Ascenti Physio Reviews 

6,400
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, making sessions effective and supportive. Many people highlight the exceptional service, noting significant improvements in their conditions, pain relief, and increased mobility thanks to tailored treatment plans and clear explanations. However, some customers also noted significant difficulties reaching the company through their call center or online options, often spending long periods trying to get assistance. A few other people also felt that waiting times for appointments were excessive, with some experiencing delays in internal referrals.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Consumers find user experience to be positive, with many reporting great, clear, and helpful interactions... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific offices like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician. I w... See more


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,400)

1,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Knee pain sorted

Had been suffering from knee pain for some months – from a meniscus injury. Difficult to fix but Sarfaraz at the Leamington Spa clinic examined me, discussed the problem and reckoned it could be improved 90% with a course of 10 visits. And that’s exactly what we achieved with a gradual course of treatment and exercises – starting with easier ones I could cope with and gradually building up to where I am now – walking as normal with just the occasional problem if I overdo it. All exercises were fully explained – both how to do them and why I was doing them. Some were altered if I had problems, but most were fine. And he emailed me videos of each exercise so I could be sure I was on the right track. Excellent service all round and Sarfaraz is an extremely kind and pleasant individual which was an added bonus.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ascenti Physio

I was assessed and given a treatment plan which has helped amazingly well. After receiving follow up appointments to check my progress I was discharged. All good 😊

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent treatment for golfer’s elbow

I visited Mayuresh for treatment of golfer’s elbow and had a very positive experience throughout. He took the time to explain the cause of the issue, the treatment plan, and what I needed to do to support my recovery. Everything was explained clearly and in a way that was easy to understand.

The treatment itself was excellent, and I’m delighted with how quickly I’ve recovered. Mayuresh was professional, knowledgeable, and genuinely focused on getting me back to full function as quickly as possible.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ajaykumar Joshi was amazing

Ajaykumar Joshi was amazing! I injured my right wrist pretty badly, tearing my tfcc cartilage disk in a complex way, and opted for the conservative treatment as a first try before surgery. I had many downs at first as my injury was slow to heal, and Ajay always listened and responded with compassion. He was like a therapist as well as a physiotherapist, which made the mental recovery side of the injury so much better. I looked forward to his sessions and slowly but surely I have been able to progress to have 90-100% of my normal wrist mobility back. Genuinely never thought I would be able to lift weights again. THANK YOU AJAY!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Happy with physio input. Straightforward to book appointments and met my needs. Physio very polite and helpful, and set appropriate exercises to help with strengthening my hip. Subsequently, pain has significantly improved

June 22, 2026
Unprompted review
Rated 3 out of 5 stars

a little inconsistent

I found the service to be a little inconsistent. 2 appointments great to start but then not so good after. I do not like that you cannot book in on arrival, just have to wait for name to be called out.

June 9, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thank you for your feedback. We're really pleased to hear your first couple of appointments were positive, but we’re sorry that your experience didn’t remain consistent afterwards. That’s certainly not the standard we aim for.

We also understand your frustration around the booking process. Your feedback about not being able to book on arrival and having to wait to be called is really helpful, and we’ll make sure this is shared with the team as we continually look to improve our service.
If you’re happy to, please feel free to emails us with more details at contact@ascenti.co.uk, so we can look into this further and make things right.

Rated 5 out of 5 stars

Professional and dedicated

I have been seeing Jutika for the past few months following surgery and thanks to her, I have regained my independence, confidence and am a million miles away from how I was even prior to my operation. She shows utmost professionalism at all times and an unwavering level of care for her patients. I almost wish she wasn’t so competent, as I will miss our appointments! Thank you.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Would very happily recommend

Had a very good experience at the South Woodford branch dealing with an IT band/knee issue- got a thorough and personalised plan, everything was explained perfectly clearly and the app was of great help

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very please with experience and outxome

Gauri Kanse was my physio. She has been instrumental in my recovery (back and neck) and a pleasure to interact with. Impressed by the professional approach of Ascenti from the speed of onboarding as a patient to the app quality and physiotherapist knowledge, practice and manners etc. Thank you.

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

Good recovery plan, bad organisation

Gauri helped reduce my leg pain significantly from our very first session. With professionalism and expertise, she helped me feel a lot better preparing focused exercise plans for my recovery.

Unfortunately, I have to give 4 stars to Ascenti in general because, the centre I was going to initially in Wycombe was appallingly badly organised, with reception who had no idea about anything and where they tried to say that I missed an appointment when I attended regularly.

However, Gauri deserves 5 stars.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Hammed at Fulwood

Hammed at Fulwood, looked after me when I was sent for physio. Being unable to walk well or climb stairs.
His professional and pleasant approach to finding the cause and solution to my condition was excellent.
I now feel I am better than new.
Thank you.
Cliff

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to Suvresh from the Leamington Spa Branch for his assistance in my recovery from a longstanding injury that had not been resolved elsewhere. Suvresh was very approachable and dedicated time to diagnosing the issues and developing a personalised recovery plan tailored to my lifestyle and work commitments. Since then, we have been regularly checking in on my progress and he has accelerated my healing through hands-on exercises and practice. I’m grateful for his insights and care, highly recommended. Thanks again Suvresh

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

How lomg is the wait.

Waiting four months for referral to Wrightimgton hospital and still np further on. Seen Gp on 19th February 2026. Seen physio on 3rd June 2026. Told internal referral eould take place to see consultant Mr Smith at wrightington. Still awaiting appointment.

June 3, 2026
Unprompted review
Ascenti Physio logo

Reply from Ascenti Physio

Thanks for your review, we appreciate you taking the time to share your experience. We are getting in touch directly with you.

Rated 5 out of 5 stars

Top sports physio support & rehab

Gauri is a life saver. After repeated & ongoing knee issues, Gauri set me up in a program of gradual strengthening and conditioning, which has resolved my existing long term issues and given me insight into how to look after myself better going forward. She is extremely knowledgeable, and very kind. I would strongly recommend Gauri for physiotherapy, particularly sports related.

June 18, 2026
Unprompted review

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