Asda Travel Reviews 

Hima was very friendly and professional when I went to exchange British pound sterling for Euros - she explained everything clearly and concisely.

I have ordered some foreign currency on line , complete the order. All done, Got email for comfirmation to pick my currency up on Tuesday. On my way there gets a phone call money not there but they can put it on a card. If I’d wanted a card I would have ordered one. Said to collect the following day after 3pm. Get there at 3.10pm to be told by another customer that the desk won’t be open again until 3.45pm.

Went to Asda Gillingham kent this morning and Angela was excellent very patient and went into detail about everything very professional thank you

So helpful even though I got the date wrong went early to pick up my online order. They still accommodated me . Thank you

Less than 1 star.. I got 1.13 exchange rate which was great but then wanted to change back to sterling the rate was 0.85, lost £60. I couldn’t transfer money from Asda travel card back to my debit account, that’s when I rang Asda and the rate then was 0.85. Wish I’d just stayed with Monzo. Couldn’t understand customer service not very good English. Don’t get this card

Having used the Asda Travel Money card over the last year, I experienced difficulty adding my debit card to add holiday money, by top up, via the app.
I contacted Travelex and was told to go back to Asda.
I met a lady called Elspeth who was working on the travel exchange and explained my problem.
Elspeth went through the top up process on the app, plus adding my debit card, and could see the problem. She contacted a colleague who advised cancelling my travel card and issuing a new one which would also mean speaking to Travelex to transfer the balance from the original card to the new card.
Elspeth was extremely patient and helpful while creating a new card, speaking to Travelex to transfer the balance and confirming the acceptance of my debit card by the app.
I cannot thank her enough for solving the problem I had as the Asda Travel Money Card is a great asset while travelling abroad.

Used the card for my holiday, then had the money sat in the account for my next holiday.. then look at it to see they have been taking money out. They actually charge you monthly for not using the card, like a punishment. What do they think, every person goes on holiday multiple times a year? AVOID

I usually research thoroughly before choosing a service, but I didn't check the reviews for this prepaid travel card. This was a mistake.

First, ensure you check the collection locations as they are not always your local store. During the ordering process, I was informed that I needed to travel to a store over 60 miles away round trip, which I was prepared for.

The ordering process online was straightforward, with confirmation emails sent promptly.

Upon arrival at the store, I was the only customer waiting, yet the employee was busy on her mobile phone. Eventually, she signaled for me to come forward. When I provided my collection information, she said, "Oh yeah, we were supposed to contact you. Your order isn't in today. We'll get back in touch when it's here." I explained that I was traveling soon and urgently needed the travel card or cash equivalent, as I had already paid for the service. She told me she couldn't help and that I needed to speak to the Asda currency online team. I asked to speak to a manager, and she claimed to be the manager, adding that this wasn't "their" problem.

In the Asda car park, I contacted the service team, who were very helpful. They suggested options like driving another 70 miles to a different store to collect an in-stock card. The online team also attempted to arrange for me to get the currency equivalent from the Asda currency counter, but after several minutes of trying, they couldn't get through. I walked back into the store with the phone, handed it to the same employee, but we still couldn't resolve the issue as there wasn't enough foreign currency available.

I requested a refund, which Asda processed, but it wasn't immediate. The refund could take up to 5 working days to appear in my account.

Summary:

Great idea and easy online process.
Felt undervalued as a customer due to the unhelpful store staff.
Online team was very good and tried hard to resolve the issue, but the result was still unsatisfactory.
Only one star because:

I didn't receive the product I ordered and paid for.
I traveled 60 miles and felt like I was causing the issue.
The online team was helpful, but it should not have reached this point.
I will never use Asda for anything like this again!

Caveat emptor (Buyer beware)

Awful card and customer service - I’m still waiting for a response. I’ve spent more on fees and time! Fortunately I had a backup card when on holiday. I will not use this card again.

Fees coming out of my ears to load money on and exchange rates all together out of pocket by £60 in charges i was not even told About! Disgusting I've been soo stressed do not touch this Card!

Went 5 miles to pick up £100 in turkish lira that I had ordered, waited for ages to be served, only to be told to come back Tuesday because she didn't have enough. Not even an apology

I was served by a lady called Sarah for my Euros in Asda at Dagenham. She was polite, efficient and explained the different options and exchange rates. A quick and seamless transaction. I’ll be using them again.

I accidentally transferred my zloty to euro then changed back
Got charged 20 pounds absolute bloody joke
Never wanted the card in first place I wanted cash and lost money in a mistake

Ordered on line but why on earth can I not collect until after 3pm on day of collection! ? I should be able to order and go collect, surely in this day and age. I could just turn up and buy in store so what's the difference? Shall not use again.

What an absolute joke.
My claim hasn't been looked at for 5 months, now they want loads more documents before they will continue, funny they only asked for these documents when I chased them!
I will get my money back from them, they are thieves!!!
Do not use them, you've been warned.

I used Asda fx at Basildon and was served by a lady named Edit. She was extremely helpful , explained in detail about my options regarding the travel money card . So pleased to get such lovely service

Will never use again. These outlets are owned by Travlex. I ordered online the rate was ok. When I went to collect the outlet was closed as I was traveling next day I called them they arrange for me to collect from airport outlet. This was far to much trouble for a bit of holiday cash go else were .

I purchased euros from the Burnley branch of Asda, the woman miss sold me the buy back which I never asked for, I returned to the shop and asked for a refund, after a long wait as she made phone calls, she eventually took my card details and told me that the money would be back in my account in two to three days. money was deposited back into my account but £100 short. I will have to make another trip to the shop now to sort this mess out. Will I get my money back?

Worse customer service ever.
They registered my travel card with my addres wrong. I was told to send an email and in 48 hours it would be updated.

8 days have passed now 7 emails sent, I called them 5 times and still the address is wrong therefore I cannot top up the card as if the address doesn't match it fails the transaction.

I do not recommend this card at all.

This is the fourth time I have attempted to use the service in Asda Fareham, as it is the only place within a few miles that sells foreign currency. 3 pre ordered and today randomly.
Each and every time there has been a note to say just popped out, be back at a certain time and this is not usually between 12 & 2. It is usually just after 3pm for pre ordered. Today, I randomly popped in at 12.20 and once again, there was a note to say that the person has popped out and will be back at 12.50. Surely if their website displays opening times, a member of staff should be there to serve customers or they should display opening hours open and not actually on lunch or gone out etc…it’s not cheap to keep having to drive backwards and forwards, 6 miles to be precise to not be able to get the money ordered or even randomly. Asda, this needs sorting out!