Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not... See more
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See what reviewers are saying
We received service from a lady named Isabelle. At the rental station at Milan Airport. She simply did everything to make sure we had a good experience. She handled all the issues where problems were... See more
Company replied
It was very difficult to find the office because there were no Autovia signs anywhere. We only left the car here but there was no marked parking space for Autovia car returns, and it was frustrating t... See more
I read different opinions but my experience was quite good. Staff in both location Milan Malpensa and Treviso super nice and helpful, not trying to push for buying any additional items etc. The only d... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Facchinetti 51, 21019, Somma Lombardo, Lombardia, Italy
- +39 331 639 7220
Auto e furgoni
3.3
Average
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wait in vain for the shuttle
We called 15 times and waited for 2 hours but their pick up shuttle bus never came. Why don't they just tell the truth on the phone (that they cannot, will not), instead of promising twice to come, and never do so? Spare their customer and themselves the nerves and frustration.
May 31, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer, we are sincerely sorry for the prolonged wait and for the shuttle failing to arrive despite the assurances you received by phone.
We understand the inconvenience and frustration caused by two hours of waiting and by communication that did not match what actually happened. In situations like this, customers should receive clear and realistic information regarding waiting times and service availability.
We take your report seriously and regret that the assistance provided did not meet your expectations.
The Autovia Team
Terrible
Similar experiences to orher reviews. Not only was the service in Milan rude, I actually think the company is a scam. They cancelled my pre booked and paid car because my flight was delayed. I’d even called to say the flight was delayed, I then accepted an exorbitant price hike because I now had no car and then they wouldn’t accept the same Wise Visa card I had paid with previously. Every person that day had to pay extra in their pre booking or one other couple ended up with no car. Had to go back to the airport and rented a car in minutes from Europcar ( with a smile). After reading the reviews how they have scammed lots of people, I think I dodged a disaster.
May 27, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are truly sorry for the experience you described and for the negative perception of the service received in Milan. In case of a delay, vehicle availability is guaranteed within the tolerance limits stated in the rental conditions; beyond those timeframes, the booking may no longer be maintained under the original conditions.
A physical credit card in the customer’s name is also required at pick-up, suitable to cover the deposit and excess amounts. Some cards, although usable for online payment, may not be accepted as a guarantee at the counter if they do not meet the required conditions.
We understand your frustration and regret that the communication and assistance were not perceived as adequate.
The Autovia Team
Stay away
Stay away, not serious, lot of extras, not at the AirPort but in the bush, and long time , jo yo 30 min to wait at the desk. Bad, realy bad.
May 25, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer, we are sincerely sorry for your negative experience.
We understand the inconvenience caused by the waiting time at the desk, the perception of extra costs, and the location of the branch in relation to the airport. We regret that these aspects made the rental experience unsatisfactory and below your expectations.
Your feedback will be taken into consideration to improve clarity, handling times, and the quality of our assistance.
The Autovia Team
Bad service
I would leave 0 stars if possible. A queue of 8 people took 2.5 h. 2 guys at their desks, every now and then one of them just left customers sitting and went on delivering the keys.
Extremely slow, seems like there's no procedure. They need 30 min per car, I've never seen something like this. Awful
May 17, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are sincerely sorry for the long waiting time and understand the inconvenience experienced at pick-up.
Such a prolonged processing time does not reflect the level of service Autovia aims to provide. During busy periods, procedures may take longer, but it is essential that desk organization remains clear and efficient.
We take note of your feedback and will share it internally to improve queue management and vehicle delivery times.
The Autovia Team
good esperience
March 16, 2026
Reply from autovia.it - Malpensa Aeroporto
Dear customer, we truly appreciate your 5-star rating and your positive feedback. Your satisfaction is our priority.
The Autovia Team
I was scammed
I was scammed by Autovia at Malpensa airport. Three months after the rental I received unexpected charges. At the time of hiring insurance charges were excessive. The vehicle was dirty. I would not recommend them to anyone.
September 12, 2025
Good conditions -quality of services
February 4, 2026
Reply from autovia.it - Malpensa Aeroporto
Thank you very much for your 5-star review!
We’re glad to hear that you appreciated the good conditions of the car and the quality of our service.
We look forward to welcoming you again!
The Autovia Team
The lady was very helpful
January 29, 2026
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear customer, thank you very much for your kind review and for choosing our service. We are pleased to know your experience was positive.
