Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company... See more
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See what reviewers are saying
Booked a car with AutoVia via EasyJet. AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also r... See more
Company replied
We received service from a lady named Isabelle. At the rental station at Milan Airport. She simply did everything to make sure we had a good experience. She handled all the issues where problems were... See more
Company replied
I read different opinions but my experience was quite good. Staff in both location Milan Malpensa and Treviso super nice and helpful, not trying to push for buying any additional items etc. The only d... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, Italy
- +39 331 639 7220
Auto e furgoni
3.6
Average
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff was super nice one
Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company and workers. I would rent car again for sure from autovia
June 27, 2026
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we appreciate your kind words. Our team is glad to have contributed to a positive rental experience.
The Autovia Team
Booked a car with AutoVia via EasyJet.
Booked a car with AutoVia via EasyJet.
AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also refused to accept other cards from me or my travel companions. The receptionist was unhelpful and just said words to the effect of 'Sort it out with EasyJet - if you use these cheap operators what can you expect. If you booked direct with us you would get our full terms given you (they fitted into a large lever arch file).
The same thing also happened to the customer in front of us, who I'd met during the long wait for the shuttle.
In the end had to book via the adjacent hire desk. EasyJet have refused any refund. Combined with the preceding EasyJet flight cancellation, this made for a pretty disastrous start to the trip.
June 8, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at pick-up and for the impact this had on the start of your trip.
To release the vehicle, a physical credit card in the customer’s name is required, valid and technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. The remaining validity of the card may also be relevant for the pre-authorization and guarantee process.
The information about pick-up requirements is stated in the voucher, rental conditions and communications provided during and after the booking process, including through intermediaries or partner airlines. Any alternative cards can only be assessed if compatible with the cardholder, booking and applicable conditions.
We are also sorry if the assistance at the desk was perceived as unhelpful or inappropriate. Your feedback will be taken into account to improve clarity and quality of communication.
The Autovia Team
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
your positive feedback is greatly appreciated. Thank you for trusting Autovia for your rental.
The Autovia Team
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
thank you for your kind review. We are happy that you appreciated our service.
The Autovia Team
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
good car
good car, good price, good booking process, a little bit far from the airport, but shuttle was OK
June 11, 2026
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are glad that your rental experience was smooth and positive. Thank you for sharing it with us.
The Autovia Team
Very Disappointing Experience – Would Not Recommend
This has been one of the worst car rental experience I have encountered.
I returned the vehicle in excellent condition, yet I have since received a charge of €407 for alleged 4.5cm line scratch on the front bumper that was already present on the vehicle when I collected it. Fortunately, I took photographs at the time of collection, which clearly show the pre-existing damage. Despite providing this evidence, the company appeared more focused on processing payment from my card than fairly reviewing the facts presented.
The collection and return process is also inconvenient. Customers are required to take a shuttle from the airport departure area and travel a considerable distance outside the city to reach the rental office, which adds unnecessary complexity and inconvenience to the journey.
Based on my experience, I would strongly advise travellers to exercise caution when renting from this company. There are far more reputable providers available, and I will certainly be using companies such as Avis Budget Group in the future rather than independent operators promoted through airline booking channels.
For anyone travelling to Italy and considering a rental through this provider, I would recommend researching alternative options before booking.
NB: You will not be able to contact the Customer care team to talk to someone human that will be willing to hear your perspective. All you can do is send an email.
I absolutely wouldn't recommend - will gladly use AVIS next time
June 15, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are sorry for the experience described and understand your disappointment regarding the charge received.
Any damage is assessed by comparing the vehicle condition at pick-up with the condition recorded at return, based on the available documentation. If you have photographs showing that the scratch was already present when the vehicle was collected, the case must be carefully reviewed to verify whether the charge was correctly applied.
We are also sorry that the shuttle process and contact with Customer Care were perceived as inconvenient or not sufficiently direct. Your feedback will be taken into account to improve dispute handling, communication and customer support.
The Autovia Team
Wait in vain for the shuttle
We called 15 times and waited for 2 hours but their pick up shuttle bus never came. Why don't they just tell the truth on the phone (that they cannot, will not), instead of promising twice to come, and never do so? Spare their customer and themselves the nerves and frustration.
May 31, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer, we are sincerely sorry for the prolonged wait and for the shuttle failing to arrive despite the assurances you received by phone.
We understand the inconvenience and frustration caused by two hours of waiting and by communication that did not match what actually happened. In situations like this, customers should receive clear and realistic information regarding waiting times and service availability.
We take your report seriously and regret that the assistance provided did not meet your expectations.
