Picking up the car in the airport was perfect, service level was high and information etc was super kind and fast. When picking up the service was not quite as good and friendly, seemed we where most... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The counter agent was very helpful when it came to an issue surrounding my IDP. We had to bear a little more financial burden than originally quoted but we were happy to still rent the vehicle. That b... See more
Company replied
Constumer focus at your autovia desk at the airport can be more and better focussed on the customer instead of colleagues am ong themselves. Service at the pickup location was very good.
Company replied
Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned. Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into th... See more
Company replied
Company details
About autovia.it
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
In tutta Italia, 00000, In tutta Italia, Italy
- +39 02 84065
- info@autovia.it
- autovia.it
Auto e furgoni
4.0
Great
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went well
Everything went well. I sincerely recommend using their services
September 20, 2026
Reply from autovia.it
Dear Customer,
thank you for your positive feedback. It is always rewarding to know that the work of our team is appreciated.
The Autovia Team
Great staff and super car
The staff explained the details of insurance and the rental details.
I was offered and I excepted an upgrade with a extra fuel charge
The car was new and no damage
On return the staff were helpful and friendly. They checked the car and fuel level. Excellent experience
September 19, 2026
Reply from autovia.it
Dear Customer,
thank you for your rating and for taking the time to share it. We hope to see you again soon.
The Autovia Team
Useless con artists that charged us 2…
Useless con artists that charged us 2 months after we got back for damage we hadn't done.
June 13, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry about what you describe, but we cannot accept Autovia being described as “con artists”.
Any damage charge must be supported by the documentation relating to the vehicle and the rental. As you state that the charge was applied two months after the vehicle was returned and that you completely dispute responsibility for the damage, the specific case needs to be reviewed.
If the matter has not yet been clarified, please contact customercare@autovia.it with your rental details and the disputed amount.
The Autovia Team
Fast Service
Fast Service, Nice people
I like to drop off the car where I picked it up -like it is with Autovia - great
September 19, 2026
Reply from autovia.it
Dear Customer,
thank you for choosing our service. We are glad that everything went well during your rental experience.
The Autovia Team
All fine from A to Z
September 18, 2026
Reply from autovia.it
Dear Customer,
thank you for your positive review. We are pleased to know that you had a good experience with Autovia.
The Autovia Team
Excellent Service
Excellent experience from collection to return clear pricing documentation with no pushing additional insurance. Very fair with the car inspection on return.
We have no hesitation in recommending Autovia car hire.
September 17, 2026
Reply from autovia.it
Dear Customer,
thank you for your kind words and for your trust. We hope to have the opportunity to serve you again.
The Autovia Team
Reply from autovia.it
Dear Customer,
we are happy to read your positive review. Thank you for choosing Autovia for your journey.
The Autovia Team
The staff were super helpful and…
The staff were super helpful and efficient. Car was clean and comfortable.8 would use them again on my next trip
September 13, 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your feedback. We are very pleased that you enjoyed your experience with us.
The Autovia Team
I have been in dispute with Autovia…
I have been in dispute with Autovia over a false claim that they made and then removed money from my account. They replied asking me to contact their customer care team which I have done requesting various documents/ photos to back up their claim. I have received none of these and no response at all. Countless reviews on trustpilot tell the same story about this company. Do not use them under any circumstances. If anyone at Autovia Perugia is remotely interested the booking number id 202601769033, Autovia has posted an answer that does help in anyway and I have still not had any response from their customer care team, they clearly don't care. 5/10/26
July 2, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry that, after contacting our Customer Care team as requested, you have received neither a response nor the documentation relating to the disputed damage claim.
When a charge is disputed, the customer should be able to receive the relevant information needed to understand the reasons for it and to submit their own evidence.
You have included your booking number in the review, which allows the rental and the documentation relating to the disputed charge to be identified and reviewed.
The Autovia Team
€318.31 for a Scratch That Wasn’t…
€318.31 for a Scratch That Wasn’t There? Welcome to Autovia Pisa Airport.
At pickup, I pointed out a dent that wasn’t listed in the contract. A male staff member responded by lecturing me about why I should have bought their insurance instead of using third-party cover. Rude, condescending, and completely unnecessary. Apparently, noticing existing damage is a good way to get told off.
After returning the car, they claimed I’d caused a new scratch and demanded €318.31. I had photos taken immediately after drop-off showing no visible scratch, and I emailed them repeatedly. Their response? Complete silence.
I had to make it clear I was prepared to escalate the matter to consumer protection authorities before the deposit was eventually returned. Not one reply to my emails. Charming.
My advice: photograph and video every panel at pickup and return, keep the originals, and challenge any damage claim you dispute in writing. Don’t be afraid to escalate to the relevant consumer authorities if you’re ignored.
I’ve rented cars in plenty of countries, but this was a special combination of rude service and a frustrating damage dispute. Deposit returned in the end—but Autovia couldn’t even manage the courtesy of answering.
September 13, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the way you describe both the interaction at pick-up and the subsequent handling of the damage dispute.
Pointing out any pre-existing damage is absolutely appropriate, and photographic documentation taken at both pick-up and return is important precisely to clarify situations like this.
We are glad that the deposit was ultimately returned, but we are sorry that, despite your repeated messages, you did not receive a response. Even when a dispute is eventually resolved, customers should receive clear and timely communication.
The Autovia Team
Reply from autovia.it
Dear Customer,
thank you for your trust. We are glad that your experience with Autovia was a positive one.
The Autovia Team
Reply from autovia.it
Dear Customer,
thank you for your comment. We are happy that our service met your expectations.
