Automotive Addiction Reviews 

332
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional staff members, highlighting their helpful, professional, and deeply knowledgeable approach during every single interaction. Consumers also emphasize the outstanding quality of the vehicles, noting that the preparation and meticulous attention to detail given to every car are truly second to none. Some reviewers were particularly happy with the exceptionally smooth trade-in processes and the dedicated aftercare support they received. People frequently noted that ongoing communication throughout the entire journey was completely transparent and friendly, keeping buyers fully informed, reassured, and confident from start to finish.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional approach, deep automotive knowledge, and... See more

Service

Clients share positive opinions on service, highlighting an exceptionally smooth, straightforward, and... See more

Product

Reviewers mention positive feedback about product quality, noting that vehicles arrive in immaculate... See more

Quality

People report positive experiences with quality, highlighting the immaculate and pristine condition of the... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, from purchase all the way through to top notch aftercare. You can tell the guys (the whole staff) really do care and are proud of their vehicles and the service they provide. They... See more

Rated 5 out of 5 stars

After lots of research I decided on these guys to do a full paint correction, ceramic coat and wheel refurbishment on my porsche boxster 718s and boy was it the right decision. Their attention to deta... See more

Rated 5 out of 5 stars

Recently purchased an M3 comp Xdrive from automotive addiction. Dhyllan, Louis, and the team couldn’t have been more helpful. They answered all my queries and the car was in perfect condition, even be... See more

Rated 5 out of 5 stars

Trading in my car for a Nogaro RS6 was an absolutely superb experience from start to finish. The whole team was stand-out, genuinely passionate, knowledgeable, and a pleasure to deal with.... See more


Company details

  1. Car Dealer
  2. Auto Broker
  3. Auto Parts Store
  4. Car Accessories Store
  5. Car Wash
  6. Tuning Automobile

Written by the company

We are a Team of Established Highly-Skilled Professional Vehicle Detailers who have transferred our Wealth of Knowledge & Skills into Performance Car Sales. We are Genuine Perfectionists & Petrolheads with a great amount of Pride in each vehicle we Prepare & Supply to Like-Minded Individuals after our Methodical; but Strenuous Process. We are a CarPro CQuartz Approved Professional Detail Centre; being recognised as Top-Tier in our Profession by one of the Leading Manufactures in the world in Ceramic Paint Protection. We can offer their Professional Only range which comes with a Warranty from the Manufacture & Ourselves. We are the only Motor Dealer we know of in our sector offering this Elite Level of Detailing Prior to Sale. WE are the Detailers; we do not outsource.


Contact info

5.0

Excellent

TrustScore 5 out of 5

332 reviews

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5.0

All reviews

(332)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Honestly the best car buying experience…

Honestly the best car buying experience I’ve ever had. Dhyllan and the lads that work for him really are a credit to his business and what he’s building. If you had any doubt about using automotive addiction don’t! They are amazing.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

RS3 8Y

This was, without question, the best car-buying experience I've ever had. Right from the first contact, Dhyllan and his team were exceptional. Their expertise and attention to detail are truly unmatched, and the car was presented in pristine condition. The level of service went well beyond anything I could have expected—honestly, they make traditional dealerships feel like a lesser option. If you're looking for a new car, I can't recommend them highly enough!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

The best experience

The best experience.
After moving from RS3 8P to purchasing an RS3 8V from Automotive addiction, it was a no brainer to go back again for my next vehicle. After arranging a viewing and test drive the deal was done. It’s all the bits that go on in the background that makes these stand out. What other dealer sets up a group chat on WhatsApp to constantly update you about the stages of the preparation, pictures/ videos and updates. Approachable and very down to earth which is why it’s a car enthusiast dream to visit. Thanks chaps, I now own my dream car.

October 12, 2024
Unprompted review
Rated 4 out of 5 stars

BMW M2 CS

Friendly great guys very helpful made everything easy car is fantastic dream drive home. Thank you all will be back.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

There are few words to describe how awesome…

There are few words to describe how awesome these guys are.

