We had a wonderful experience with Autovia Rent a Car, especially thanks to Ada. She was incredibly kind, patient, and helpful from the very beginning. It was our first time renting a car and we we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Watch out for this company. Insurance scam. Credit Cards in Netherlands only have initials on them. This is not adequate for Autovia in Italy. Your full name must be on credit card. Meaning your name... See more
Company replied
We rented a car at Autovia Catania end of October. At the return desk customer service suddenly mentioned that there was a problem with the key hole of the car. As we were completely surprised the emp... See more
Company replied
Unless we had problems with the travelagency because of changing the date of renting, your company was helpful. The lady at the desk was very friendly, patient, gives good advise and was helpfull t... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via San Giuseppe la Rena, 4, 95100, Catania, Catania, Italy
- +39 095 340925
Auto e furgoni
4.3
Excellent
883 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Unless we had problems with the travelagency because of changing the date of renting, your company was helpful.
The lady at the desk was very friendly, patient, gives good advise and was helpfull to find a good solution for us.
And we were happy.
We will surely recomment Autovia to other people
March 28, 2026
Reply from autovia.it - Catania Aeroporto
Dear customer, thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
We had a wonderful experience Autovia/Ada
We had a wonderful experience with Autovia Rent a Car, especially thanks to Ada. She was incredibly kind, patient, and helpful from the very beginning.
It was our first time renting a car and we were a bit confused about the whole process, but she explained everything clearly and made us feel comfortable right away.
She also gave us great recommendations about where to go, what to see, and even suggestions on where to stay, which made our trip even more special.
Thank you, Ada, for your warmth, professionalism, and for making our first experience so easy and pleasant. We truly appreciate it!
February 27, 2026
Reply from autovia.it - Catania Aeroporto
Dear customer, thank you for your excellent review and for choosing our company.
The Autovia Team
Damage scammers
Given a battered car with an engine that groaned on every acceleration. Didn't take out extra insurance, on return the agent immediately located a "new" scratch. Given the car had 20+ dents it's amazing how quickly this was identified and a small paintwork scratched charged at EUR230. A scratch that will not be fixed, of course. I realise these agents are on commission and need to make up the lost sale. This is standard practice south of Florence and gets worse the further south you go. They treat customers' time with utter disrespect in terms of the aggravation in form filling for me to reclaim the money off my own insurance. And appear more than happy to defraud insurance companies; what surprises me is that insurance companies do not make more effort to recover such charges.
January 10, 2026
Unprompted review
Reply from autovia.it - Catania Aeroporto
Dear Customer,
we are sorry to read your review and to learn about your dissatisfaction with your rental experience. Vehicle conditions are checked both at pick-up and at return, and any damage is recorded according to standard procedures. If new damage is identified at the end of the rental that was not present at the beginning, it may be assessed and charged based on the criteria set out in our internal procedures.
We understand that situations like this may cause frustration and we would like to look further into your case. Please contact us at customercare@autovia.it
with your rental details so that our team can review the matter.
The Autovia Team
Smooth processes and good value for money
Picking up the car was easy and efficient. The vehicle was quite new, well equipped, and in good condition. The return process was very smooth, and within just 10 minutes I had already received an email confirming that the car had been properly returned.
The only aspect that could have been improved was the cleanliness of the car at pickup — it could have been a bit cleaner.
What I particularly appreciated was that, during the check-in process, the friendly employee proactively informed me that no additional insurance coverage was necessary, as I had already booked a comprehensive package through a third-party provider.
February 21, 2026
Reply from autovia.it - Catania Aeroporto
Dear customer,
thank you for your positive review and for taking the time to describe your experience in such detail. We are pleased that you appreciated the efficiency of both the pick-up and return processes, as well as the condition of the vehicle and the prompt email confirmation.
We also thank you for your note regarding the cleanliness of the car at pick-up. Our team pays close attention to this aspect, and your feedback helps us maintain and further improve our standards.
We are especially glad that you valued the transparency and professionalism shown during the check-in process. Providing clear and honest information is a key priority for Autovia.
We look forward to welcoming you again in the future.
