Ascenti Physio Reviews 

6,400
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, making sessions effective and supportive. Many people highlight the exceptional service, noting significant improvements in their conditions, pain relief, and increased mobility thanks to tailored treatment plans and clear explanations. However, some customers also noted significant difficulties reaching the company through their call center or online options, often spending long periods trying to get assistance. A few other people also felt that waiting times for appointments were excessive, with some experiencing delays in internal referrals.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, understanding, and... See more

User experience

Consumers find user experience to be positive, with many reporting great, clear, and helpful interactions... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific offices like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My physiotherapist Ammarah was amazing. She was so professional, she checked in with me before every session, checking how I was feeling. Build up a nice rappor during sessions. Gave me good & c... See more

Rated 5 out of 5 stars

I have been attending physiotherapy sessions with Evangelos Nomikos for recovery on my ruptured Achilles tendon where I required surgery for almost 6 months. I must say the care I received was of the... See more

Company replied

Rated 5 out of 5 stars

I recently received help for a knee injury by Quratulain at Ascenti. After an initial video call she provided me with a tailored exercise plan which has helped re strengthen my knee and drastically re... See more

Rated 5 out of 5 stars

I had been suffering for many weeks with a knee injury that prevented me from sleeping for 5 weeks. I initially went through the NHS and felt i was just being passed from Clinician to Clinician. I w... See more


Company details

  1. Physical Therapy Clinic
  2. Physical Therapist

About Ascenti Physio

Written by the company

We are Ascenti Physio. The leading provider of physiotherapy - helping thousands of people to elevate their health and live active lives every day.

Whatever your physiotherapy and wellbeing needs, we’re here to help.

With speedy access to advanced therapies and affordable treatments, our clinicians can get to the heart of your problem and treat it fast.

Enjoy convenient access to highly trained physiotherapists wherever you need to be, with same-day appointments available either face-to-face or online as part of our award-winning virtual service.

With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy.

Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services.

Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,400)

1,168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

Just finished my treatment plan for an Achilles injury. My physio was brilliant and instrumental in a rapid recovery!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great service provided for my knee injury

Referred through work and made an appointment fave to face and very quickly. Great service with Samuel Niro who has been patient and very helpful with my injury. He has given me achievable exercises which have helped improve my knee. Has taped my knee giving extra support . Although I have the app he demonstrated the exercises and check I was doing them properly.
Great experience

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

My physio's name was Lijo.

My physio's name was Lijo.
He was very knowledgeable, friendly and efficient. His advice was spot on and I soon felt pain free and able to regain full mobility.
Thank you.
Marc Keller

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Have just been discharged from…

Have just been discharged from treatment with Ascenti. Cannot fault the care and treatment that Divya gave me. She was so kind, patient and very thorough. I have made a great recovery thanks to her expertise and careful planning of rehab exercises, gently progressing week on week the level of difficulty. Thank you Divya!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic and professional

From my very first consultation with Runali, I knew I was in excellent hands. She took the time to explain my back condition thoroughly, answering every question I had with clarity and patience — which made a real difference in my understanding of both the problem and the path forward.

The progress since has been remarkable. The exercises through the app made it easy to stay consistent, and week on week I’ve seen noticeable improvement. More than that, I’ve regained confidence in my movement and I’m gradually returning to the activities I love.

Professional, knowledgeable, and genuinely caring — I couldn’t recommend Ru more highly. Thank you!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend physiotherapy with…

I highly recommend physiotherapy with Ascenti. I had been struggling with a foot injury that no one had been able to diagnose or treat effectively. During my very first session, Nirali quickly identified the bruised soft tissue causing the problem and explained it clearly. She then developed an effective exercise plan tailored to my recovery. Thanks to her expertise and guidance, I finally felt confident that I was addressing the root cause of the injury. An excellent experience and a highly professional service.

June 16, 2026
Unprompted review
Rated 2 out of 5 stars

Non existent customer service.

Physio was good but customer service is shocking. I have spent all week trying to get an invoice for my treatment. They were fast to request the money but didn't send any receipt, invoice or proof of payment. Now, needing this to claim the money back from my job, I have spent a lot of time on waiting on the phone and nobody picking it up, I have sent two messages through the contact form during the week and nobody has replied to them and I have also tried to use the non existent live chat they talk about on their website with no success. I don't understand why I have to spend over 30 minutes to get something that should be standard after every treatment. I definitely won't be using them again.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

100% would recommend

100% would recommend. I’ve had 6 sessions so far and didn’t think the pain would actually go away but it has. The exercises plus the excellent massages from Divya Gadhiya have patched me right up. Always kind and proving a safe space

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ascenti physiotherapy at Leamington Spa

Sarfaraz Banatwala has been my physiotherapist. His explanation around the exercises I have to do in-between my sessions has been really helpful. Helping me to understand the overall aim. Sarfaraz is also very skilled at manipulation and massage of my shoulder area. I have notes progression after each session and I would recommend him as a physiotherapist.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Stamford

Had around 6 sessions with Divya in Stamford to help with some hamstring tendonopathy that was restricting my running. Pleased to say that the hands on massage and the prescribed stretching/strengthening has got rid of the pain. Friendly, polite service that I would happily recommend. Thanks Divya.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Rajesh was so easy to feel comfortable…

Rajesh was so easy to feel comfortable with. The exercises he gave me to use throughout the day have been really helpful and, following his instructions, haven't been too difficult and teaching it easy means I haven't been put off from the effort of it all!
I always went into a session stuff and achy and 9 times out of ten cans it able to touch my toes again (at least for an hour or so!).
Would definitely recommend. :)

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

The physio at the Leamington spa clinic…

The physio at the Leamington spa clinic was incredibly helpful and figured out what was going on quickly. Gave me plenty of exercises and guidance that I could feel were improving the issue. They were very good at checking in on how everything was going. Would definitely recommend!

June 12, 2026
Unprompted review

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