BabySecurity Reviews 

4,216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Emma has been amazing throughout our purchase. Unfortunately we had a fault with a pram that occurred after a couple of weeks of use. Emma was amazing in organising replacements and going the extra mi... See more

Rated 5 out of 5 stars

Happy with the service! Purchased a narrow baby-gate that lasted just about 1 year of a toddler hanging off it (when it wasn't locked) before a hinge broke. Contacted the company about a spare... See more

Rated 5 out of 5 stars

I recently had an issue with a part of my Silver Cross and had been putting off trying to get this replaced because it always feels like hurdle after hurdle and being a tired Mum this just isn’t what... See more

Rated 5 out of 5 stars

Firstly, excellent customer service, communication with prompt delivery. Secondly, we are just so impressed with this baby gate, brilliant quality, very robust and well made plus it’s a really g... See more

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4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,216)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really poor service!

Ordered 2 x baby gate spacers on 12th December - sent chaser email on 20th - no reply - decided to ring on 22nd only to be told the items weren’t in stock and that they apologise for not getting back to me as they are very busy - don’t appreciate this type of ‘customer service’ - if I hadn’t chased I’d still be waiting in vain! Disgusting customer service! Won’t be using again!

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent purchase

Excellent price, and excellent delivery as expected and free of charge. Hassle-free checkout process, and I'm extremely happy with my purchase. Highly recommend this merchant to anyone looking for baby logistics and other items. Rock on BabySecurity!

December 18, 2020
Rated 5 out of 5 stars

Great communication and the products I struggled to find elsewhere!

I live in Luxembourg, and couldn't find what I was looking for here, which is how I found BabySecurity. As I was keen to buy from a smaller company, I was happy to find BabySecurity which offered great value and international delivery.
The communication with the team has been fantastic. I've received responses very swiftly.
Very happy with the communication, value for money, and products available.
I look forward to shopping with them again soon!

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

product received on time very good…

product received on time very good price and excellent quality Chat and telephone operators very helpful and kind available to solve any problem to try to help customers in the best possible way I am really very satisfied I recommend the warehouse BabySecurity I am a really serious company

December 17, 2020
Unprompted review
Rated 1 out of 5 stars

Do not recommend.

Paid extra for delivery so that it would come today but nothing. Messaged on facebook and live chat but both got left on read without a reply. Now messages send but don't deliver.

Edit: Recieved product a day late. Got a response from company but only after I commented pubically and the person was snotty and sarcastic in the responses. Do not recommend this company.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing customer services,waiting for my neighbour to tell me how good the mat actually is. But I'll be back for sure.

Firstly many thanks to Kathryn around 5pm on the 7th of December. I wanted to try and track my delivery as it was a gift for my neighbour. Kathryn quickly found the tracking for me, and did the tracking for me and reassured me that the package had been delivered 9.24 this morning.
Kathryn remained calm and professional and also said that she knew my neighbour would be reassured with the mattress alarm.
This is the kind of service and level of professionalism that will certainly see me coming back to Babysecurity if I ever have the need to buy any other products to keep friends or families babies safe
The website is very user friendly, the prices are reflective to the level of safety or type of safety that you need, and I was lucky to have the exact item I wanted on sale!!!!
So all in all I will be coming back and I will be recommending this company to my friends and family too.

December 7, 2020
Unprompted review

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