I been having hearing test at Hidden Hearing for a few years after getting ear moulds for In Ear Monitors for Music Performance. Dee gave me a thorough test this year after my partner told me she tho... See more
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Have to say how good Teresa at Hidden Hearing, Derby is. My Dad has been having problems with his ears lately. We’ve had several visits to Hidden Hearing during the process of solving the issues. T... See more
The friendliness and the professionalism of the staff.
Upon arrival I was met by Teresa who welcomed me in and with a glowing smile offered tea/coffee for myself with biscuits. Whilst waiting in the reception she made me feel at ease and the whole exp... See more
4.8
Excellent
101 reviews
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Excellent and friendly service
Excellent and friendly service. Jan Derby was superb .Thank you.
April 25, 2022
Unprompted review
What an excellent service
What an excellent service. My ear felt blocked, my hearing was impaired so I booked a hearing test. All staff were so professional including a very helpful receptionist called Teresa.
The audiologist referred me into Jan (Derby) for wax removal. Jan was excellent, reassuring and removed the wax. It didn't hurt and my hearing is now so much better. Would definitely recommend this service.
March 31, 2022
Unprompted review
Excellent Derby branch.
Excellent receptionist.An even better hearing specialist in Sage. Nice to talk to and willing to listen.
I’m really sorry that she is leaving the Derby branch.
March 24, 2022
I had a buid up of wax in my ear that…
I had a buid up of wax in my ear that was making my life a misery with tinnitus and a feeling of blocked sinuses , Had it removed pain free and a hearing test . The best money I have ever spent the discomfort and tinitus gone and my hearing back brilliant would recommend to anyone Jan at Derby was fantastic thanks so much
March 22, 2022
Unprompted review
I had an appointment for Ear wax…
I had an appointment for Ear wax removal at Hidden Hearing Derby, with Jan. She is Really kind and gentle and removed my ear wax.
Thanks Hidden Hearing for solving my ear wax problem😊
March 22, 2022
Unprompted review
The best money I have ever spent
The best money I have ever spent. I had been really struggling with blocked ears for almost two weeks, putting in olive oil and hoping the problem would go away. Finally I phoned Hidden Hearing, Derby and was given a same day appointment. The technician who dealt with me was excellent. She explained the procedure and alleviated my concerns. The procedure was painless and the result unbelievable. Thank you to Hidden Hearing Derby.
February 4, 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My hearing aids needed repair but cannot
My hearing aids needed repair and I am tole that the parts no longer exist so cant be repaired. I am now told that I have to pay for a new pair despite having one plan insurance cover.
November 18, 2021
Reply from Audika - Derby
Hi David,
Thank you for your review. I am sorry to hear about your hearing aids and that the parts required to fix your aids no longer exist.
I have forwarded this onto our Customer Service team to investigate the matter further, we will be in touch.
Kind regards,
David - Hidden Hearing
The person who I saw was very helpful
The person who I saw was very helpful. I believe her name was Amandeep Kaur (if I have spelt it wrong please give her my apologies)
She gave me a thorough ear test and asked if I had a smart phone to put the app on. I don't have a smart phone but my wife has so she put the app on hers.
I cannot praise he highly enough.
September 28, 2021
always very helpful and pleasant.
September 9, 2021
Always helpful and very understanding
Always helpful and very understanding. Everything is explained clearly
Appointments are very good and always on time.
Very pleasant members of Staff.
August 17, 2021
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