autovia.it - Malpensa Aeroporto Reviews 

I paid around EUR 100 for a 4-day rental, plus EUR 224 for Super Plus Protection with zero excess. On top of that, they blocked a EUR 950 deposit, nearly three times what I paid, on a car fully covered by their own top insurance. And since I didn’t have a credit card, it was blocked on my debit card: my actual money, not a credit limit. I returned the car in perfect condition. They told me at the desk the deposit would be “automatically released within 15 days max.” After 18 days it was still blocked.
Called customer service. Asked when I’d get my money. The agent didn’t know and told me to email the Malpensa branch. Without that call, I’d never have known that’s what it takes. When I asked whether an international company has clear procedures or standard deadlines, he told me, rather mockingly, that each airport has its own practice. So how long Autovia keeps your money depends on which airport you land at?

The branch first told me to wait until 27 October, a full month after return. Then they sent me a reversal receipt dated the day of my email. So there was never any “automatic process”: they only acted because I complained. And as I write this, 22 days after returning the car, the EUR 950 is still blocked on my card.

Zero risk for them, EUR 950 of my money held for no reason, and nobody accountable. Call it what you want. I call it a business model. Never again.

I would not rent from Autovia again.

We prepaid approximately €500 for a rental car. At the rental desk, Autovia refused to provide the vehicle because I did not have an International Driving Permit. I acknowledge that the IDP requirement was stated in the rental conditions.

My wife was travelling with me and had a valid European driving licence and a physical credit card in her own name. We asked whether the car could instead be rented to her, but this was declined.

During the conversation, the employee told us that purchasing an additional insurance package costing approximately €1,000 would allow the rental to proceed. We declined this option and ultimately did not receive a vehicle.

We also had difficulty reaching the office. It is located away from the airport and offers a transfer service by phone, but our calls went unanswered for a considerable amount of time, which caused a significant delay.

In the end, we received no car and lost approximately €500 on the prepaid booking. We then had to arrange another rental at additional cost.

This review describes my personal experience with this rental location. Based on that experience, I would choose another rental company in the future.

Good car. Fast service. Great Staff! Thank you very much for your help and diligent service!

Terrible, disgusting customer service. Slow, rude and unhelpful staff.
When returning the car 3 men surrounded me and my 2 children, very intimidating and confusing. Ended up being charged more money because of their sly ways of getting you to sign paperwork. DO NOT USE.

No dirty tricks. No hustle. Very quick. Pleasant staff.

DO NOT EVER BOOK WITH THIS COMPANY. We landed at 10:45am, it took us until 12pm to find a shuttle that takes us to their location because the phone number they said to call for pick up did not answer. We arrive and wait in a 2 hour line in the heat and garbage everywhere just for them to tell us that we can’t rent a car because we do not have an international license. Then they said we can’t get our money back. This place is a scam!

Super professional staff and great fleet.

Strongly advised.

Staff and service was brilliant! Thank you!

I have rarely experienced worse customer service. We spent around three hours at this office simply waiting to get our rental car.
The entire process was painfully slow and inefficient. Employees would repeatedly interrupt the customer they were dealing with to answer phone calls, meaning even straightforward requests took an unreasonable amount of time.
We needed to change the main driver on the booking, which they initially refused to do. Only after we paid an additional €600 insurance fee did they suddenly agree to make the change.
Communication was another major issue. For a rental office located at an international airport, where a significant proportion of customers will inevitably be from abroad, the level of English spoken by the staff was surprisingly poor. On top of that, we found several members of staff rude and unhelpful.
And this clearly wasn't an isolated experience: during the approximately three hours we were there, we witnessed at least four other customers complaining about the service.
The whole experience was unnecessarily stressful, expensive and incredibly frustrating. I would only recommend booking here to my worst enemies.
In addition they still haven't released the holding deposit charge on my credit card despite it being a month since we returned the vehicle.

