All staff were extremely friendly and professional. My first appointment was very thorough and identified my hearing issues. All options were discussed and explained well. Purchased hearing aids, co... See more
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Very good service, I’ve seen fareeha for the first time today. She’s been really informative and helpful. Answered all my questions and updated my hearing aids, they sound great.
I went into to check a battery on one earpiece which was losing power quickly. The battery was replaced and I was given a hearing test to check if a previous problem had affected my hearing( I’d retur... See more
Having seen lots of different people in the past I almost didn’t attend my check up as I haven’t worn hearing aids for several years as one stopped working and I was told it would cost quite a lot to... See more
4.8
Excellent
91 reviews
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Professional and thorough
I was really impressed with how thorough the whole process was. Clear instructions and context were given throughout and all my questions answered with great detail. Completely professional and I have no hesitation in both using them again and recommending to others.
March 26, 2025
Well done hidden hearing leicester
Very friendly staff offered a drink on arrival
Appointment went well
Checked inside my ears & hearing test then checking hearing aids etc
Happy & relaxed whilst there
The old lugs should get through another year
March 14, 2025
May use AI-assist with repliesRead more
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On my third set of hearing aids now…
On my third set of hearing aids now with Hidden Hearing, since 2012 when I purchased my first pair. The service has been excellent, I took Fareeha the Audiologists advice and upgraded to their latest top of the range aids, they are 100% better than my previous pair. The sound is now crystal clear. Hidden Hearing are the experts and I would not go anywhere else. First class service, I am a loyal customer of 13 years.
March 14, 2025
Unprompted review
Reply from Audika - Leicester
It really has been our privilege to support you with your hearing for the last 13 years.
Thank you for your customer loyalty in a world of competition; thank you also for taking the time to leave such a wonderful review.
We hope it is the excellent service, expert advice and the forever advancing, life-changing technology that means you keep choosing Hidden Hearing as your hearing care provider.
Naturally, if we can do anything further to support you, please just let us know.
Kind Regards,
Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Gave a good and well explained hearing…
Gave a good and well explained hearing test and examination. Gave detailed information on how the hearing aids work and how to use the hearing aids to get the best benefits from them. The staff were polite and professional.
February 28, 2025
I had a very thorough hearing test
I had a very thorough hearing test, the result of which was that I had lost some of my hearing but it only affected me in noisy situations. They then let me try a hearing aid and I was pleased to see that there was no hard sell. We agreed that I did not need an aid at the moment and I have arranged an appointment for a review in a year's time.
February 12, 2025
Excellent service and quality of…
Excellent service and quality of hearing aids. Myself and husband purchased intent 1 hearing aids from Fareeha in hidden hearing Leicester store. We were out in a busy setting and found we could hear much clearer than with our previous hearing aids from elsewhere. The quality has been really something different to what we have experienced previously.
February 12, 2025
Unprompted review
Very helpful and recommended to others…
Very helpful and recommended to others who want to have a hearing aid and test clean every were cup of tea as you arrived and biscuit 🍪 just a nice place to go to get hearing aids sorted and wax removed if needed can’t recommend enough 👍
February 8, 2025
I have been very well looked after
I have been very well looked after, everything explained to me in detail from the wearing to the cleaning to the app etc. 100% quality service by Fareeha and great hearing aids. Thank you
February 7, 2025
Unprompted review
A VERY SUCCESSFUL MEETING
Guininder Kaur was very efficient and professional. Tests were explained and questions answered. An appointment for one years time made with assurance that should any problems arise in the meantime I should contact Hidden Hearing office. Overall a very successful meeting.
February 4, 2025
I visited Hidden Hearing in Leicester…
I visited Hidden Hearing in Leicester for wax removal and hearing test, they were absolutely brilliant, very friendly and welcoming, after the test, which did show certain parts of my hearing were not up standard, they said that I did not require a hearing aid even though I tried one and thought it was great, I shall return next year.
January 24, 2025
Unprompted review
I purchased aids in 2022 and its been…
I purchased aids in 2022 and its been great, the test in Leicester store has been very thorough. The audiologist Fareeha was brilliant. My hearing aids sound very clear.
January 29, 2025
Unprompted review
What a wonderful lady
What a wonderful lady. Listen to what I had to say. Then did the tests that needed doing. Then set everything perfectly. I for one am absolutely pleased thank you so much.
January 21, 2025
Very satisfactory consultation.
It was a good consultation in a dedicated office environment. The audiologist appeared very knowledgeable and was very professional. Overall, the outcome was very satisfactory.
November 23, 2024
Seen on time
Seen on time. Professional care and informed throughout the consultation. All aspects covered. Could not fault the service given. Well done and thank you.
November 19, 2024
My wife has a pair of hearing aids she…
My wife has a pair of hearing aids she cannot now use is it possible to recondition these so I can use them They both oticon two years old
November 12, 2024
Reply from Audika - Leicester
Good morning,
Thank you for your enquiry, which has been passed to the Hearing Aid Dispenser in your area. A member of the team will contact you to discuss. However, if they are unable to make contact, please contact our customer services team on 0800 740 8796.
Kind regards
Customer Services - Hidden Hearing Ltd
I didn’t think that the new…
I didn’t think that the new representative was as good as the last one
November 1, 2024
Reply from Audika - Leicester
Hello,
Thank you for your honest review.
We'd really like to understand what has changed since your last visit so that we can learn from your most recent experience.
A member of our Customer Services team will reach out to you shortly. In the meantime, if you wish to speak to us direct, we are available on 01622 775191 or by email on contact@hiddenhearing.co.uk .
Kind Regards,
Customer Services
Hidden Hearing Ltd.
Emma was amazing!
I'm very happy with the ear wax removal. Emma was kind, patient and understanding as I have sensitive ears and I don't like anyone touching them. I would really recommend using this service if you need it.
October 16, 2024
Unprompted review
Professional /pleasant
The audiologist made it a very pleasant and professional visit 👍
September 12, 2024
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