The Autovia Team
Good car, great customer service
Good car, but most importantly the customer service. Hats off to Mohammed at Malpensa Airport office (King Parking).
December 24, 2025
Reply from autovia.it - Malpensa Aeroporto
Dear customer, we are pleased to know that your rental experience was smooth and satisfactory.
The Autovia Team
Scam!
It’s been now almost two months that I have been scam by Autovia and its broker, Economy Booking.
You can find my comment below.
Run from these scammers that seduce you with fake discounts.
November 9, 2025
Unprompted review
Kindness of the people and the quality…
Kindness of the people and the quality of the car.
November 22, 2025
Reply from autovia.it - Malpensa Aeroporto
Thank you very much for the 5-star review! We’re glad to hear that you appreciated both the kindness of our staff and the quality of the car. Your feedback means a lot to us.
We look forward to welcoming you again!
The Autovia Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Would’ve given 0 stars if I could. Disgusting customer service, they refused to provide car with my credit card. Then offered to provide the car with my partners card if we pay again but 5x the price we paid online. Still haven’t got my deposit back ever since. Staff were rude and unapologetic. Total scam.
August 26, 2025
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Thank you for sharing your feedback, and we are truly sorry to read about your negative experience. We understand how frustrating it can be to face issues at the pick-up stage, and we want to clarify a few important points.
For all rentals, our company requires a physical, nominative credit card belonging to the contract holder, as it is the only method that allows us to process the mandatory security deposit. We acknowledge that this can be inconvenient, but it is a standard procedure in the rental industry and part of our internal policies, which each rental company sets independently.
We are also sorry to hear that you felt the staff was rude — this is not the level of service our team aims to provide, and we will investigate the situation internally.
Regarding the security deposit still pending, we would like to check your file immediately and provide a clear update.
Please contact us at customercare@autovia.it
so we can review your case in detail and assist you directly.
We hope to clarify the situation and improve your perception of our service.
The Autovia Team
Reply from autovia.it - Malpensa Aeroporto
Thank you very much for the 5 stars and your kind feedback!
We’re glad to hear that everything was great and that our company met your expectations. We look forward to welcoming you again on your next rental.
The Autovia Team
The worst customer service I’ve ever…
The worst customer service I’ve ever experienced. Charged £400 to me post-hire with no explanation. And has ignored all attempts to communicate, likely because I have all evidence of car’s conditions ready for the dispute.
They are cheap for a reason, they will find anyway to charge you hidden fees like late fees.
Place is a dump and staff are rude.
Avoid at all costs.
September 4, 2025
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Thank you for taking the time to share your experience, and we are genuinely sorry to read about what happened. Knowing that you felt you received unclear communication and insufficient support does not reflect the standards our company aims to provide.
Regarding the £400 post-rental charge, please be assured that every case is handled through documented procedures, and any cost is applied only when supported by objective evidence. The fact that you feel your previous messages were not acknowledged is concerning, and we would like to look into this as a priority.
We kindly ask you to contact us at customercare@autovia.it
so we can review your file in detail, provide all related documentation, and clarify the situation fully. Our goal is to ensure transparency and resolve this matter correctly.
We truly hope to regain your trust.
The Autovia Team
Easy Pick up
November 3, 2025
Reply from autovia.it - Malpensa Aeroporto
Grazie per la tua recensione! 😊
Siamo felici che il ritiro del veicolo sia stato semplice e veloce — la rapidità e la chiarezza delle procedure sono aspetti a cui il nostro team dedica sempre grande attenzione per garantire un’esperienza senza stress.
Ti aspettiamo presto per un nuovo noleggio con Autovia!
Il Team Autovia
Exelant. We received service from a lady named…
We received service from a lady named Isabelle. At the rental station at Milan Airport. She simply did everything to make sure we had a good experience. She handled all the issues where problems were discovered. And all quietly and professionally. Bravo!
October 22, 2025
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
thank you for your wonderful 5-star review! We’re delighted that Isabelle made your experience so pleasant and handled everything with professionalism and care.
We’ll be sure to share your kind words with her!
The Autovia Team
Given an unsafe car, no apology and no reply to emails
We queued for over two hours to collect the car, only to be told they didn’t have the automatic model we had specified. Once we finally received a car, about an hour into the drive we noticed the oil warning light was on and the engine sounded unusually loud. We called Autovia, and they advised that we could either drive back to exchange the car or buy oil ourselves and be reimbursed. We chose to buy the oil, and after that everything seemed fine.
