Avern Cleaning Supplies (Internet) Ltd Reviews 1,130

Excellent service and quick delivery!

Really helpful company. I ordered a replacement for the faulty trigger gun for my pressure washer. Upon collecting it, Rob from Avern helped me diagnose a simple and easily fixed issue which meant that my old one didn’t actually need replacing at all. Was happy to credit me for my unnecessary purchase. They didn’t have to do this but it was very appreciated. Thanks, Rob! 10/10.

I needed a new nozzle for my pressure washer. I phoned in and a very helpful lady confirmed you had one. I paid called in that afternoon and a member of staff found one.
Excellent service. Thanks. David

You had what I wanted at a great price and was delivered promptly. What's not to like?

Highly recommend!

Had to order a new motor for my hover (basil) as the old motor had failed. I was given your contact details when I contacted numatic themselves. The website was easy to use I was able to find the motor I needed so really pleased .

Ordered what was supposed to be a brand new machine, but it turned up scratched, noisy, and clearly used. When I reached out to customer service, I got vague, dismissive replies that dodged pretty much everything I asked.

Instead of directly answering whether the whole unit could be replaced, I was suddenly offered a refund I didn’t even ask for, while my actual concerns went ignored. At one point, they even told me the scratches and wear in the photos I sent were “just dust”. Seriously?

After a few rounds of back-and-forth, someone higher up jumped in - not to resolve the issue, but to scold me for being “rude” and defend the rep who wasn’t answering my questions. Apparently, asking for clear answers now counts as a personal attack.

To top it off, they scheduled a next-day collection without checking if I’d even be available, and then informed me that all my future orders would be automatically refunded. So I guess I’ve been banned too - which would be funny if it wasn’t so ridiculous.

All in all, the whole experience felt more like dealing with a defensive family setup than a professional company. I won’t be shopping with them again, and if you value transparency and decent customer service, I’d suggest looking elsewhere too.

----------- Response to below:
Hi "Aqua"

Let’s be clear. I wouldn’t have had to email you out of hours if your team had actually responded to my original questions with clarity and professionalism. The only reason this situation dragged out is because I was met with vague, clipped replies, deflection, and zero accountability.

At no point was I offered a replacement machine. I'm can more than happily share screenshots of the full email chain if you'd like. I specifically asked whether the entire unit could be swapped, and instead of a straight answer, I was offered a refund, which completely dodged the issue. You're not providing customer support, you're dancing around my queries and issues and trying to convince customers that scratches, noise and wear are just "dust".

You then scheduled a collection without checking my availability, and when I couldn’t make that and informed you of such, you treated it like I’d chosen to keep the item, which couldn’t be further from the truth. That assumption just highlights how unwilling your company is to actually listen to its customers. You also provided no follow-up/communication after I'd informed you.

Given how Avern handles situations like this, from dismissive responses to patronising public replies, claiming staff were abused because a customer asked a representative to do their job instead of dancing around concerns and questions- I’ve decided not to engage with your business any further. I’ve been making arrangements directly with the manufacturer, who’ve been far more helpful, responsive, and understanding than anything I experienced through your "team".

And just to underline the tone you chose to end on, I’ll quote you directly:

“..so hopefully we won't have to deal with you again."

"Thank you so much for choosing to spend your bank holiday weekend thinking and writing about Avern instead of spending it with family or friends - it means a lot to us :)
All the best, hope you treat people around you nicer than you treated our staff.”

That kind of petty, passive-aggressive sign-off really says it all. Thanks for confirming exactly what kind of people you are, why I won’t be back and why I'd urge others not to do business with you.

Was kept inform of the delivery all along the way

Order delivered two days after being placed; I can't see how this kind of service can be improved. Thank you.

Very helpful as the 10 bags I ordered with the vacuum didn’t turn up. After notifying Avern Cleaning they promptly sent the bags out the next day. Very fast delivery thanks Avern staff.

Item as described and sent promptly

Excellent service, easy to order delivered on time and quickly all good

All good so far

Prompt delivery, reasonably priced

Very helpful

Super quick delivery and exceptional prices

I purchased a numatic wet vacuum which has rarely been used. It is only used on specific jobs from time to time.

The vacuum was not working correctly, it was foaming and spitting out water from the motor head and over heating.

I was told I needed to send the machine back for repair which I did. I was without the machine for some time and had to bear the expense of hiring another.

I used the machine for the first time since the repair around 2 weeks ago and the same issue was happening. The machine eventually stopped working altogether half way through a job.

Again I have been told to return the machine for repair as it is “company policy” to repair under warranty.

I now have the expense of hiring another machine whilst I try and get to the bottom of this with Amazon and get a refund.

The machine is absolutely useless.

Be careful using this company as if they sell you a faulty machine, you ain’t getting your money back.

Very disappointing.