After a negative experience with a different dealership, I came to them as a newbie to the world of performance cars and RS3s. After speaking with Dhyllan on the phone for nearly an hour one evening, I was put at ease immediately with his honesty, helpfulness and unrivalled knowledge of RS3s. He talked me through every inch of the car I was interested in and took the time to educate me, and asked me to come to him for advice even if I didn't buy a car from them.

When I decided to go ahead, Dhyllan, Louis and the team could not have been more helpful and attentive. They sorted my private plate to be on the car ready for collection (free of charge), and they made the collection day a special event and went above and beyond to make it memorable. Everything was smooth and painless, and they picked me up from the train station on collection day (in an RS3). They did a nice reveal of the car with the marketing team, who took some epic photos of the collection moment.

The detailing and preparation process the cars go through is mind-blowing. On collection day, I was given a tour of the detailing area and watched some of the team PPF-ing a car for a customer. The attention-to-detail and care they take doing this is amazing. Even though they are used, all of the cars looked better than I would expect them to coming new from the factory.

Louis spent hours with me on the day talking me through every aspect and feature of the car. He did a great job of explaining everything to a complete beginner and I came away much more educated than when I entered.

Their after-sales support has been amazing too, replying to any question I have promptly and efficiently.

Ultimately, nothing is too much much trouble for the team at Automotive Addiction and, in an industry with an unfortunately high frequency of dishonest individuals, these guys stand way out from the crowd as being trustworthy and having integrity.

They now very much have a customer for life and I would implore anyone to use them!

Thank you to Dhyllan, Louis and all of the team at Automotive Addiction! I love the car and I look forward to dealing with you again in the future!

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

I recently picked up a car from the…

I recently picked up a car from the dealership, and I have to say, my experience was fantastic, largely thanks to Dhyllan. From the moment I walked in, he greeted me with a warm smile and was incredibly helpful throughout the entire process. He took the time to understand what I was looking for and provided me with several great options that matched my needs.

Dhyllan was knowledgeable about the vehicles and answered all my questions with patience and clarity, making sure I felt confident in my choice. The paperwork process was smooth, and he made it easy to understand all the details. Overall, I couldn't have asked for a better experience. If you're looking for someone who truly cares about their customers, Dhyllan is the person to see :) love bro asif luton

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great honest company

Can’t thank Dhyllan and his team for their help and fantastic service. Having been recently widowed, I had a stage two tuned Audi RS3 in the garage. My husband’s pride and joy. No dealer wanted the car or would give me a fair price.
Found Automotive Addiction on line and they’ve been great. Offered me fair price and collected and paid for the car exactly as they said they would. No tyre kicking or trying to renegotiate the price. An honest car dealer - a rare find these days!
I know my husband’s car will go to someone who will cherish it as much as he did. Can’t recommend Automotive Addiction and Dyhllan highly enough. Thank you.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Just. Fantastic. 10/10

I have been following Automotive Addiction for many years on social media so I know their work, what they do and the detail they go to when cleaning and preparing their cars, although that is only a small part of what you see and experience.

I was in the market for a particular car and had been looking for a while for the right one to come up.

I saw a story on Automotive Addiction's Instagram page of a car going through the washing process and immediately messaged them but unfortunately it was already sold!

I filled out the stock form on their website and Dhyllan messaged me soon after asking some information regarding specification / budget etc.

A week or two later, another car popped up on their story, and I messaged Dhyllan immediately asking to view it! He was away working but got back to me in less than 10 minutes still.

I had arranged a viewing the next day (bearing in mind they only got it 24 hours prior from a previous customer) and dealt with Louis who was absolutely excellent from start to finish.

I viewed the car, all questions were answered clearly and was put under no pressure at all. I had a great chat with Louis and he was extremely relaxed and I went away to have a little think about the car and the options etc I would like (PPF / Coating) as I am really picky! The specification I wanted was virtually impossible to get, but this car in particular was stunning.

