autovia.it - Malpensa Aeroporto Reviews 

Avoid this rental company!!
We arrived at Milan airport and got the shuttle bus to the Autovia site to collect our pre booked rental car.
Stood in a queue for 2 hours waiting to be served to get our car. The service was so incredibly slow, they took at least 20 mins to serve one person.
We’d booked and paid for an automatic car and when we finally got to the service desk they didn’t have an automatic car available!! Luckily my husband doesn’t just have an auto licence as if he did we’d have been stuck..
finally got our car which seemed ok, was a VW Golf. Drive to Lake Como 1.5 hr drive and oil light comes on. Checked the oil and there was none in the tank, dip stick was dry. Phoned Autovia, they wanted us to drive the car back (1.5 hrs) with no oil to exchange the car. There was no way we were prepared to do that and lose time from our weekend break. It was agreed we could put oil in the car and get reimbursed for it. We put 1ltr in, the garage couldn’t believe it.
Returned car after our trip, started off fine, the man who did the check was happy with car.
We then discussed the oil and gave him the receipt plus the empty bottle, he then said that we should have an invoice for the oil. Advised we were not told this and a receipt was sufficient. The staff then became very rude. Told us we had to email the customer care team with photo of receipt and his manager had agreed to refund us the value of oil. We asked for a name as a reference and they refused to give us a name. Red flag!!
The guy then just stood up and walked away from us whilst we were still talking to him. I was shocked at the unprofessional manor and disgusted at the service.
We will be pursuing this and if necessary will go through a legal route at being supplied a dangerous car…. These cars are supposed to be fully checked before rental. Clearly NOT

Nice car, never had a DS before👍

We were handed a car in the rain and it was filthy - Hence we never spotted the most microscopic dent that they allege was on our watch - when photos taken on return its near impossible to see unless you catch the light exactly right and zoom in massively - so in essence unless you are an expert surveyor, there was no way our iphone pics of the car generally would reveal the mark as pre-existing in the rain!! Funny how the receiving agent walked straight to the right front fender on return. Charged an extra 265 Euro! - absolutely extortionate - this smells like a racket !!! on the positive side we claimed through RentalCover.com and they were absolutely superb!! as part of the booking .com setup

Very good car condition.Very easy process of picking-up/dropping-off the car.Very friendly and helpfull personnel.Grazie mille.

recently rented a car through Booking.com and unfortunately, the experience was very disappointing.
• I prepaid £181.03 for the booking in advance through Booking.com.
• At the airport desk, I was unexpectedly asked to pay an additional €100 deposit and €360 for full insurance. I have receipts for these payments, and my manager (who was traveling with me) witnessed the transaction.
• When I returned the car and reported a minor accident, the staff told me my insurance was “not showing in their system.” However, after further checking, the same staff confirmed that my insurance was valid, my €100 deposit covered me, and I had no outstanding balance (€0.00 due).
• Despite this confirmation, Thay still ask me to paid by email £1500 and after that never replied to my emails again. I still haven’t received my deposit back, and the lack of clarity has been extremely stressful—especially during a business trip when we purposely paid extra for full coverage to avoid exactly this kind of problem.

This experience left me frustrated, as I did everything correctly and still faced conflicting information, unexpected charges, and delays with my deposit refund.

I strongly urge Booking.com and their rental partner to review this case and ensure better transparency for customers in the future. Travelers deserve clear communication, fair treatment, and peace of mind when booking through such a major platform.

So rude and sneaky

I’m writing this even before returning my car. I couldn’t have had a worse experience at the Autovia in Milano malpensa. Big blonde lady who refused to give me her name try to rip us off badly trying to sell us a higher level of insurance that we needed (being already covered by AutoEurope insurance). She said we did not have full coverage. But then when we called it out and told her we didn’t want the cover as we had already, and us telling her she was trying to trick us into buying another cover, she treated us badly, mocking us, calling us “intelligent”, saying that we did not have full coverage _with them_ adding this last part to her script. She even told us that unfortunately given that we were not buying the full insurance coverage with them she would not give us an “Audi” because that needed the full coverage from AutoVia, and gave us another lesser car.
I speak Italian and have also overheard them ripping some poor other customers on my left. Totally unacceptable behaviour in Milano Malpensa branch. If I had the name of the lady I would definitely raise a formal complaint with the central office. Alas I don’t because the lady refused to give me her name so this one star review is all I have left

I rent every week from this company and never had any issue what so ever, but I had to return my car 1 day early in Malpensa airport, when I arrived the front desk was busy so I handed over the keys and left for it to be inspected later. I then received a call later that day to say there was damage. Luckily for me I take photos of everything when I pick up any car. I advised this is a mistake and duly sent over the photos to prove this damage was already there. I heard nothing back, so upon my arrival at Bergamo airport 3 days later I spoke to the front desk and asked what the status was, which after they looked into it advised all is closed and no further action, my photo obviously proved a point. Today I receive an email requesting 345 euro for damage (the same damage I proved was already there) I have sent another email to their customer car team showing the picture again, and have tried to call them but never any answer, is this a scam ? lets see what I get back from them but this has left a very bitter taste given I am a customer who rents from them weekly.