I rented a car from Autovia at Milan Malpensa and this was one of the worst car rental experiences I have ever had.
I was supposed to pick up the car at 3:00 PM, but due to the extremely long queue at the branch, I was only able to collect the car at around 5:00 PM. Despite this, I returned the car the following day at 4:00 PM, before the agreed return time.
However, approximately 10 days later, €288 was charged to my credit card. I contacted them through Booking, and they admitted that there had been a system error and that I had been incorrectly charged for two days of rental. They told me that they would refund only a small part of the amount. I am still waiting for this refund.
Even more concerning, I was charged for services and items that I did not use or receive. The charges included navigation, taxes and a vehicle category upgrade.
I rented an automatic transmission car, but I was given a manual transmission car. Despite this, their system apparently charged me as if I had upgraded the vehicle category. I was also charged for navigation, even though I never used it.
It is extremely difficult to contact the branch. Getting any response is almost impossible, and the customer service I experienced was rude and unhelpful.
Overall, this was a very frustrating and disappointing experience, and I deeply regret choosing this company.
I absolutely do not recommend Autovia and I will never rent a car from this company again. If you are planning to rent a car at Milan Malpensa, I strongly recommend choosing another company.

Awful experience at Malpensa airport. Staff were rude and we had to wait nearly an hour for the car despite the fact there was only one other person in front of us in the queue and 3 staff 'working' behind the desk.

The car itself was fine, it was far from new and did have some damage on it when we picked it up which they pointed out to us.

When we returned the car the guy checking it said that there was a stone chip on the roof that we had to pay for. Honestly you could hardly see it at all and although we had taken pics of the car I hadn't taken any of the roof so couldn't prove otherwise. The guy literally said 'it was probably there before but it's not written down so you have to pay' he then told us it was 405 euros as that's what his iPad said! Of course we said no and we are now battling with customer services!

I appreciate that we can't prove if this stone chip was there before or not, but it certainly isnt 405 euros worth of damage.

Avoid this company they are a joke

Great rental company in Malpensa
All the staff is very polite

Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not there and someone told us that they had moved location. So again we had to go back to airport. Fortunately we finally managed to reach the company on what s app . Company told us that they had moved location but not all websites had this info updated.

Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company and workers. I would rent car again for sure from autovia

Booked a car with AutoVia via EasyJet.
AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also refused to accept other cards from me or my travel companions. The receptionist was unhelpful and just said words to the effect of 'Sort it out with EasyJet - if you use these cheap operators what can you expect. If you booked direct with us you would get our full terms given you (they fitted into a large lever arch file).
The same thing also happened to the customer in front of us, who I'd met during the long wait for the shuttle.
In the end had to book via the adjacent hire desk. EasyJet have refused any refund. Combined with the preceding EasyJet flight cancellation, this made for a pretty disastrous start to the trip.

Very polite personel, quick service and great cars!

Everything ok if you respect the contract

GOOD EXPERIENCE

good car, good price, good booking process, a little bit far from the airport, but shuttle was OK

This has been one of the worst car rental experience I have encountered.

I returned the vehicle in excellent condition, yet I have since received a charge of €407 for alleged 4.5cm line scratch on the front bumper that was already present on the vehicle when I collected it. Fortunately, I took photographs at the time of collection, which clearly show the pre-existing damage. Despite providing this evidence, the company appeared more focused on processing payment from my card than fairly reviewing the facts presented.

The collection and return process is also inconvenient. Customers are required to take a shuttle from the airport departure area and travel a considerable distance outside the city to reach the rental office, which adds unnecessary complexity and inconvenience to the journey.

Based on my experience, I would strongly advise travellers to exercise caution when renting from this company. There are far more reputable providers available, and I will certainly be using companies such as Avis Budget Group in the future rather than independent operators promoted through airline booking channels.

For anyone travelling to Italy and considering a rental through this provider, I would recommend researching alternative options before booking.

NB: You will not be able to contact the Customer care team to talk to someone human that will be willing to hear your perspective. All you can do is send an email.

I absolutely wouldn't recommend - will gladly use AVIS next time