autovia.it - Bari Aeroporto Reviews 

Stay away!! We rented Autovia on Bari Airport, and was met with so many extra charges, including security deposit of 326€ which is non- refundable and plus, the workers were super rude and actually, directly offending us and convincing us that we are guilty for not analysing more, but the truth is we will actually complain to Booking and RyanAir since the biggest concern is that we rented the car through their entrusted channels and suggestions( with good ratings..) and none of the extra charges are stated.
The deposit of 500€, we still don’t know if it will be returned although the guy said we returned the car better than we took it - since we cleaned it, which they didn’t do before us.

Will start with the car- was perfect in every way. Staff were very helpful and friendly. The time was precious for pick up . The staff was very quick with the checking when we left the car at the airport. Definitely will choose the same company next time . Thank you!

Really awful experience. We queued for 3 hours at the check-in desk (3 hours!!). When we finally got to the desk - tired and stressed - everything was a problem. My credit card was denied (I am not clear why) and we had significant charges applied, which we assumed to be a deposit but which has still not been refunded. Once we got to the car we found it high-mileage and tatty. The material in the footwell was so worn that the metal was exposed! AVOID!!

We arrived earlier than expected, but the team was incredibly accommodating and made sure we were well looked after right away. The car was clean, comfortable, and clearly well-maintained. I recommend this service for anyone !

Very friendly, professional and patient pick-up service by young multi-lingual gentleman directly at car pick up Bari airport.

Total scam, they wanted us to present a physical credit card in the name of the person booking the car, to charge it for safety costs and if not- we had to pay 60€ per day on advance and they would not return them! Please be informed before you book! They will try to find their way to get your money

We had a beautiful holliday also because we had a car from you, so we could walk between the nice places of Puglia.

Waiting time to collect the car was over one hour. Dropping off seemed to go smoothly until I was charged few months after for petrol, when I had actually refilled before dropping off. No explanation, just an email with an invoice at an exorbitant cost per few km missing and no one to respond to my enquiries and email to clarify after.

We have booked and paid a car online - under my name and my father has paid for it with his credit card, since I don't have one. All good. Went to the counter at Bari Airport - I have a valid european driver's license, reservation and booking done under my name, but my father's credit card : answer was NO! They couldn't proceed since they needed a credit card under my name. Of course, asked for the refund and the answer was: you have to call and do online.
From there we went to Hertz and we booked it normally and in 10 minutes we had the car with no problems. AVOID LOCAL companies.

MY REPLY TO THE BELOW (14/09/25):
Thank you for your reply. While I acknowledge that your terms and conditions state the driver must provide a credit card in their own name, I believe the issue here lies in your online booking system.

When making the reservation, the system accepted a booking under my name while allowing payment to be processed with my father’s credit card. If your policy strictly requires the credit card holder to be the driver, then your system should have either blocked the booking at the payment stage or, at the very least, displayed a clear warning message. By allowing the transaction to go through, your platform created a misleading impression that the arrangement was valid.

This is not simply a matter of “terms and conditions” — it is about ensuring that your system enforces them properly, so that customers are not put in this frustrating situation at the rental counter. From a customer’s perspective, this feels less like a fair application of policy and more like a lack of transparency in your process.

As a result, I was left with no other option but to rent from your competitor at the last minute. Their flexibility and good customer service solved my problem in 10 minutes, even though it cost me nearly twice as much.

I hope you take this feedback seriously and improve your booking system to align with your own stated policies. That way, future customers won’t experience the same unnecessary inconvenience.

I therefore respectfully request a full refund of the amount paid, since the issue arose not from my actions, but from the fact that your booking system allowed a reservation and payment that could never have been honored under your own policy.

I trust you will resolve this matter fairly and promptly.

Good car in good price.

The first car had a problem to change oil engine, but we went to Bari and change tha car. The Autovia changed the car immediately and all was ok

Everything was as expected as always. They remain my top choice in Italy!

While the general experience was good, with courteous staff at check-in and check-out, the car was handed over with a missing antenna and some scuffs (which were highlighted on the checklist). That was all fine. However, there were also water stains on the back seats, which were not mentioned on the checklist (photos were taken for reference).

Upon returning the car, I spoke with the clerk and confirmed that everything was fine. Few days later, I noticed a charge of approximately 30 euros on my card. When I inquired with customer service about the charge, they informed me that it was for an extra cleaning of the car’s interior.

I explained that the car had been given to me in that condition and provided photographic evidence to support my claim, but I received no reply. Over the past month, I’ve sent three more emails, with no response.

It’s disappointing to be charged without any prior communication, email, or invoice. Even more disappointing is the lack of replies after providing evidence. The customer service has been appalling

The receptionist was very kind. The car I received was very good. The return was very quick. Everything was very good.

I booked via booking.com a car for 12 days for Bari Airport with Autovia / Ecovia. We should pay 249 Euros + 89 Euro for a booking.com insurance.

At the counter of Autovia / Ecovia they charged us additional 489 Euro because we were using a debit credit card. For explanation: 83% of all cards in Germany (and similar in other countries in Europe) are debit credit cards. We were aware that we need a credit card. But 200% on Top is not a fair thing to do (usury).

Autovia / Ecovia take that fact to charge over proportional additional costs / usury. We witnessed at least 15 others on top charges for the same reason while we were waiting 2.5 hours in line.

On Top we experienced:
- Lies
- Hidden Fees (249 Euros planned + 489 Euros Fees on TOP)
- waiting time of more than 2.5 hours
- Service Team from Autovia / Ecovia rude and aggressive
- Bad support from booking.com service members - they tried but couldn't find a fair solution

I will never book via booking.com rental cars again.
I'll never book via Autovia / Ecovia.

Car was in immaculate condition. I even received a larger that the one I had booked. Super fast procedures and polte personnel. Would rent again from Ecovia without hesitations.

When I picked up the car I had to wait for one hour since the car was booked at the later time and even though the car was ready, the otherwise nice staff, could not give out the car without having to charge an extra day - even though I 10 days later would return it much earlier in the day.

The company has maintained a reservation on my credit card for now 3 weeks after having returned the car.

One star for a nice staff - zero stars for the company

Service was excellent . Our car was a fiat hybrid and very cost efficient for the miles we did . I would definitely recommend

We rented a car at Bari Airport. The waiting pick up time was about 15 min. We got a brand new BYD Seal instead of smaller car we booked. The car was very clean and in good condition. Special thanks to Francesco who managecars at the parking lot. He acted very professional with a bit of italian charme. We also had Francesco for car return. After he inspected the car we received the report via email. The whole experience was very pleasant. Can recommend this Autovia station.

Quick turnaround at check in very efficient.