autovia.it - Malpensa Aeroporto Reviews 

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10 reviews · 18 ratings
Autovia Milano Malpensa Aeroporto
Kingparking Aeroporto Malpensa, Via Europa, N°90, 21015 Lonate Pozzolo VA, Italy
This company is a great fraud.
I have rented a car early June which was broke due to fuel/natural gas valve defect which couldn't read that the fuel tank is full. So I got a replacement after suffering for 5 hours.
Since then they are trying to rub me by sending requests to my canceled credit card.
1st 244 euros in August without any notification

2nd an email 3 weeks back to pay 750 euros while cost of changing valve was 50 euros and the rest are other charges and fines bla bla bla

3rd 20 minutes ago they tried to charge me 903 euros twice but rejected by my bank.

And now they tried again with 244 euros.

This company is not recommended and I urge anybody reading this message not to deal with them as they will find a reason to steal your money.
I say to them STOP ✋️
You will loose all your customer base inshalla
Fraudulent company

Autovia/Ecovia (Malpensa Airport, Milan Italy)

Such a terrible experience. Booked an extra driver for free, but still had to pay 'because they already made up the contract'. Gas tank was 1/4 full and they tried to make us pay for it on return. Also, on return they found some minor damage to the car. We didn't take pictures before renting the car (my fault I guess) so I accepted the damages. we were charged with about €500,- half of which were administration fees. The car itself was decent and cheap, but the lack of service, poor communication and mistakes makes me write this honest review to say: avoid Autovia/Ecovia Malpensa.

SCAM - they will charge you extra hidden fees and keep your security deposit! Stay away and pick a more reliable car rental company like Hertz or Europcar. Their customer service is horrible and does not respond to any emails or messages.

STAY AWAY - zero stars

We rented a car from Milano, going to Torino. On the highway the wheel punctured. Not because we drove over a spike, but because the tire was OLD (we have pic proof of the rapture.) We were told to call the two phone numbers stated on the papers we got. NONE of them worked; both were phoney. We called the autovia office many-many times, but despite our full insurance, we got NO HELP.

When we finally arrived to Torino, we were given a new car, but this car also 'just had their wheels changed', so we declined - and got a third car - which was usable for the rest of the trip. We thought that buying the insurance would grant us some kind of auto-assistance, but NO. Please find another firm to rent a car from - this is a very bad auto-firm. STAY AWAY!!!!

From the start: Pick up point was "outside the terminal." Having asked a policeman, it was anywhere in a 100 metre stretch outside Door 4 of T2. Despite the website saying they had a shuttle bus every 10 mins, this turned out to be every 30. And, you had to work out the vans are marked 'Kingparking,' as that's the location. Here's the thing: these buses are eight seater and serve three car hire companies.
The first one we missed out, the second, 30 minutes later, was a mad scramble down the road, so the family of six stood no chance (to be fair, we were there first and had already waited 50 mins).
The worst was to come. With no queue, it took an age to get registered with the frequently distracted clerk and then another age for him to (obviously) go and power wash the car and deliver it.
No, the worst was still to come. We got a brand new Jaguar E Pace (30km on the clock) which seemed nice until 5 minutes into the drive, we noticed there was hardly any petrol in it (yes we should have checked, but more so Autovia).
Then the air con stopped working.
Then the temperature gauge went into the red and warning instruction on dashboard. By now we were 30km down the road. Stopped in a car park and saw the coolant level was just above minimum.
Gave it 15 minutes and reckoned we could get the 15km to our hotel. No chance. 1 km further and back into the red. Coolant level now just below minimum.
This is where the fun began.
Autovia had provided two 'roadside assistance ' numbers - one for 'phones from abroad,' one for 'Italian phones.' The first constantly (we tried a few times) said "the number you have dialled is incorrect." With the help of the lovely girl from the geletaria, we got through to the other number, but the roadside assistance company had no record of our booking.
Calls to Autovia either not answered or, when we spoke English, they put the phone down. Geletaria girl (GG) helped out again but all Autovia would say, when we got through, was to phone the roadside assistance.
We decided to abandon the car in the parade car park and , fortunately GG got us a private limo as there are no taxis operating in that area.
At the hotel, I tried Rental Cars.com (the booking agent) where the employee was so dense I expect light bends around her. E.g. "have you collected the car?" and, after she grasped the car had broken down "take it back to the depot then." Thirty (30) calls in all to Autovia got nowhere.
Next day, the hotel receptionist (HR) phoned the roadside assistance, and now they had our booking so we arranged to meet. HR not only gave us a lift back to the car but liaised with us such that, once the tow truck was minutes away, she arranged for another private hire to take us back to Autovia. No, the tow truck cannot take passengers even if they were going anywhere near Autovia. By now the coolant level had practically disappeared and I found leakage of such under the engine tray, so there was seriou problem.
At Autovia we were greeted with the sort of enthusiasm and urgency you'd get when cleaning someone else's bathroom.
First question was "where did the tow truck take the car?"
Second statement " we have to take another deposit, until we find what damage you may have caused."
I think I gave myself a medal for not swearing, but my 'WhatTheActual' expression maybe got the message over.
Another Jaguar E Pace came up, this time with petrol and coolant.
So the system here is that Autovia showed zero interest in our custom and, if you get into trouble, they will not help you out. 36 hours after returning the car, we've only had one car deposit returned - no idea which one.
I've used Rentalcars and 'off airport' hire many times and never had a problem. In fact, most media hard luck stories are with well known companies.
Now to pursue RentalCars for insurance comp