The Autovia Team
Reply from autovia.it - Catania Aeroporto
Dear customer, your positive feedback motivates us to continue delivering a reliable and professional service.
The Autovia Team
Great assistance and excellent…
Great assistance and excellent hospitality. Car was clean and in great condition. We were satisfied.
January 30, 2026
Reply from autovia.it - Catania Aeroporto
Dear customer, thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
What cheek!
We rented a car at Autovia Catania end of October. At the return desk customer service suddenly mentioned that there was a problem with the key hole of the car. As we were completely surprised the employee explained us that the key hole at the driver side has been manipulated (barely not visible!). After explaining that we never parked outside gated parking spaces and we did not check the key hole she nevertheless filed a complaint and we now have to pay 475 €. What cheek!!
November 1, 2025
Unprompted review
Reply from autovia.it - Catania Aeroporto
Dear Customer,
we are truly sorry to read about your experience and we understand your surprise and frustration regarding an issue that was raised only at the time of vehicle return.
We would like to clarify that any anomalies or damages detected at check-in are reported only following inspections carried out according to standard procedures, even when they concern less visible components. In cases of suspected tampering, a report is required to protect the vehicle and to comply with insurance obligations.
That said, we fully understand your point of view, especially if the car was always parked in gated areas and if the issue was not noticeable during normal use. For this reason, any charge must be supported by clear and verifiable documentation, and the customer is entitled to receive detailed explanations.
We kindly invite you to contact us at customercare@autovia.it
, providing your rental agreement number and dates, and requesting the documentation related to the claim (photos, assessment or report). Our team will carefully review the case and provide you with a detailed response.
We remain available to clarify the situation transparently.
The Autovia Team
SCAM!
SCAMMERS!
NEVER RENT A CAR WITH CATANIA AIRPORT OFFICE!
1. PAID 61 EUR FOR RENTING AFTER 23:00. HOWEVER OUR FLIGHT LANDED ON TIME AT 22:50. THE QUEUE AT THE OFFICE WAS 20 PEOPLE AND WE REACHED THE DESK AT 01:00AM!
2. PAID 180 EUR "INSURANCE " BECAUSE THEY DID NOT APPROVE OF MY BANK CARD. WHAT ELSE COULD I DO AT 01:00 AM?
3. PAID 250 EUR DEPOSIT, NOT PAID BACK FOR MORE THAN A MONTH ALREADY. WROTE THREE TIMES, BUT NO ANSWER!
FRAUD TOTALLY 491 EUR!
BETTER COULD HAVE BOUGHT THAT KIA!
October 3, 2025
Unprompted review
Reply from autovia.it - Catania Aeroporto
Dear Customer,
thank you for sharing your experience in such detail. We are truly sorry for the inconvenience and frustration you encountered, especially given the very late hour, the long queue and the pressure to make a quick decision.
Regarding your points:
• Out-of-hours fee:
our service includes a fee for pick-ups after closing time, but waiting in line should never penalize the customer. We will investigate the management of that time slot to avoid similar situations in the future.
• Card not approved:
Autovia accepts only financial, physical credit cards as a guarantee for the rental; prepaid, debit or virtual cards unfortunately cannot be used. Each rental company may set its own policies within legal requirements, but our staff must always explain alternatives clearly and professionally. We are sorry if this did not happen.
• Deposit not yet released:
we absolutely understand your concern. Once the security deposit is released, the timing depends on banking procedures, but you should never be left without an update for so long.
Please contact us at customercare@autovia.it with:
– your full name
– rental agreement number
– pick-up and drop-off dates
– amount of the deposit
We will check the situation immediately and provide a complete update.
We truly hope to clarify every aspect of your case and assist you properly.
The Autovia Team
Nice people
Nice people, helpfull and quick, during car pickup and return. The car had a real good price! The Opel Corsa had many small scratches, but it was perfect clean inside and was a really good working car! Thank you!
November 10, 2025
Reply from autovia.it - Catania Aeroporto
Dear Customer,
thank you for your great review! We’re glad that our team was friendly and efficient, and that the car met your expectations in both price and performance.
