On time - no delay in receiving consultation and with regular staff makes it a pleasure to attend. Warm welcome and perfect professional assessment and I am very happy, as always, with outcome. Thank... See more
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See what reviewers are saying
The service at the Shenfield Audika centre was excellent. I had my earwax removed 2 weeks ago, but as there was too much and some was too hard to remove I had to return for a second visit (at no extr... See more
Availed myself with the free hearing assessment! Ellen in the Brentwood office was very good explaining how and what she was doing. I will also add that the receptionist (can’t recall her name) was ve... See more
Amazing experience at Hidden Hearing, Shenfield. We were greeted warmly in reception, and an adjustment to our appointment was made with no issue. Could not have been nicer. Into the appointment and D... See more
4.9
Excellent
141 reviews
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Blocked ears…
I have been suffering with blocked ears for a while and following a recommendation from a friend I booked an appointment with Hidden Hearing. Debbie was very thorough and explained everything to me. The end result is what I hoped for and will be back for a check up in 6 months.
May 17, 2023
Unprompted review
Friendly and efficient
Friendly, efficient, professional service from Debbie. No hesitation in using Hidden Hearing again.
May 2, 2023
Unprompted review
Justine was excellent
Justine was excellent. Explained everything very clearly. Would recommend
March 2, 2023
Unprompted review
Thoroughly professional service from…
Thoroughly professional service from Patrick. Made to feel at ease and all of my questions were explained fully. Custom fitted and the offer to come back for any adjustments to the hearing aids. Recommend you visit, you will be welcomed by Eva who looks after you as soon as you arrive.
March 3, 2023
Unprompted review
I took my 100 year friend to HH in…
I took my 100 year friend to HH in Shenfield this week , she received excellent treatment from Debbi , who was kind,attentive and professional and made Evelyn feel special and cared for .21
February 21, 2023
Unprompted review
Shirley Poole
I saw Debbie and Matt today for ear wax removal. They were polite, informative and helpful at all times. I would certainly recommend them to friends and family.
January 26, 2023
Unprompted review
Excellent service
Excellent service, very understanding to my personal needs. I recommend this branch highly. The staff are very friendly.
January 19, 2023
Unprompted review
Very helpful and professional
Very clear on explaining and helpful while professional,
January 16, 2023
Excellent Service Throughout
Attended for my follow-up appointment and as always Patrick was very professional and thorough. He checked that the aids were working properly, made a few minor adjustments, answered all my questions and again showed me how to change the filters and domes. It is always a pleasure to see the team who always make you feel welcome. The receptionist Eva is always very helpful, nothing is too much trouble for her. I recommend Hidden Hearing very highly.
January 10, 2023
Unprompted review
Hidden Hearing Brentwood are a…
Hidden Hearing Brentwood are a fantastic team, very professional and Eva who booked the appointment was great - we had a home visit appointment for my Nan and Ellen was professional and patient, which was brilliant for her! Would definitely recommend!
January 4, 2023
Unprompted review
Wonderful experience at Brentwood
Wonderful experience at Brentwood. Sharon made the experience comfortable and the results have been amazing. Clean clinic and very friendly staff. Would recommend
November 16, 2022
Unprompted review
Good sounds Service and results received were…
Service and results received were excellent
Hearing has never been so good
November 1, 2022
Ear wax removal at Shenfield
The specialist Sharon Richards was excellent, I have been to a few places in the past but would definitely go back to hidden hearing.
October 18, 2022
Unprompted review
The attention to detail by the Staff at Shenfield
The attention to detail by the Specialist Mr Patrick O'Brien and the receptionist at the Shenfield Branch.
I have been visiting and purchasing Hearing aids for some years now. Today was one of my regular sixth monthly visits. Patrick has been looking after my needs since my first visit and has always suggested the aids that would best suit my hearing loss.
October 27, 2022
Unprompted review
delighted, Brentwood
I have been delighted with the staff at Brentwood branch, Essex, who have been consistently very helpful with support both in the original fitting and subsequent visits, particularly when I lost one of my Aids last year, and in ensuring regular de-waxing - again particular when one ear became infected recently. I am recommending their service when occasions occur.
September 13, 2022
Unprompted review
First class
Fantastic procedure today with Sharon Richards at Hidden Hearing, Shenfield, Essex. Thank you.
September 6, 2022
Unprompted review
Had micro suction today
Had micro suction today and was very pleased with the process from reception to the procedure by Sharon Richards. Everything was explained well. Would recommend.
July 18, 2022
Unprompted review
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Appalling bad service
I took a day off work (and as I am self employed lost a days earnings) to attend an appointment. After waiting I was told I could not have a hearing test as my wife was not with me. At no time during the booking process was I told it was mandatory to be accompanied, had they done so I would never have booked…. I had a budget of £8,000 for hearing aids, plus, no doubt, the ongoing maintenance and consumables. A complete waste of time and lost income for both them and me.
July 1, 2022
Unprompted review
Reply from Audika - Brentwood
Hello Mr Davidson,
Thank you for your review. We are very sorry to learn of your experience today. This is certainly not indicative of the level of service we are normally so proud to deliver.
We will get this investigated and where necessary, ensure additional training is provided. We are pleased that you have already spoken to our customer services team and we will be back in contact as soon as we have a resolution for you.
Kind regards,
Customer Services
01622 775191
contact@hiddenhearing.co.uk
The lady who did my assessment was very…
The lady who did my assessment was very helpful and friendly she advised me to contact my GP as she will contact him about my hearing problem. A few days later i received a copy of the letter she had sent to my GP i contacted my GP but he informed me that he had not yet received it but would contact me when he had read the letter. Thanks for your help.😊😊
June 29, 2022
Great service reasonable price
My husband just had an appointment with hidden hearing in Braintree Essex.
Wax removal is not something out GP offers and the cost varies dramatically. We found the staff very friendly and explained everything well and the price was reasonably too
June 14, 2022
Unprompted review
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