Having been let down badly by Dyson and another Sebo supplier, I came across Avern Cleaning Supplies on the internet. Their price for a Sebo X7 automatic pet vacuum cleaner was very competitive.... See more
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Review summary
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Great price and service 👏 👌 Quick response to my purchase. Posted one day later. And i recieved it two days later! Very good Avern Cleaning supplies! 👍😃 100% recommended them and i will be us... See more
Company replied
ordered once again from Avern for floor tools for our Henry vacuums and once again excellent service came to us within 2 days of ordering .
Company replied
After some silence re dispatching I made one phonecall my order appeared almost instantly .I live very remotely so impressed.
Company replied
Company details
- Cleaning Products Supplier
- Appliance Parts Supplier
- Industrial Supermarket
- Industrial Vacuum Equipment Supplier
- Janitorial Equipment Supplier
- Vacuum Cleaner Store
About Avern Cleaning Supplies (Internet) Ltd
Written by the company
We offer NEXT DAY delivery on selected machines & same day collection for majority of our items in stock. NEXT DAY MACHINES spares & accessories BOOK A machine DEMO janitorial
Our Vision
At Avern Cleaning Supplies, our vision is to create cleaner, safer, and healthier environments for everyone. We believe that cleanliness is not just a task; it's a way of life. We aspire to be the go-to source for cleaning products that empower individuals and organizations to achieve cleanliness and hygiene goals efficiently and sustainably.
Contact info
Unit E6/7 Blackpole Trading Estate East, WR3 8SG, Worcester, United Kingdom
- 0800 9788 499
- Sales@averncleaningsupplies.com
- averncleaningsupplies.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Competitive pricing and great service
It was my first time buying from Avern Cleaning Supplies and it was a very positive experience. The price was great and the delivery was very swift. I will use this company again. Many thanks for a first class service.
April 8, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Lindsay,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Just what I wanted and arrived just…
Just what I wanted and arrived just when I needed it
April 8, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Paul,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
First class service
I received good clear advice on the product I wanted to buy. Speedy service. Genuine quality product.
April 7, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Richard,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Very fast posting and delivery
Very fast posting and delivery. Good communications. Nice item. Will use again.
April 7, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Kevin,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Barbara,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Richard,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Good selection of Sebo accessories
Good selection of Sebo accessories
Easy to order and fast delivery
April 7, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Bernard,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
I am yet to receive the order,
I am yet to receive the order,
Evri have managed (not for the first time) to delay the delivery. 6 days into a "2-3 day" delivery, 48 hours after receiving an email telling me that these things are usually resolved within 24hrs.
April 7, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello,
Thank you for your feedback regarding Evri. Unfortunately, once an item has been shipped, it is outside of our direct control and we are unable to manage any delays that may occur during transit.
That said, our customer service team is always available via phone or email to assist you with tracking your delivery, arranging replacements, or issuing refunds where necessary.
We understand that your item has been delayed by two days, and we sincerely apologise for the inconvenience. Please be assured that we are currently investigating this matter with the courier to identify the cause of the delay and help prevent similar issues in the future.
Kind regards,
Avern
Brilliant service thank you very much
Brilliant service thank you very much. Would recommend
April 7, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Darren,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Lyn,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
reasonable delivery time
reasonable delivery time, communications good, arrived when stated
April 2, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Lisa,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Very competitive prices and quick…
Very competitive prices and quick dispatch. Easy to use website.
April 2, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Stuart,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
HAPPY Customer 5 star service
Great product good quality and great service prompt delivery next day would definitely shop with you again
April 2, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Dave,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Gary,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Kevin,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Great product at a reasonable price
April 1, 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Tracy,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
Poor service, poor communication - AVOID!
Poor customer service on top of poor operational service. Sent item much later than advised at point of sale. Dodd not cancel the order despite it not being sufficiently in transit (given it took a number of days to arrive)
Was way too late so made other arrangements. The return process was poorly communicated (only organised when a complaint was made as they expect the buyer to pay for postage on an item they messed up over!)
After sending the item back I get zero communication or confirmation that THEIR courier collected it.
As a result I still have not been refunded so have to go via the selling platform to try to resolve it.
Still waiting for any form of communication - when I buy from Amazon I expect the businesses to be better placed to manage customer care.
January 9, 2026
Unprompted review
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration.
We sincerely apologise for the delay in dispatching your order. This is not the level of service we aim to provide.
Regarding your return and refund, this should have been handled more smoothly, and we apologise for the lack of updates after collection. This is something we take seriously, and we are reviewing both our processes and communication to ensure better visibility for our customers.
We appreciate you bringing this to our attention and are working to improve both our operational and customer service standards.
Kind regards,
Avern
Poor Quality - Deceptive description.
I ordered 2 items from Avern: A Genuine Henry Hoover Flexible Crevice Tool 907486 and a
Genuine Henry Hetty Airo Brush Floor Tool - Black 907424 - 601227 (AB270).
Firstly, the connector stem of the Airo Brush cracked immediately when I inserted the metal pipe, and I had to unscrew the whole thing and replace the connector with the one from my old Airo Brush.
Secondly, the 'Flexible' crevice tool, while advertised as being able to bend both left and right to almost 90 degrees, is barely flexible at all . . . just a solid length of slightly softer hard plastic.
If I were to bend it to the extent shown in the advertising images of the product, it would snap easily.
I was expecting a fully flexible tool made of softer, pliable plastic, as shown in the product description images.
I understand that it's not exactly Avern's fault that the products were faulty/not as advertised, but it made for a very disappointing shopping experience, and I expected a lot better for the price paid.
January 13, 2026
Unprompted review
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello,
Thank you for your feedback. We’re sorry to hear that you’ve experienced issues with your products.
Please rest assured that our customer service team is always here to assist you-whether you need advice on a product or a replacement for a damaged item.
We truly value your feedback and hope you’ll give us another opportunity in the future to make things right.
Kind regards,
Avern
Very fast delivery
Very fast delivery. My item was lost in transit a replacement was sent out next day very good service. Would definitely recommend.
December 5, 2025
Unprompted review
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Rebecca,
Thank you for your positive feedback, we're pleased to hear you've had a positive experience with us and look forward to your continued support.
Kind regards, Avern
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