They refused to give us the car because the driving license wasn't "valid", even though our driving license is international and we've never had any problems with it, both in Italy as well as other countries.
I sent them three emails and never got a reply, and when I tried calling them they hung up on me.
Very unfriendly and unhelpful staff, I would give them 0 stars if I could. I'm glad that I ended up getting a car at a different car rental after hearing stories about them scamming people. Do not recommend!

Very helpful staff

Highly recommend them! Very smooth experience, and the staff is very kind.

Our experience was made so much better thanks to the lady at the counter. She was very kind, patient and attentive. Our experience was made so much better by Margaret - was 10/10 exceptional

Very kindly the girl that give us the car. The car was very good and clean
The transfer to airport was perfect

Very helpful People at the desk. Both at collection and by delivery. Transport from an to airport Wentzel great

One of the worst experiences I've had so far. Tried renting from their companies twice (Ecovia, Autovia) only to end up having to rent from a different company. First time they argued the delay of 30 minutes meant they no longer had the car/any car of the same category and I'd thus have to pay double as much for another; second time they claimed I could only rent the car if I showed them a "credit card" (explained that my bank doesn't issue credit card, only debit). They were perfectly capable of blocking the required deposit, yet found issue enough in this to lose my full booking and send me away a second time (quite late in the evening). Feels more like a scam company that profits from taking money for the booking, then making sure their customers don't actually go through with the booking, as can be seen in various other reviews from other customers. Hopefully the issue will solve itself by them going broke eventually, if the word spreads around loud enough.

Avoid Autovia – Totally Dishonest

I rented a car from Autovia at Milan Airport (Autovia had a deal with Ryanair). Unfortunately, the car broke down after just 2 hours - it was only then that I realised it had 85,000 miles on the clock. After trying to restart the car (helped by a friendly lorry driver) I followed Autovia's instructions and called roadside assistance, who needed to jump-start the car. I then returned the car to Autovia immediately for a replacement (this cost me the day and a night in a hotel).

Under their own terms and conditions (Art 3 of the T&Cs you sign at the counter), breakdown assistance is covered, yet six weeks after I returned, they sent me an invoice for €250 plus fuel. They then deducted the money from my credit card without consent (they actually charged me twice).

Their justification for the charge was that THEY could find no issue with it, which is obviously baseless: why would I want to give up a day of my holiday if I could just restart the car (and I know a lot about cars).

This company is totally dishonest, and I am now pursuing legal action against them. Avoid them at all costs - they are the worst car rental company I have ever used.

Not recommended at all. Bad service, disrespectful. We received a very scratched car and broken headlights. We ordered a car with a large trunk and received a car with a small trunk.. Long wait for the shuttle and it was hard to find it. On the way back we waited for the clerks for more than an hour from 8:00 to 9:15 and none of them came. We had to leave a key and in the end we received a fine for fuel, even though we received the car with an empty tank. We sent them emails and they don't respond. I don't recommend doing business with them, run away.

Dear Autovia Team,

I would like to confirm that we were satisfied with the service provided by Autovia. It was particularly convenient that the shuttle bus took us from the airport to the Autovia location.

The car we rented, a Lancia Ypsilon, was a budget option, and it met our expectations accordingly. However, I would like to leave one remark regarding the additional insurance offered at the desk. While it is understandable to offer such options, the price of the additional insurance was extremely high. Since we had already purchased insurance during the reservation and did not perceive additional value in the offer, we decided not to purchase it.

Overall, we were pleased with the new condition of the car and the competitive price. Based on this positive experience, we plan to rent from Autovia again in the future.

Thank you for your service.

Best regards,
EV

Watch this company close. The cars are so old and cwap. So full of dents you don't know where to start when taking photos to prove you evidence before you leave, just in case they charge you. Which is what they told me they would do. On my return they asked me for the contract which I had to go and collect from my wife, leaving the grumpy staff member with the car. When I got back to the car he showed me a fresh keyed scratch on the passenger door.. he told me I didn't arrange the insurance with them which I had agreed as I arranged insurance with easyjet. I'll let you think the rest.. Great business model idea folks... let make money out of badly dented cars..

The car I received was only 3/4 full of fuel and the attendant said if I took a photo it would be OK on return. I brought it back over this amount but eben then the attendant at pisa made me leave the airport and fill to the top before accepting it. I am out €40. The car also wasn't what I had booked and had quite a few previous scratches etc.