I was quite anxious about having this procedure done as I didn’t know what to expect, plus I’d been having a few problems with my ears, but Terri made me feel at ease. She talked through everything in... See more
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I was slightly apprehensive as I had never had my ear wax removed using suction and also had never been to Hidden Hearing before. As soon as I arrived I felt completely at ease. The lady who did the... See more
I had an excellent experience at the Chester Hidden Hearing clinic. Terri guided me through the process and explained everything clearly. The results were really amazing - my hearing felt like muffler... See more
We can't speak highly enough of Kia Kirk at the Chester branch of Hidden Hearing. From the outset, she was attentive, thorough and highly professional. We have visited three times for my partner's a... See more
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Exceptional service
Exceptional service, professional and caring attitude.
Possibly one of the best wax removal experience I have had…. Terri was so good at what she does!
Thank you
Ear Wax Removal
Excellent treatment from Terri in Chester. Very informative and knowledgable. Answered all my questions and put my mind at ease during ear wax removal! Highly recommended
Improving my hearing
This whole process was much easier than I’d anticipated. Daniel the specialist inspired real confidence and explained everything.
A very pleasant and efficient…
A very pleasant and efficient experience
The procedure was carried out in a professional way by Terri
Excellent service, I can hear again!
Today I had excellent service from Chloe at the Chester branch.
I needed ear wax removal as I had muffled hearing and pain. Chloe explained the procedure in detail and performed ear wax removal by suction in both ears. The results were incredible! Instant hearing, less pressure and reduced dizziness. The large amount removed from one ear was a huge shock. Chloe also explained how I could prevent this from happening in the future.I would highly recommend ear wax removal to anyone experiencing hearing problems due to wax build up.
Quick and effective treatment from Sean…
Quick and effective treatment from Sean at the Chester branch. I would highly recommend.
Always polite and professional in there…
Always polite and professional in there job ,a full check up and good advice given about build of wax,
fantastic place and service
I upgraded my hearing aids and Mr…
I upgraded my hearing aids and Mr Nicolson explained every to me and demonstrated the charging system. It was verry well done.
Well organised for Covid regulations
Well organised for Covid regulations. Friendly and informative staff.
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