Banana Republic Reviews 

I purchased two final sale items from Banana Republic online. When they arrived, they were both defective. The trench coat arrived with no belt. The wool jacket had clearly been washed and shrunk before sending it to me and the sleeves came up to my elbow. Despite being told the defective items could be returned by an online agent ultimately, Banana Republic shipped both damaged items back to saying they were "not defective". Online final sales are a scam to pawn off unwearable items on unsuspecting buyers.

I used to love Banana Republic, bought many of their beautiful dresses. Hard to believe it, isn't it? Now their clothes are hapless, shapeless, below quality tailoring or selection in tasteful colors. This company went into a woke, talentless, clueless business. Pity,but like many other clothing companies, BR fell into a boring, forgetable pit. No point of checking out their website or store

I loved BR and was a loyal customer for some time, replacing most of my wardrobe with their products
Must've spent thousands of dollars there this last year alone - but they won't get another dime from me
Most negative reviews here gripe about final sale/no exchange on items being blown out at 70% discount - but I can't think of a single company whose policies/practices are any different from theirs. The other big complaint seems to center around delivery delays, and that's a 3rd party issue which can't be dumped in BR's lap IMO
I'll tell you what's infuriated me to the point of no return: I scanned their site regularly for specials and Banana Republic began to indicate that there was "Low Stock" on the items I was interested in. The fact that I got this message on EVERY product I clicked on should have aroused my suspicions
But I naively believed them and immediately bought them all at full price. I was happy to do so
Months and months later, ALL the garments were still available in copious quantities, and discounted several times over
In the month leading up to my decision drop BR, another REALLY ANNOYING thing that they started doing was adding shipping charges after I checked out with "free shipping". Not an oversight of my part - I'd done this many times. Forced me to cancel and reorder on more than one occasion. I informed their help desk, but they were no help at all. The charges were always reversed but what a super PITA to re-order, then have to check with my CC afterwards! The business with the lies about low stock was really just the last straw
It's not so much mistakes and/or money as it is their dishonesty and the deceptive, manipulative business practices regarding product availability that really soured me on the brand
Never expected my money back when a sale price dropped after I'd purchased something, or lightning fast delivery either- especially when it's included at no charge - but I expected more integrity than this
I'm sure I'm not the last good customer they'll lose over these kind of shenanigans

I never received this order of 6/4!!
I have been tracking this order since the due date of 6/14.
I have submitted requested updates and received No phone calls or updates!
I have been lied to my numerous times by customer service agents about the whereabouts of my order.
This is the worst customer service ever!!!!
Now I get notice that you have received " my return"?????? I never got the package, how did I return it?????

I need answers from someone in the US and not lies from someone in the Phillipines!!!
I will never order or shop with Banana Republic again!!!

Banana Republic online has horrible policies. They send out promotional codes and don’t offer price adjustments within their 10 day terms and conditions unless it is a price reduction, a promo code is not a price reduction???They knocked off 20% on a $1000.00 item and say Final Sale. No more online shopping for me with BR.

Calling into the 1 (888) # is pretty much the worst customer service I have ever had. The cost to shop at the store does not match the quality of their customer service (call in only). How extremely disappointing that this company has fallen to the same service level as a discount store. Best to shop in store as opposed to online -- if you need help --online -- you will receive zero help and zero quality service.

I HAVE VTO ACCESS MY
I am very frustrated with BR. I paid off my account.I cannot access it on line.
Also, it was item I submit a request. Dephline Linen Vest from last fall..stated it was no longer available.. would be restocked.
I have shopped @ BR, GAP & ONavey for over 30 years. The prices @ BR very overpriced. MAJORITY OF THE ITEMS ARE MADE OVERSEAS.
ALSO ITE.S ARE ADVERTISED..
KNOWING YOU NO LONGER HAVEVTHEM IN STOCK, WHICH HAS HAPPENED TO ME A NUMBER OF TIMES. I HAVE ADDRESSED THIS AS FALSE AVD.
I DO NOT GIVE BR, GAP & OLD NAVY 2YRS B4 it will be under Chaper 11.
BR is very over priced. Also I do not understand why BR, was removed from the Galleria I Roseville Ca, compared to leaving Arden Fair open.
I cery disappointed with the overpriced items. As a consumer for 30 yrs. I do not recommend BR to my family to shop.
Also, your reward program is MISLEADING. YOU ATE NOT GIVING THE CUSTOMERS ANYTHING. WE ALREADY PAUD FOR THE REWARD POINTS.
YOUR MGTMENT IS LEADING BR to Close add'l stores. Initial ?? will Dephline linen vest be RESTOCKED

