Emma has been amazing throughout our purchase. Unfortunately we had a fault with a pram that occurred after a couple of weeks of use. Emma was amazing in organising replacements and going the extra mi... See more
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See what reviewers are saying
Happy with the service! Purchased a narrow baby-gate that lasted just about 1 year of a toddler hanging off it (when it wasn't locked) before a hinge broke. Contacted the company about a spare... See more
I recently had an issue with a part of my Silver Cross and had been putting off trying to get this replaced because it always feels like hurdle after hurdle and being a tired Mum this just isn’t what... See more
Firstly, excellent customer service, communication with prompt delivery. Secondly, we are just so impressed with this baby gate, brilliant quality, very robust and well made plus it’s a really g... See more
Company details
Contact info
Unit 24b, Kings Street Industrial Estate, PE6 9NF, Langtoft, United Kingdom
- 01778 561086
- info@babysecurity.co.uk
- babysecurity.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Yes these kick matts I ordered were…
Yes these kick matts I ordered were delivered really quick within couple of days and they were as they were described I would recommend these they look if decent quality although I’ve only had them couple of days
I was very impressed with the service…
I was very impressed with the service however would not use the company again. I found the web page when trying to pay by the accepted credit cards deducted the VAT ie. £3.35 which is not due for goods dispatched to Jersey. Both cards were rejected and the only way the order would be accepted was through PayPal which included the VAT. For this reason I would not make another order. Janis Hutchison

Reply from BabySecurity
Good service
Good service. Delivery came quickly with no problems and was exactly as ordered.
Excellent customer service and top…
Excellent customer service and top quality products
Amazingly quick delivery product as…
Amazingly quick delivery product as described can’t fault it!
Customer service very good
Dealt with Charlotte. She sorted my tv screen protector out and organised an exchange as I purchased the wrong size. Be careful choosing size as it isn't the same as your tv for example the 55-56" one would not fit a 55" tv you need to measure the screen only. Overall I am Very pleased with the way customer service handled my issue. Would recommend using. Thank you
Delivery was very quick
Fantastic gate
Fantastic gate, very easy to install everything you need is in the box. Very happy with our purchase
Ordering page was hard to follow but…
Ordering page was hard to follow but saying that I am an OAP.
Delivery was exceptionally fast.
Product was beautiful.
Stair gate
Purchased a stair gate for our dog after trying other well known brands and this one is very good, very impressed with the gate and how easy it is to fit and use with the magnetic closure. Very strong quality well made and perfect for the job. Highly recommend.
Doona
I bought a doona I can’t believe I received it within 24 hours the customer service was excellent too will happily buy off them again thank you baby security
Was sceptical ordering from the site as…
Was sceptical ordering from the site as I had never heard of it however took the plunge and had a great service, ordered Motorola intercoms for less than half the original price and received within 2 days. Highly delighted
Very happy with this purchase
Very happy with this purchase. I really recommend Motorola products
Highly recommend
I ordered two booster seats, they were the cheapest deal on them I could find, so very good value. It was easy to order very good communication and they arrived within a couple of days. I would definitely recommend and use again.
When I ordered my pram,I got next day…
When I ordered my pram,I got next day delivery and it didn’t turn up until a week later,I emailed customer services asking where the pram was and what was happening but nobody ever got back to me.
The product is amazing and think you get amazing stuff for the money. But customer services and delivery was shocking.
bought stair gate and bed rail
bought stair gate and bed rail, only stair gate arrived. phoned baby security who are adamant both were sent. poor customer service, poor delivery, will Never buy again.
Great customer service & fast delivery
Great customer service & fast delivery. First time buying something here & would definitely deal with this company again
Disgusted with this company.
Disgusted with this company.
Purchased a pram. Took it out of the box. Saw it was too small so returned it at a cost to myself of £20 a couple of days later. Put the reference number clearly on the box as requested in the returns section.Paid £80 (deposit & a further 1st payment of £30) to be told they only pay a partial refund as the box can no longer be used as the returns number was on it & the returns amount is minus 15% of the total value, Which is not stated on the returns section.So I have
paid £80 + £20 postage and have been refunded £44. My Grandson never even sat in it.
My daughter had this pram out of the box for no longer than 15 mins before re packaging and returning a few days later as she could see it was smaller than she had originally been told when speaking to "baby security" . It states on the returns section that a full refund will be issued as if returning to a shop.. It does not state that there will be a 15% charge of the total amount if you write on the box. (they actually state to make sure the reference is clearly marked on the box.
I will be taking this further!!!!!
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