Nick the audiologist is very friendly and was very thorough. Explained what I would experience in both ears during the test. Displayed results on a screen that clearly detailed them compared to the pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Couldn’t recommend Nick and the team more highly. From the minute I walked in to getting the hearing aids, it was an easy process, well explained, sensitively approached and has made an instant impact... See more
Smart, welcoming and pleasant offices. Actual various hearing tests were useful and give the user a real sense of hearing improvement But the teal measure was the suggested price of the aids whic... See more
Having had ear problems for many years ,another problems caused me problems. A visit to Wendy Green at the Loughton office soon cleared it. She is always polite and helpful. A credit to the company. T... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very thorough and professional
I was very impressed. Before having a hearing test they checked my ears to see if they needed cleaning which they did so that avoided an unnecessary hearing test. When I went for the wax removal session all very professional and had the results explained very well. Finally this was all very competitively priced.
Great support and helpful as always!
Professional
Friendly, efficient, professional service.
My second visit, helpful staff and very pleased with the outcome.
Calm relaxed atmosphere with no pushy…
Calm relaxed atmosphere with no pushy sales and every advice
A massive thank you to Wendy Green
A massive thank you to Wendy Green, who this afternoon carefully and skilfully undertook an ear irrigation using micro suction techniques on both ears. The procedure was very well explained and the event painless throughout the procedure.
Additionally, on completion, Wendy carried out a basic hearing test, which highlighted frequency differences and indeed how this could be further improved.
In my opinion, this visit was a very good value for money plus an opportunity of seeing a professionally run business. So thank you again Wendy 👏 DH.
Hidden Hearing Loughton
Hidden Hearing Loughton
Sue is very professional, explained everything, offered solutions, a very
Personable experience I would highly recommend using this company!
My father now 100 years of age has been…
My father now 100 years of age has been using The Loughton Essex Branch for about 4+ years now...
He has consistently received Professional kind and efficient service to all his hearing concernes.
I saw Wendy Green and she was extremely…
I saw Wendy Green and she was extremely helpful and professional and made me feel 100% better.
Friendly staff and ear test quick and…
Friendly staff and ear test quick and easy. Always helpful when I go there to have the ends changed as I shake too much to do it myself.
Nick was very professional and made me…
Nick was very professional and made me feel calm.
This is definitely a process everyone should do if you have any concern about hearing.
Thank going Nick and his team.
Had annual hearing appointment and came…
Had annual hearing appointment and came away with a new pair of aids to replace a previous pair which were 7 years old. New aids have much more clarity and I can hear so much better. My previous aids have lasted well and done a good job for 7 years.
Absolutely brilliant experience
Absolutely brilliant experience from reception pre visit to Nick who ran the hearing test. I wouldn’t hesitate in recommending Hidden Hearing and will definitely be returning for regular check ups
They give a very professional service.
They give a very professional service.
Also they do wax removal,I had mine done today by Wendy,she is very efficient.
I am also very happy with my hearing aids
Highly recommended
I’ve now visited Hidden Hearing in Loughton twice and seen Wendy both times. She’s brilliant — so reassuring and really takes the time to guide you through everything step by step. I wouldn’t hesitate to recommend her.
Great service
I was warmly greeted by the receptionist and attended to promptly by the clinician. She explained the process to me and did a very good job with my ear wax removal.
The service was first class
The service was first class. I walked in off the street and had my very blocked ear unblocked. Thanks you.
Wendy is wonderful.
I messed up the booking on line at the Loughton branch, and both Sue and Wendy were very accommodating and corrected it straight away. I have had my ears unblocked dozens of times before by GP’s and Ear specialists all over the world and Wendy is by far the most thorough and effective. Thank you to all involved at Hidden Hearing Loughton.
I have always had good service from
I have always had good service from Hidden Hearing - Loughton Branch and would not expect any different in years to come. The Receptionist on arrival was polite and the Audiologist was very supportive with my hearing check and hearing aid check and had time to answer any questions that I had.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