I went on vacation with a new Banana Republic shirt I received as a gift for Christmas. I had worn and washed it ONCE. When I went to put it on, I found a hole in the front and another where the seams meet under the arm. With airline weight restrictions these days, I of course threw it out rather than carry a worthless item home. I tried contacting them first through fb (no response) then Twitter. BR responded to that, although by their response, it's obvious why 99% of their 211 reviews on Consumer Affairs are 1 star, with just two 2 star and ZERO 3, 4 or 5 star. Their response was - since you threw the xmas present top away, you're basically $%&^ out of luck. Truly pathetic customer service. I was never expecting a refund of the purchase price since I didn't have the shirt as evidence. But, there are a handful of things they could do ~ that cost them nothing! ~ to retain customer loyalty and goodwill, and actually bring people back to the store AND make them money, but they've gone so far downhill they don't even see that. And for that reason, neither I, nor my sister who bought the shirt, will shop there again.
They really need to pay attention to their Consumer Affairs, Trust Pilot and Better Business Bureau reviews, then evaluate their policies and do something to revamp their awful customer (dis)service. They are really bad at this! They should be embarrassed by the reviews they have received. Is there not a director of the customer service department who cares about Banana Republic's image? They go so far as to blame the customer for their inability to resolve customer issues! On BBB, they always answer complaints with this ridiculous line, "(we) are disappointed that you felt the need to reach out to a third party in pursuit of a resolution." They should rather be disappointed in their own customer service reps and sales associates who do nothing to retain customers due to the time consuming, horrible policies that they have in place. They'd rather argue with the customer, go back and forth in emails or DMs, or spend hours on the phone - costing them far more in employee salaries than the cost of fixing the issue would. Truly 95% of their complaints have an easy resolution that would cost them nothing or next to nothing. But I guess they must enjoy seeing all these hundreds of terrible reviews, that not only lose them that customer and her/his family and friends, but also anyone who might read the review and see how awful Banana Republic treats its customers.

I've had a long-standing relationship with Banana Republic, being a loyal customer for decades and even holding an ICON membership. Over the years, I estimate I've spent well over $20,000 with them. However, my recent experience with their online service was deeply disappointing.

I placed an order for six items through their website, but upon delivery, three items were missing. When I reached out to customer service, I was informed that one missing item could be refunded immediately, but for the other two, I needed to file an online claim.

Following their instructions, I promptly filed the claim that evening. To my surprise, the next morning, I received an email stating that my claim had been denied without explanation. Frustrated, I called customer service again seeking clarification. Instead of assistance, I was advised to dispute the charges with my credit card company (which happens to be a Banana Republic card).

This response was incredibly frustrating. I was essentially being asked to resolve an issue that was clearly Banana Republic's responsibility. To escalate the matter, I contacted the customer service number on the back of my Banana Republic card and was directed to the dispute department. Throughout our conversation, I was repeatedly reminded that the call was being recorded, and I was informed that resolving the issue could take up to two billing cycles.

This entire ordeal has left me thoroughly dissatisfied. Banana Republic's handling of the situation has been unprofessional and burdensome. As a result, once I've redeemed the rewards points I've accumulated, I'll be closing my Banana Republic card. This experience has soured my longstanding relationship with the brand.

I bought 9 items and only 8 were in the package. When I asked for refund for the missing item, they denied it. They ripped me off.

Their customer service is ridiculous!!!! Every day I reached out to them they say something different, I have been waiting for a missing item for 10 days and they keep on making excuses as to when I am supposed to file this “claim”.

No matter how many times I try to unsubscribe from their emails, I continue getting them. It nevers stops...even though I've seen many times that I will no longer receive any more emails.

I bought a merino top. It arrived with 2 prominent holes in the front near the shoulder. No point sending back as I live outside USA and Canada. In 40 years I have never had any clothes delivered with holes in them! I mean how bad is that?

Never got my order. Their process of trying to locate the package is extremely time consuming. In my case the tracking info said that the label was created for the package and it had been 20 days with no movement. During the 19th day customer service rep said to call back as it should be 20 days. I filled a form and got reimbursed immediately, however I wanted to get the items at the same price. The rep tried to get me the same price but due to the lack of ease to communicate I ended up paying more. Their chat function on the website doesn’t work well.

Sent me a pair of used jeans. I did not order used jeans yet here I am with a pair of used jeans. Pathetic

I bought the dress straight leg black pants in 10 petite. They are at least 5 inches too long. They are not petite in any way shape or form. The some goes for the twill jumpsuit. Also bought in 10 petite and also at least 5 inches too long. Very expensive to be so disappointed.

worst ever company, ruined my christmas gift. Got 160$ pants for 95 on black friday. They messed it up. Had to contact them to order again for the same price. But got ugly T shirt instead and only thing i was offered was -15% and pants already cost 160 instead of 95 and 160 -15% is 136 not 95.

I absolutely love Banana Republic Factory clothes. I already bought about 21 pieces from them and always completely satisfied. Their clothes are of good quality. I love that not all their clothes are made of polyester and Ryan. I also love that they have Petite size clothes and not just Tall. I absolutely also Love that we can choose whether we want UPS to deliver our packages at our house or their closest delivery location point which is CVS. Banana Republic Factory also sends Step by Step notifications where your packages are all the way untill it arrives to you. I shop a lot on line and so far Banana Republic Factory is one of the best online clothing store

Ordered 2 pairs of chinos for my husband for Christmas last year. He also replaced a pair over the summer. All 3 pairs have holes in the pockets where his wallet is. Customer service stated its normal wear and tear. I do not believe that this is right at all he's been wearing banana republic chinos for more then 20 years and never has had this issue. Will never buy again.

The order I placed could not be delivered to me as promised. The items I ordered can't be found and are now out of stock. Banana Republic happily refunded my purchase however, it's not great service if you can't get the goods to the customer. I won't be ordering from them again. Waste of time.