to K tape on my leg, allowed me to compete at the level to wanted to.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ascenti Leamington Spa…

I attended the Ascenti Leamington Spa Clinic with Sarfarazq as my Physio. I found all my sessions to be really positive and insightful.

Over the multiple sessions I had I saw remarkable improvements in my condition and any questions/concerns I had, Sarfarazq was able to answer and provide solutions

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Sarfaraz is exceptional

Sarfaraz is exceptional. He’s attention to detials, his client centred approach pit me at ease immediately. The exercises to support my recovery are easy to follow and execute. Would highly recommend, my shoulder pain has gone which is a huge relief.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have completed my sessions with…

I have completed my sessions with Samuel Niroo and I am so pleased with the service. I came to him after a bad horse riding accident and after this treatment, I am back riding and pain free!! Thank you so much for:)

June 24, 2026
Unprompted review

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