The Autovia Team
Terrible
Similar experiences to orher reviews. Not only was the service in Milan rude, I actually think the company is a scam. They cancelled my pre booked and paid car because my flight was delayed. I’d even called to say the flight was delayed, I then accepted an exorbitant price hike because I now had no car and then they wouldn’t accept the same Wise Visa card I had paid with previously. Every person that day had to pay extra in their pre booking or one other couple ended up with no car. Had to go back to the airport and rented a car in minutes from Europcar ( with a smile). After reading the reviews how they have scammed lots of people, I think I dodged a disaster.
May 27, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are truly sorry for the experience you described and for the negative perception of the service received in Milan. In case of a delay, vehicle availability is guaranteed within the tolerance limits stated in the rental conditions; beyond those timeframes, the booking may no longer be maintained under the original conditions.
A physical credit card in the customer’s name is also required at pick-up, suitable to cover the deposit and excess amounts. Some cards, although usable for online payment, may not be accepted as a guarantee at the counter if they do not meet the required conditions.
We understand your frustration and regret that the communication and assistance were not perceived as adequate.
The Autovia Team
Stay away
Stay away, not serious, lot of extras, not at the AirPort but in the bush, and long time , jo yo 30 min to wait at the desk. Bad, realy bad.
May 25, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer, we are sincerely sorry for your negative experience.
We understand the inconvenience caused by the waiting time at the desk, the perception of extra costs, and the location of the branch in relation to the airport. We regret that these aspects made the rental experience unsatisfactory and below your expectations.
Your feedback will be taken into consideration to improve clarity, handling times, and the quality of our assistance.
The Autovia Team
Bad service
I would leave 0 stars if possible. A queue of 8 people took 2.5 h. 2 guys at their desks, every now and then one of them just left customers sitting and went on delivering the keys.
Extremely slow, seems like there's no procedure. They need 30 min per car, I've never seen something like this. Awful
May 17, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are sincerely sorry for the long waiting time and understand the inconvenience experienced at pick-up.
Such a prolonged processing time does not reflect the level of service Autovia aims to provide. During busy periods, procedures may take longer, but it is essential that desk organization remains clear and efficient.
We take note of your feedback and will share it internally to improve queue management and vehicle delivery times.
The Autovia Team
good esperience
March 16, 2026
Reply from autovia.it - Malpensa Aeroporto
Dear customer, we truly appreciate your 5-star rating and your positive feedback. Your satisfaction is our priority.
The Autovia Team
I was scammed
I was scammed by Autovia at Malpensa airport. Three months after the rental I received unexpected charges. At the time of hiring insurance charges were excessive. The vehicle was dirty. I would not recommend them to anyone.
September 12, 2025
Good conditions -quality of services
February 4, 2026
Reply from autovia.it - Malpensa Aeroporto
Thank you very much for your 5-star review!
We’re glad to hear that you appreciated the good conditions of the car and the quality of our service.
We look forward to welcoming you again!
The Autovia Team
The lady was very helpful
January 29, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Good car, great customer service
Good car, but most importantly the customer service. Hats off to Mohammed at Malpensa Airport office (King Parking).
December 24, 2025
Reply from autovia.it - Malpensa Aeroporto
Dear customer, we are pleased to know that your rental experience was smooth and satisfactory.
The Autovia Team
Scam!
It’s been now almost two months that I have been scam by Autovia and its broker, Economy Booking.
You can find my comment below.
Run from these scammers that seduce you with fake discounts.
November 9, 2025
Unprompted review
Kindness of the people and the quality…
Kindness of the people and the quality of the car.
November 22, 2025
Reply from autovia.it - Malpensa Aeroporto
Thank you very much for the 5-star review! We’re glad to hear that you appreciated both the kindness of our staff and the quality of the car. Your feedback means a lot to us.
We look forward to welcoming you again!
The Autovia Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Would’ve given 0 stars if I could. Disgusting customer service, they refused to provide car with my credit card. Then offered to provide the car with my partners card if we pay again but 5x the price we paid online. Still haven’t got my deposit back ever since. Staff were rude and unapologetic. Total scam.
August 26, 2025
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Thank you for sharing your feedback, and we are truly sorry to read about your negative experience. We understand how frustrating it can be to face issues at the pick-up stage, and we want to clarify a few important points.
For all rentals, our company requires a physical, nominative credit card belonging to the contract holder, as it is the only method that allows us to process the mandatory security deposit. We acknowledge that this can be inconvenient, but it is a standard procedure in the rental industry and part of our internal policies, which each rental company sets independently.
We are also sorry to hear that you felt the staff was rude — this is not the level of service our team aims to provide, and we will investigate the situation internally.
Regarding the security deposit still pending, we would like to check your file immediately and provide a clear update.
Please contact us at customercare@autovia.it
so we can review your case in detail and assist you directly.
We hope to clarify the situation and improve your perception of our service.
The Autovia Team
Reply from autovia.it - Malpensa Aeroporto
Thank you very much for the 5 stars and your kind feedback!
We’re glad to hear that everything was great and that our company met your expectations. We look forward to welcoming you again on your next rental.
The Autovia Team
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