Aura-Star® Memorial Jewellery Reviews 207

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered this ring for my daughter for Christmas from our dog Milo that passed away at 12 years old. The ring was absolutely stunning. The box with a little light that made The ring show so beautiful... See more

Rated 5 out of 5 stars

I cannot express how stunning the earrings we ordered are and truly I have never seen such beautiful packaging in my life. We were blown away. The packaging doesn’t sound like a big deal but honestly... See more

Rated 5 out of 5 stars

Overwhelmed with Emotion when Today I came home to find my package had arrived. The package was beautifully gifted, then happy tears arrived when I opened up the box to see my stunning necklace wi... See more

Rated 5 out of 5 stars

Informed every stage of the way... Ashes received ..ashes sent back etc and all accurate information. Product itself is beautiful, perfect fit..better than I expected, considering I went with the chea... See more

Company details

  1. Jewelry Designer

Written by the company

When someone close to you passes away, it can be overwhelming. The right memorial jewellery can feel like a life raft at this difficult time, keeping your loved one’s memory close to your heart. Here at Aura-Star® Memorials, we’ve spent more than a decade helping families like yours find the perfect memorial for their loved ones. Whatever you need, we are here to help. In the industry for over a decade, we are a British, family-owned company based deep in the Hertfordshire countryside. Our philosophy is that everyone deserves a personal tribute. So, we are dedicated to creating unique and beautiful memorial jewellery of all kinds. Everything we do is to help families like yours find something that truly speaks to the relationship they shared with the person they lost. Our wide range includes memorial jewellery of all kinds. Whether you would like a ring to feel your loved one holding your hand, or a pendant to keep them close to your heart, we can help you. We seek out beauty and individuality in every piece, so you can trust us to help you find something truly fitting for your loved one.


Contact info

4.9

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The ring feels very cheap not what I…

The ring feels very cheap not what I was expecting at all

October 21, 2022
Aura-Star® Memorial  Jewellery logo

Reply from Aura-Star® Memorial Jewellery

We are very sorry to learn you were not happy with your ring. We will contact you to understand further as all our customers have have been very happy with their purchase. We always take on feedback and try and improve where necessary.

Rated 2 out of 5 stars

Very disappointed with the product …

The service & presentation was excellent and great care had been taken to be respectful however I was really disappointed with the product itself. I had ordered a beautiful, rich, deep Galaxy blue charm & what I received was a light turquoise/greeny blue charm. Nothing like the website picture I had fallen in love with. If I can find a way to add photos I will attach. So disappointed 😞

September 25, 2022
Aura-Star® Memorial  Jewellery logo

Reply from Aura-Star® Memorial Jewellery

As per our recent communication, we hope you are happy with the steps we are taking to resolve your query. We hope we can end with a satisfactory outcome.

Rated 5 out of 5 stars

Excellent service

Bhav and his team went above and beyond to get my jewellery too me in a matter of days so I would have my jewellery to take back with me overseas. Both pieces are beautiful

October 13, 2022
Rated 5 out of 5 stars

Thank you

Sending my grans ashes was hard 2 do but they reassured me they would be treated with dignity and respect.. my piece of jewelry is just what I had asked for

September 13, 2022
Rated 5 out of 5 stars

STUNNING!!!

I cannot express how stunning the earrings we ordered are and truly I have never seen such beautiful packaging in my life. We were blown away. The packaging doesn’t sound like a big deal but honestly it really makes a difference when it’s this incredible. Everything was amazing and my sister loves the earrings and we couldn’t be happier overall.

September 12, 2022
Rated 1 out of 5 stars

No way of contacting them

Web form did not work, email address I sent came back. Checked was spelt correctly and was, so maybe just glitch. Unable to find telephone number when I looked and contact page is now showing as error.

September 8, 2022
Unprompted review
Aura-Star® Memorial  Jewellery logo

Reply from Aura-Star® Memorial Jewellery

Dear Stephen, we are sorry that you have been unable to contact us. Whilst we will take a look at any online contact forms, we can assure you that our email address is fully funbctional and we also provide a telephone number for your convenience. We are not a 'dodgy' company and we are proud of our amazing 5* reviews from our very happy customers. If you would like any help, we will be happy to assist you. Our email address is info@keepsake-jewellery.com

Rated 5 out of 5 stars

Fast excellent service trusted

Fast excellent service trusted. I am so pleased with my ring containing the ashes of my husband who died very suddenly and far too young! The presentation was beautiful and opening the ring box was magical it was lit up making the ring sparkle and I felt instant comfort in having it I have used other companies before but this one is 100% the best I highly recommend 5*
Thank you

August 19, 2022
Rated 5 out of 5 stars

Absolutely love my ashes ring from…

Absolutely love my ashes ring from ashesurnjewellery! My lovely nana is with me always in my beautiful ring. The company was so quick to get it made and sent out. The easy to use packaging to send the ashes was great and i knew they’d be safe. Many thanks for creating a piece of jewellery i can treasure for ever!

July 21, 2022
Rated 5 out of 5 stars

Aura - Star Jewellery

The ashes jewellery has been nicely made with careful consideration and lovely presentation A welcome physical connection, as well as our memories of a much loved family dog.
Thank you for a first class service.

July 17, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look