We hope to welcome you again soon!
The Autovia Team
Watch out for this company
Watch out for this company. Insurance scam. Credit Cards in Netherlands only have initials on them. This is not adequate for Autovia in Italy. Your full name must be on credit card. Meaning your name MUST be written out in full. Ended up paying 150 euros extra for insurance. Never ever had this problem with hiring a car before in any other country in the world. Advice. Check your credit card before you book. Go elsewhere where the standard issue credit card is accepted!!!!!!
October 20, 2025
Unprompted review
Reply from autovia.it - Catania Aeroporto
Dear Customer,
we’re truly sorry for the inconvenience and fully understand your frustration. However, please allow us to clarify that, for security and insurance compliance reasons in Italy, the full name of the cardholder must appear on the credit card, matching exactly the name stated on the rental contract.
This requirement ensures proper identity verification and protects both the customer and the rental company in the event of unauthorized use or insurance claims.
We do recognize that in some countries, such as the Netherlands, cards may display only initials, and we understand how inconvenient this can be when unexpected.
We are currently working to improve the pre-booking communication of this requirement on all partner websites, so that international customers are fully informed before arrival.
Thank you for your feedback; it’s valuable in helping us enhance transparency and the experience of our international clients.
The Autovia Team
Everything worked very well.
October 12, 2025
Reply from autovia.it - Catania Aeroporto
Dear Customer,
thank you for your feedback! We’re very happy to know that everything went smoothly and that you had a positive experience with Autovia.
We look forward to welcoming you again soon and continuing to provide excellent service.
Best regards,
The Autovia Team
Very good service
Lady at registration desk was very helpful and understanding. Only inconvenience was the process of switching the car after a flat tire (had to call myself several numbers to find out what the process is) and receiving the refund for the taxi to the rental office to switch the car (had to insist a bit with emails until i got a reply). But everything worked out in the end.
September 9, 2025
Reply from autovia.it - Catania Aeroporto
Thank you very much for your thoughtful 5-star review and for sharing your detailed feedback!
We’re delighted to hear that you found our desk staff kind, helpful, and understanding, and we’re glad that everything worked out well in the end.
We’re sorry for the inconvenience you experienced during the car replacement process and with the taxi refund communication. Your comments are very valuable and will help us improve our customer support procedures to ensure faster and clearer assistance in the future.
We look forward to welcoming you again soon for an even smoother experience.
The Autovia Team
Booked a car through booking.com with…
Booked a car through booking.com with revolut card. (they took my money) When to collect and they said they don't accept revolut cards on collection. So they're ok with taking the money and not providing the service. Said it was in the terms and conditions. I got no refund. So I was stranded and had to hire a car with another company at twice the price. No help from booking.com either.
October 4, 2025
Unprompted review
Reply from autovia.it - Catania Aeroporto
Dear Customer,
we’re truly sorry for what happened and for the stress of being left without a car—especially after a prepaid booking on the portal.
For clarity: to open the rental agreement we require a physical, nominative credit card (Visa/Mastercard/Amex) in the renter’s name, suitable for the security deposit (pre-authorization). Prepaid/debit or virtual cards—such as Revolut in that configuration—cannot be accepted at the counter as a guarantee, as stated in our rental requirements and in partner vouchers/pre-arrival information.
If the guarantee does not meet the requirements, the agreement cannot be finalized and the car cannot be released; for prepaid bookings made via third-party portals (e.g., booking.com), any refund eligibility follows the portal’s policy, and for direct bookings on our website there is no refund in case of no-show due to missing/invalid documents or guarantees.
We want to prevent this from happening again: our confirmations highlight the exact card type needed at pick-up. We’re ready to review your case details (booking code/date/location) and liaise with the partner to assess any possible outcome.
Again, we apologize for the inconvenience you experienced.
Il Team Autovia
This company sucks don’t ever use them.
