Audika - Derby Reviews 

101
TrustScore 5 out of 5

4.8

Saint Peter's Street 111, DE1 2AD Derby, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I been having hearing test at Hidden Hearing for a few years after getting ear moulds for In Ear Monitors for Music Performance. Dee gave me a thorough test this year after my partner told me she tho... See more

Rated 5 out of 5 stars

Have to say how good Teresa at Hidden Hearing, Derby is. My Dad has been having problems with his ears lately. We’ve had several visits to Hidden Hearing during the process of solving the issues. T... See more

Rated 5 out of 5 stars

Upon arrival I was met by Teresa who welcomed me in and with a glowing smile offered tea/coffee for myself with biscuits. Whilst waiting in the reception she made me feel at ease and the whole exp... See more



Contact info

  • Saint Peter's Street 111, DE1 2AD, Derby, England, United Kingdom

  • 01332 867860

4.8

Excellent

TrustScore 5 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(101)

4,737 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and wonderful visit

5 stars all-round, I would highly recommend this audiology service to everyone who is considering a hearing test.

Very well-organised establishment, they did gave me a phone-call service to remind me of my appointment and patiently gave me directions on how to get there including the professional I am having the appointment with.

Highly professional and kind people, a special mention to the receptionist (who I didn't get the chance to ask her name for) and Dee, the audiologist who did a thorough assessment and explained the results very well.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Everything works

Everything works! Dee and Theresa at Gower St., Derby are most attentive and highly capable. Impressed!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly everything explained in…

Very friendly everything explained in detail and demonstrated....very good follow up and checks that everything is working and knowing what if required alterations and adjustments made ..

April 14, 2025
Unprompted review
Audika - Derby logo

Reply from Audika - Derby

Brilliant friendly service - exactly what we are aiming for. Thank you so much for taking the time to leave us a review to say that.

Of course, if we can do anything before the next consultation, please do let us know; we'd be happy to help.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Such a difference

Such a difference. My hearing is so much clearer. Dee is absolutely fabulous and very thorough. Lovely lady to whom nothing is a chore. Looking forward to the next meeting.
Thank you Dee 😊

April 14, 2025
Unprompted review
Audika - Derby logo

Reply from Audika - Derby

Ah brilliant! We are pleased Dee has made such a difference.

Let us know if you need anything from us before your next consultation; we'd be happy to help.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Deep and Tereaa are fantastic

Today went very well with Dee.
Was struggling to hear right side and she sorted me out. And happy One Plan covered the repairs and very person. Happy to see them next year.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fast repair of hearing aid

I had visited the shop two days previously for a routine appointment and on the way home discovered that one of my hearing aids was not working. The next day I telephoned and Theresa was very helpful in making me an appointment with Dee At this appointment Dee gave my aids a thorough clean and service and they have worked perfectly ever since. Many thanks

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and kind worker named Dee

Helpful and kind worker named Dee, has been of much assistance during my visits to the hearing tests, I would advise if you have any problems with hearing you go and check up with her!

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

The few small issues were clearly…

The few small issues were clearly explained . She was very patient and pleasant. Nothing was too much trouble. I have already Reccommended Hidden Hearing to my friends. Excellent service from Dee.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

All round excellence

Excellent staff in the Derby branch. Always friendly, welcoming and professional in what they do. My latest hearing assessment was very thorough, the results clearly explained and appropriate adjustments made to improve the performance of my hearing aids. Well done Dee! A special mention for Teresa too who provides great support for clients and colleagues.

August 19, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look