The Autovia Team
Service-minded staff.
September 15, 2026
Reply from autovia.it
Dear Customer,
thank you for choosing us and for leaving such a positive rating. We hope to welcome you again soon.
The Autovia Team
From the collection
From the collection, at around 22:00 on a Sunday night, the lady who delt with our hire was polite and personable.
The car was clean, in good condition and the staff were efficient doing the hand back.
Would I use them again? YES
September 16, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
thank you for your review. We are glad to know that you had a good experience with our team.
The Autovia Team
Reply from autovia.it
Dear Customer,
we are pleased to know that you had a positive experience. Thank you for choosing Autovia for your rental.
The Autovia Team
No customer support
They offer chinese cars instead of the ones advertised. I booked a Golf. This oftens happens but wanted a 'normal' car.
The girl at Rome was very good, however, my issue is if something goes wrong with the car, which it did. No one answers the phone and you are stranded.
September 8, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry about the problem you experienced with the vehicle and, above all, about the difficulty in receiving telephone assistance when you needed it.
A booking is for a vehicle category and does not guarantee a specific model or brand, so the car provided may differ from the one shown as an example during the booking process.
The assistance issue is different: when a problem occurs with the vehicle, customers should be able to receive support. We are therefore sorry for what you describe and will take your feedback into account.
The Autovia Team
I wouldn’t even give this company 1…
I wouldn’t even give this company 1 star to be honest - this has to be one of the WORST experiences we have ever faced when travelling complete and utter SCAMMERS DO NOT USE THIS COMPANY!!
We arrived at Pisa airport car rental and already had booked our car rental through easyJet when arriving we presented our documents along with our card which we paid the booking with however the lady Satar would not accept as the card name presented differently as initials (as UK banking does) rather than the full name we had booked with after presenting several more cards etc proving this was us, the customer service team become very rude and would not help us at all leaving us with NO car which we had paid for leaving us with no transport which we needed as we had to get to a wedding which was 2 hours away. Examples of the rudeness and aggressive behaviour were “they needed to get back to there job”, “saying we had a sad life”, “putting headphones in and ignoring us completely”, “getting up and going behind the desk and closing the door pretending we wasn’t there”, “saying we could get extra insurance and paying way more and then we couldn’t” the list goes on. The man there who would not give us his name to raise this complaint was so aggressive and rude so I can only describe him as a bold was so unhelpful and should not be working in hospitality what so ever.
We even spoke to the broker at easy jet who was fine with the card but the women and man were just being horrible and awkward.
We were then left with no car and was stuck until another car company kindly offered us what they had.
We were then left paying more money for another car rental.
When finally arriving at the wedding we found out another wedding guest had used the same car company and they had the same card issue however they were charged extra (triple) the insurance as the names on the card again didn’t match the name (initials on the card which most U.K. banks do).
I can only repeat DO NOT BOOK THIS CAR COMPANY!! SCAMMERS SCAMMERS SCAMMERS
September 11, 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you describe and for the behaviour you say you encountered at the desk. Courtesy and professionalism should always be guaranteed, even when a rental cannot proceed.
However, we cannot accept Autovia being repeatedly described as a company of “scammers”.
A physical credit card in the main driver’s name is required for collection, and the name shown on the card must be clearly identifiable as belonging to the person named in the rental documents. Where only initials or abbreviated names appear on the card, it may not be possible to accept it as a guarantee if the match cannot be verified according to the required conditions.
Given the circumstances you describe, including the conduct attributed to the staff, the case deserves a specific review.
The Autovia Team
Recommended car rental agency
Quick check in and out. Good service. Very good car, relatively new and clean. Price was also okay.
September 15, 2026
Reply from autovia.it
Dear Customer,
thank you for your positive rating and for your trust. We hope to assist you again in the future.
The Autovia Team
Had issue with insurance …
Had issue with insurance and was sorted at the desk by a very helpful lady and gave me an upgrade in the process.
They were very helpful both getting the car and handing it back.
Maurice Deegan
Ireland
September 15, 2026
Reply from autovia.it
Dear Customer,
thank you for your review. We are happy to know that you were pleased with the service you received.
The Autovia Team
Great experience and upgraded
On arrival we quickly found the Autovia desk in the back of the car rental building (separate, directly besides terminal) and she was very friendly with us. The documentation process was quick, no annoying upselling, and we got an upgrade from Ford Kuga to a spacious Geely (a brand we had not heard of before). The car, despite its young age, did have quite some damages already. Most of which were tracked in the handout report, a few of them we found as 'new' and we made a video of it, just in case. On the return of the car, there was a quick inspection and all was found OK. I didn't have to show the earlier video. The return employee was not the friendliest, but I attribute that to the fact that many people are suspicious for damage scams based on many negative online reviews. I'm only now waiting for the deposit to be released, which is taking a while. But I would rent again from Autovia.
September 13, 2026
Reply from autovia.it
Dear Customer,
thank you for your 5-star review and for sharing your experience in such detail. We are pleased to hear that you appreciated the friendly welcome at the desk, the quick documentation process, and the vehicle provided.
Thank you also for your comments regarding the vehicle’s existing damage and your experience during the return process. Your feedback is valuable and helps us continue improving our service.
Regarding the security deposit, Autovia releases the pre-authorisation once the rental has ended and the necessary checks have been completed. The time it takes for the amount to become available again may then depend on the card-issuing bank and payment network.
We are very glad to hear that you would choose Autovia again.
The Autovia Team
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