We’ve already rented three cars on our honeymoon in Italy and went to the desk at Catania airport and were refused because we didn’t have international drivers licences. Literally every other car rental place we’ve used says the same thing in the terms that you need one, but it’s NEVER enforced or required. They went ahead and charged us got three days and only refunded the last 4 days and offered zero help. We’re stranded at the airport trying to book another car after booking this one months in advance, and hoping to find a car available elsewhere. I can get an international drivers licence online in about 5min but they won’t accept THAT either. This company sucks and I will recommend to everyone thinking of using them, NOT to. Rude and dismissive to us at the counter, knowing that we’re now stranded here. What a brutal experience.
September 26, 2025
Unprompted review
Reply from autovia.it - Catania Aeroporto
Dear Customer,
thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and the inconvenience you experienced at Catania Airport.
We would like to clarify that the requirement to present a valid International Driving Permit (IDP) for non-EU license holders is not an internal rule of our company, but a legal obligation under Italian law. As a rental company, we are required to comply strictly with these regulations, and unfortunately, we cannot make exceptions.
We regret if this was not clear at the time of booking and understand how frustrating it must have been to face this situation during your honeymoon. Regarding the charges, please note that when a rental cannot proceed due to missing mandatory documents, only the unused portion of the booking is refundable, as stated in the rental conditions.
Your comments will be reviewed with our Catania team to ensure that communication with our customers is always handled with professionalism and courtesy. We sincerely apologize if you felt treated otherwise, and we thank you for your feedback, which helps us improve both our service and transparency.
Best regards,
The Autovia Team
Pick up was great, the rest not so much.
Pick up was perfect. No haggling over insurance, lady was super helpful. However, did not direct us to the car and didn't tell us where it was so spent 20 minutes clicking the unlock button trying to find the car in the car park. Car was quite damaged and didn't look to be cleaned. Car was fine to drive throughtout. Lady also told us to leave it empty and emphasised this multiple times which was odd. Brought it back and had the man check over the car multiple times even though I said I had the insurance. He said there was extra charges which I assumed was the fuel. He explained that it is charged at 1.80 EUR a litre which is 30 cents more than what the lady said and what the contract says. Also much higher than what is at the service stations as I have a receipt for 1.61 when we filled up. As I contested the fee the man said I spoke very bad english, he then went back outside to inspect the car and told me there was a fee for 1. Bringing it back late, we stood in a queue for an hour as the computers went down so said we would bring it back later which they said okay to, no dramas there. Then said the rims were scratched up and he was taking photos, which I said I had the insurance again... then he said he will take off all the charges if I just comply with the fuel price and that he was tired and cranky from it being the end of the day so please stop being rude.. Very odd behaviour and wasn't expecting to be insulted for my accent. Had two completely different ends of the spectrum of customer service.
September 10, 2025
Unprompted review
Reply from autovia.it - Catania Aeroporto
Dear Customer,
thank you for sharing your feedback. We are sorry to read about the issues you mentioned. To better understand your case, we kindly ask you to provide us with more information by writing to customercare@autovia.it, including your contract number.
Best regards,
Autovia Team
standard and delivered promptly
The reception desk provided excellent service, demonstrating efficiency, responsiveness, and a warm sense of welcome. Overall, the service was of a high standard and delivered promptly
September 8, 2025
Reply from autovia.it - Catania Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
We rented a car with Autovia at Catania…
We rented a car with Autovia at Catania Airport and had a very good experience. Although the counter is located just outside the terminal, it’s only a very short walk and easy to find. Both the pick-up and drop-off processes were smooth and efficient. At drop-off, we were assisted by Giorgio, who was very professional and helpful. Overall, the service was excellent, and I would definitely consider renting from Autovia again in the future.
September 6, 2025
Reply from autovia.it - Catania Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Well maintained cars
Timely delivery of clean, well maintained cars. Staff was polite, explained the terms well at the counter. Re-delivery process was smooth and hassle free
September 8, 2025
Reply from autovia.it - Catania Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
I will choose autovia all day
I will choose autovia all day! Beautiful car, easy and friendly
September 10, 2025
Reply from autovia.it - Catania Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Very fast and easy rental
Very fast and easy rental. The car was very good, the tank was full, no problems. Better directions to the rental station in the booking confirmation would be helpful.
September 4, 2025
Reply from autovia.it - Catania Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.