I agreed to buy the car, and we arranged for some extras to be put on. I was kept informed and updated throughout the entire process and they have done everything they said they would and more.

I collected the car on a Saturday and it was perfect.

I can't thank the entire team who have worked to make this car perfect enough. Dhyllan, Louis and the entire team take great pride in looking after their customers and going above and beyond what you expect.

I would not hesitate to deal with Automotive Addiction again for anything car related, and I certainly would not hesitate to recommend them!

Thank you to the entire team at Automotive Addiction!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Automotive Addiction

At Automotive Addiction the whole process from start to finish is second to none. After missing out on the first RS3 I looked at due to insurance cost, the service and knowledge I received from Lewis I just knew I would be back.

Five months later I reached out to see what they had in stock and a white RS3 caught my eye straight away. A quick phone call with Dhyllan to talk about the car, the next step was seeing it and then purchasing it. The whole process was smooth and the whole team kept me up to date with the car. I couldn’t believe for a 32k mile car it looked more than immaculate. I will definitely be coming back. Thanks again to Dhyllan and Lewis and the whole team at Automotive Addiction.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Automotive…

Would highly recommend Automotive Addiction to anyone. I bought my Golf R from them for my 21st birthday, and the whole process from first seeing the car to driving away was amazing. To say the team go the extra mile would be an understatement! Over the moon with the car and will definitely be going back to them in years to come

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

true to their name, once tried, you will become addicted!

I am a long standing customer of Automotive Addiction, in total I have purchased 7 cars to date, both for myself and other members of my family.

Once you receive a vehicle from these guys it blows all other dealers out of the water.
I challenge any other premium used car dealer to match the service and presentation of their stock, your not just buying from a trusted dealer, your purchasing from a perfectionist car detailing company as well!
In many cases vehicles that are several years old will look in better condition than the brand new equivalent, and i have received many compliments from people who think Iv brought brand new and just have a private plate on.

The go-to for Audi RS and performance cars, true to their name, once tried, you will become addicted!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Automotive addiction

I recently visited automotive addiction in telford and I was thoroughly impressed with their exceptional customer service. The staff were knowledgeable, friendly, and went above and beyond to assist me in finding the perfect car. The center had a wide range of vehicles to choose from, catering to various preferences and budgets. Overall, my experience at automotive addiction was fantastic, and I would highly recommend it to anyone in search of a top level, reliable and customer-oriented car buying experience. You’ll be buying a used car in better condition than it comes out the factory! The lads will send you constant updates of the process the car goes through before you collect. Also if your into modifying cars you can ask the lads to do any bits you want doing before collection also which was a massive bonus for me!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company with outstanding…

Fantastic company with outstanding customer service.
I don’t usually write reviews but due to the high standard of service and fantastic car I had to. Staff polite and go above and beyond a higher standard to any company I’ve dealt with before. I’m so happy with my GT4 and highly recommend to anyone.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a booted Audi RS3…

I recently purchased a booted Audi RS3 from
Automotive Addiction.

The attention to detail of the preparation of the
car was extraordinarily good.
The car is not a standard colour which I particularly
like,to the extent that I have ordered a larger vehicle
which should arrive in about 6 months time in
that colour.

My car is covered with a PPF film-this is a process
which is not an easy apply-see horror stories on
U-Tube.
Mine is perfect.

My calls have always been returned my requirements
have been met.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Next level of customer care

Honestly the best car buying experience we have had to date. Main dealers could really learn a thing or two from all the crew at Automotive addiction.
From our first visit to collection day. We were kept so well informed of every detail, even after the car was collected. The following week a text to see if we are happy with everything. Truly next level customer care.
We would have no fear in recommending Automotive Addition to any fastidious person as there would only be one outcome. A very happy customer.

June 29, 2024
Unprompted review

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