We choose Autovia as they offered a good price for car hire. However, we had to wait a long time (40 mins) at Milan airport to be picked up and taken to the offsite location to collect our car.

I read different opinions but my experience was quite good. Staff in both location Milan Malpensa and Treviso super nice and helpful, not trying to push for buying any additional items etc. The only downside was a pick up from the airport but this was also due to incorrect information broker had on Autovia (wrong name on the van, wrong address to return the car etc) so had to call to clarify matters. I had no incidents during our rental so hopefully staff is equally nice when something happens.

I was a bit concerned because of the bad reviews.

Had a great experience. Good rates, friendly service, easy pickup and return.

They’re located off the airport so make sure to get all the instructions before you arrive at the airport.

Great prices
Amazing car
Decent service
No issues whatsoever definitely using again in the future

arriving to the airport it wasent clear where to go. at the car renal erea there was no sign or indication where to go and how.
reterning the car there was no representative on site for a long time and no phone number to call

We where set up with a wreck of a car, with tires that was waaaaay past gone. The car was a hazard driving, and now there is 3 weeks gone without any response from Autovia.
This has been the worst carhire experience ever! By far!!!

The information given for the free shuttle bus was a waste of time. The location was wrong and we waited over 1 hour (with an 82 year old & in the heat) I rang many times, even got my Italian cousin to try!! They put the phone down or didn’t answer, eventually we got through to be told that the shuttle bus had a different name on & probably had passed us many times!!
The car was good, unfortunately it only had quarter of a tank of fuel not the full tank. Very poor customer service.

It was very difficult to find the office because there were no Autovia signs anywhere. We only left the car here but there was no marked parking space for Autovia car returns, and it was frustrating to drive around the building looking for it. Once we found the office, the waiting time and service was OK. Shuttle bus was fast.

I made a claim and waiting for autovia reply..

Last time when I’ve need to pick up the car at Malpenza office- all the info ( address, shuttle company and telephone was wrong…
What caused me to arrive to autovia office after 23:00 when the office was closed…
What caused me to lose a working day and paid to second hotel…

Very disappointed!

Horrible.

They charged my deposit card for over 110 euro, for no reason and with not a notice.

Untill now I didn't get my money or my mails back.

Don't book with them!!

Luca was great. He communicated prior to the rental day and was a big help. Great deal. Pay the extra for insurance. It's well worth it not to be bothered when you turn the car in.

Super easy once we figured out the logistics. MXP counter is off-site so you'll have to take the King Parking Shuttle from the airport (D3 Upper Level). Staff is very friendly. Just make sure you take a video of the vehicle before you leave. We were on the road in no time!

Eay access to company, good directions. Helpful staff and efficient

Friendly service and perfect car for our needs.

Charged €400 for returning a car with “diesel put into petrol car”. Have receipt as evidence of petrol put in the car, despite the obvious that diesel nozzles are too large to fit into a petrol cap!