autovia.it - Bari Aeroporto Reviews 

Amazing experience. Great car at great price

I am very satisfied with the service. The vehicle was beyond my expectations. Everything was fine. I was encouraged to take photos of the car upon delivery, which speaks very well of you. I booked through the airline but felt like a direct customer. That's the point!

All was good. The two ladies when we returned the car on 01.12.2024, ones named Carla and of second I forgot the name was very pleasant and kind. :-)

Hello AutoVia Bari crew and especially Marianna and Rosanna,

We would like to thank you very much for your help with returning the car that we unfortunately had to leave behind with damage.
We were helped very professionally, treated very friendly and calmly filled in all the forms.
Everything was dealt with quickly so that we could board on time, no stress.
Thanks again and we hope that everything will be resolved well via the insurance.

Greetings Mieke and Evert Hoiting

We picked up a car at Bari airport, the pickup area was close to the airport and easy to find. At pickup it was poorly lit and the documentation provided only showed two marks on the car. But in reality there were several marks/scratched/dents on the car. I addressed this with the rep and she was very dismissive of my concerns. Her response was for me to record/take pictures of the damage. The onus should not be on the customer to document the damage to the car. This should be done by the car hire company and documented on the documentation. Thankfully, my daughter took recordings of the condition of the car in great detail. as on returning the car the rep questioned two pieces of damage (that had been on the car at pickup). Had we not had the videos we would have no doubt been held responsible for this damage. This type of behavior by the hire car company adds to the mistrust in car hire companies and is a devious behavior.
I felt autovia was trying to extract money from me in a dishonest manner.
Also when returning the car we felt pressurized to rush the process and felt intimated by the presence of four other staff members standing in close proximity to the rep.

The reason they are cheaper than the others is that they scam you later and charge for alleged damage which is something that they can rub out and was not even us. Email them to dispute the claim but they ignore that and just take money. Will never ever use them again.

I had a horrible experience with this company. They have very weird rules and very unhelpful staff. I would highly recommend staying away from them.

got a brand new car - compact SUV - absolutely dream to drive. Smooth check in / out - not trying to scam you like other rental providors. All together highly recommended.

Awful. Awful. Awful. Got scammed for an additional £581 over and above my car rental charge by their agent at Bari Airport. Made my booking with Booking.con and added extra waiver insurance only to be told that it wasn't valid. Thought I was putting a deposit down only to be charged £581 for something I still have no idea what it was. They do not reply to emails, Booking.com say it's nothing to do with them even though they are who I booked the car from. Avoid these companies and go to reputable car rental companies direct.

Eco via simply refused the rental car, cancelled the deal and offered a new deal more than three times the price. Refused further assistance and let us down! Stay away from this company. Fraud.

Everything was clean, professional and fast!
Best experience so far for rented car.
Great job, i will choose your services in the future!
Greetings from Romania!

The car provided was clean and looking good. No problem with picking it up and returning it back.

Quick and easy rental and very simple return. Great experience!

What a terrible company. First, in any place durante the booking of the car told that was absolutely mandatory a CREDIT card to pay the deposit. After that, it was the first time in the whole world where a Revolut card is not accepted to do the deposit. Absolute disgrace, made me lose half of my booking money and pay 6x more for other car in other country. Never again!

We didn't got the car we booked, that was the only default in our deal with Autovia.
Otherwise there was a good communication at the beginning and at the end.
I would recommend.

Horrible experience. My husband booked a reservation through Expedia. When he got there he realized his license had just expired. The agent wouldn’t transfer the reservation to me. So we booked a new reservation with Autovia for twice the price. The agent said she couldn’t cancel our existing reservation. We figured it’d be fine to cancel our existing reservation with customer service because why would we have to pay for the same reservation twice? But no Autovia wouldnt cancel it. So we paid twice for the same service. Will never use Autovia again and will tell my friends to avoid it.

The lady at the desk had excellent customer service. She had a smile on her face the whole time and exchanged jokes despite the very long queues in front of her.

We were upgraded (for free) to a larger, more modern and more comfortable car. However, this proved slightly inconvenient due to the narrow streets we sometimes drove through - nothing the company could’ve done about this though.

However, the desk was significantly understaffed considering we waited 50 minutes to be served with the queue starting to snake through the terminal. Moreover, the location of the desk is outdated on rentalcars.com so we briefly exited the terminal unnecessarily.

The company’s branding is a bit confusing so it was hard to spot the logo (ecovia / autovia).

Fast process at the airport, quality of the car, cleanliness of the car, friendliness of staff.

Customer service was great and car was new. There was no wait at pickup or drop off. Couldn’t be happier with the entire experience!