We kept the receipts and informed the office when we returned the car. However, when we requested the refund for the oil, the staff became rude and refused to discuss it. Once we got home, we emailed their support team with all the details and received only an automated reply. Since then, we’ve had no refund and no apology for giving us a car that, in my opinion, was poorly maintained and potentially unsafe.
September 18, 2025
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are sincerely sorry for the situation you described and fully understand your disappointment.
Autovia is constantly committed to keeping its fleet in excellent working and safety condition, and any report of a technical issue is treated with the utmost seriousness.
Regarding the reimbursement for the oil purchase, please rest assured that every expense claim related to a mechanical anomaly is reviewed individually by our administrative department, in collaboration with our technical assistance team.
From what we can see, it seems that your previous message may not have been sent to the correct address, as we do not use automated replies.
We kindly ask you to contact our Customer Care (customercare@autovia.it
) again, including your rental agreement number and attaching a copy of the invoice for the oil purchase. Your case will be given top priority and carefully reviewed, and you will receive a full response as soon as possible.
We apologize once again and remain at your complete disposal to resolve this matter in a transparent and definitive manner.
Kind regards,
Autovia Team
WARNING
WARNING – Stay away from this car rental company!!!
They are complete scammers who take advantage of people! They gave us a car that didn’t even work properly, and when we came back to return it, they forced us to pay €790 for damages we absolutely did not cause.
On top of that, they threatened not to take us to the airport with the shuttle we had already paid for unless we paid their fake charges.
This was an absolutely horrible and stressful experience — please, stay away from this company at all costs!
October 19, 2025
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are truly sorry for what you described and fully understand how stressful and frustrating this experience must have been. What you reported does not reflect the principles of fairness, transparency, and respect on which Autovia’s service is based.
Please allow us to clarify that any damage charges are applied only after thorough verification, supported by photographs, technical inspection reports, and a signed or documented return checklist. No arbitrary charges are ever made.
As for the shuttle service, it is always our policy to guarantee customer transportation regardless of any billing dispute. If this was not the case, we sincerely apologize and will conduct an internal review immediately.
We sincerely apologize for this negative experience and thank you for sharing your feedback — it helps us identify and resolve any operational issues promptly.
The Autovia Team
SCAM!
SCAM!
I made a reservation for two cars in July. Due to a ‘technical issue’, they were only able to issue one. I was asked to contact customer service in order for them to amend the reservation and for the car to be released. I asked the lady at the counter, if the issue couldn’t be sorted, would I get a refund and she said, “of course”.
Customer service did not reply that day or ever and after three hours of standing at the counter, we were forced to go elsewhere with the understanding that we would get a refund as we did not cancel the booking and Autovia could not fulfil the reservation.
After we left Italy, I raised a claim with my credit card in order to get the refund as customer service never replied. Now, three months later, I have received an email from ‘Debt Recovery’ that I owe the payment for the second car or they will begin debt collection within 7 days! This is a scary, intimidating and scammy practice and as I was assured I would receive a refund, to then turn around and change their mind a quarter of a year later is very upsetting. I do not recommend anyone rents with this company. Maybe they will decide there is a technical issue with your booking and you will be stranded and hounded for money for a service you didn’t receive…
October 15, 2025
Unprompted review
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
we are truly sorry for your experience and understand your concern. We would like to clarify, however, that Autovia refers cases to the debt recovery department only when the outstanding amount is actually due, based on the contractual documentation and internal verification.
If you believe there has been a mistake or a misunderstanding, we kindly invite you to contact our debt recovery department directly, providing the case reference number and any supporting documents or correspondence. Our team will carefully review your situation and, if appropriate, carry out further checks or clarifications.
Autovia remains fully available to cooperate in resolving the matter as quickly and transparently as possible.
Best regards,
The Autovia Team
Excellent service
Excellent service. Easy pick up and arranged different drop off location without any fuss. Great car.
July 27, 2025
Reply from autovia.it - Malpensa Aeroporto
Dear Customer,
thank you for your 5-star review. We are delighted that you found the service excellent, the pick-up process simple, and the flexibility of drop-off convenient. It’s great to know the car met your expectations as well.
We look forward to welcoming you again soon.
Best regards,
Autovia Team
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