I recently rented a car from Autovia and had a very disappointing experience. Although I had reserved and paid for a Volkswagen T‑ROC, I was given a BYD ATTO 2, which is a clearly inferior c... See more
Company replied
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See what reviewers are saying
We were supposed to pick up a 100% prepaid car from Europe car but as we arrived one hour later, they cancelled our car without compensation. And didn’t even help with a new booking. We went to the ne... See more
Company replied
I had a fantastic experience with Autovia. The entire process was incredibly smooth and easy from start to finish. Everything was well organized, quick, and stress-free. A special thank you to the g... See more
Company replied
Rented a VW Polo from Bergamo airport in March 2023. Antonio was super helpful and efficient , we landed at 09:30 and were driving away at 10AM. The car itself was very new, in great condition an... See more
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Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Aeroporto, 13, 24050, Orio al Serio, Bergamo, Italy
- +39 035312940
Auto e furgoni
4.4
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
Excellent experience, friendly staff. Everything was detailed in a clean way. Easy and fast car pick-up/return. Definitely recommended.
February 24, 2026
Reply from autovia.it - Bergamo Aeroporto
Dear customer, we appreciate your positive comments and your confidence in our service.
The Autovia Team
The staff at Bergamo Airport was very…
The staff at Bergamo Airport was very helpful, all with competitive prices. It was quick and convenient!
February 2, 2026
Reply from autovia.it - Bergamo Aeroporto
Dear customer, thank you for your kind words and for taking the time to leave a 5-star review.
The Autovia Team
I had a fantastic experience with…
I had a fantastic experience with Autovia. The entire process was incredibly smooth and easy from start to finish. Everything was well organized, quick, and stress-free.
A special thank you to the gentleman at the reception desk—he was extremely kind, helpful, and professional. He took the time to explain everything clearly and made me feel very welcome. Customer service like this truly makes a difference.
I highly recommend this company and would absolutely rent from them again.
January 24, 2026
Reply from autovia.it - Bergamo Aeroporto
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Great fast service
January 1, 2026
Reply from autovia.it - Bergamo Aeroporto
We’re delighted that you were satisfied with our service. Thank you for your review.
The Autovia Team
At Bergamo
At Bergamo, it took us more than 1h30 to get the car (administrative stuff, then having to take shuttle to P3, finally nobody at the desk to give the key)
December 28, 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
we are truly sorry for the long waiting time you experienced during the car pick-up process and we fully understand the inconvenience this may have caused. Our team is constantly working to streamline administrative procedures and improve coordination during shuttle transfers and vehicle handover.
Your feedback is very valuable to us and will be shared internally to help prevent similar situations in the future. Thank you for taking the time to let us know about your experience.
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Thank you for your 5-star review!
We’re happy to hear that your experience with Autovia was positive.
We look forward to welcoming you again!
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
thank you for your review! We’re glad that our service met your needs and that you appreciated the payment option.
We look forward to assisting you again!
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
thank you so much for your 5-star review! We’re delighted to know that you had a great experience with Autovia.
Your satisfaction is our greatest reward and the best motivation for our team to keep providing excellent service every day.
We look forward to welcoming you again soon for another positive rental experience!
The Autovia Team
AVOID AUTOVIA AT ALL COST
AVOID AUTOVIA AT ALL COST! Worst car rental ever. Very unfriendly staff, old cars & at return the guy didn't even try to disguise he was scamming us by claiming damage to the windscreen; he walked straight to a so called damage, impossible to see, and just happened to handily have a bottle of window wash fluid at hand, which of course didn't help. Now they want € 842,- for a new windscreen, at utter scam. Be warned! They have 2 review sections on trustpilot, so be sure you check both. The 4 star here is quite different from the 1.3 star on the other page; all consistent with their scam policies.
October 5, 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
we are truly sorry to read about your experience and understand how upsetting this situation must have been. Please rest assured that Autovia follows strict and fully documented damage inspection procedures, including photographic reports completed both at vehicle return and before the next rental, to ensure transparency and fairness for all parties.
Any charge related to vehicle damage is made only after a verified technical assessment, never arbitrarily. We sincerely apologize if our staff’s communication appeared impolite or raised doubts — our aim is always to handle every inspection with professionalism and respect.
Your feedback, even when critical, is invaluable to us and helps improve the quality and reliability of our service.
Kind regards,
The Autovia Team
Friendly and correct at the desk at the…
Friendly and correct at the desk at the airport. Friendly at the pick-up. Car was ok.
Negative: no place to park the car when I brought it back. No one in the office at the parking when returning the car.
September 12, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
thank you for your positive feedback! We’re glad to hear you appreciated both the efficiency of our service and the quality of the car. Next time, we’ll do our best to earn that fifth star!
Best regards,
The Autovia Team
Everything was great
September 11, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
not correct company!
not correct company!! takes your deposits for damage you didn't do! Do not use this company if you are a foreigner! I am currently writing a complaint to the European Consumer Center with photo proof! I will upload the whole case here soon!
September 12, 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
we are sorry to read your words. We kindly ask you to share all details with us at customercare@autovia.it, together with your documentation, so that we can investigate further and provide you with a clear answer.
Best regards,
Autovia Team
The lady at your desk is really…
The lady at your desk is really fantastic and always very helpfull. second experience with you/her in 6 months and always great !
September 9, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Everything was very very good!
Everything was very very good!
The car, the staff & the price 🤩
Definitely again next time❣️
September 4, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Very helpful personnel at Bergamo and excellent service …
Very helpful personnel at Bergamo airport .
August 15, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Smooth and easy process
Picking up the car at the airport went smooth and easy. The car was new and clean. The drop off, was as easy and smooth as the pick up.
July 20, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Friendly service
Friendly service. No try to to sell an other insurance. Everything ok with the car. Easy car return. Only thing: Had a little trouble to find the counter in the terminal hall. Could get a better description.
July 8, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Great service
The staff were very helpful and friendly. The vehicle was in excellent condition and clean.
July 11, 2025
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
We got top notch customer support from…
We got top notch customer support from Autovia's employee, Nicoletta, at Bergamo Airport
Although I did expect some "turbulences" in the process of getting our car (due to the other recent reviews), Nicoletta made her job at the highest standards, making us comfortable in the entire process, without insisting to get additional services from them (since we clearly said we do not want anything else I already booked).
July 4, 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Bergamo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
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