Banana Republic Reviews 

Never got my package, missed an anniversary gift. In stock item said 3-5 days shipping...4 weeks later still says awaiting carrier pickup. I don't know why I order from anyone but Amazon. Thanks a lot.

I inadvertently checked the box to pick-up a purchase. The store to pickup is in California and I'm in Nevada. I immediately tried to cancel online which was not an option. I called customer service which is obviously a call center out of the country. I could barely understand the person who answered and she wanted unnecessary info. I asked to speak to a manager which she refused. So, I tried to save everyone some time by cancelling the order. Now I'll let them cancel my order when I haven't arrived to pick up it within the 5 day window.

Got an email saying my item arrived, but it didn’t. I clicked on the link that said “shipping issue,” but when I got to the page, it said that I have 3 more days to see if my package “shows up”…..what? You sent ME the notification that my package arrived. Now you’re saying it “might” show up maybe later? WTH? And when I look for a customer service email, there’s nothing to be found. What is going on??

I purchased a pair of sneakers that arrived in horrendous condition. They are dirty and stained. I was shocked that they were shipped to me. Now I have to hassle with returning them which requires me to pack up my baby and drive 30 minutes to a Staples. There is no customer service. I have left feedback twice which offers an email response that I’ve opted for and never received a reply. I will never shop here again.

I placed an order for merchandise at BRF. They charged me and did not send me what I ordered, but random stuff I did not want. Not only did I not get the clothes I was counting on, in order to get my money back I needed to pack everything up and drive 30 minutes to return it to store, or find a UPS pack everything up and send it back. Their mistake cost me 3 hours of my time— and I never got my order.

I tried to exchange an item that didn't fit towards the end of my 30-day window and was told they had to RECEIVE my return within the 30 days. I was also told I couldn't return the item to a store. Awful policy. I will spend my money elsewhere.

I went to Banana Republic yesterday looking to buy a coat I’m not in the 30 to 40 group I’m older than that. Therefore they totally ignore me. They didn’t even want to wait on me. I will never go back there again.

I purchased a shirt on line from Banana Republic factory. I didn't like the fit so I returned the shirt. I was only refunded what I paid for the shirt they did not refund the shipping cost. I asked why not and they me referred to call Banana Republic. I did and now the issue is being disputed. Whatever the outcome is, I will not shop online from that company again.

Please be careful with the final sale of clothing sets that are sold separately!

I purchased both the suit jacket and pants in a very specific color (sold separately but intended as a set, due to color match) but was informed 5 days later that the jacket was not in inventory.

Since both items were final sale I am now stuck with suit pants that I cannot use as they are not understanding the intention of purchasing these items together. I've been informed there is nothing they are able/willing to do which leaves me stuck and very frustrated with their product and services. I hoped they would have been more understanding to keep their customers satisfied but I suppose it is more important to stick to a company policy than keep future customers.

My first order got delayed and I got a message that will arrive days later. I needed them on time to be able to travel with them, I was suggested to buy them again paying express shipping and they assure me they will arrive on time. Now, even that I pay 15 USD extra, the order will be also delayed 4 days. I won't be able to take that one with me either. I called again (3rd time) and they don't offer any solution, they say I can return the orders, but it will take 10 days to get the order back and 15 to process the order, meaning 25 days to be able to get my money back for two orders that will be delivered late due to bad management. NEVER again. This is very upsetting!!!

BR Factory claims on their website that it honors a one-time price adjustment within 14 days from order date. I placed an order on Monday night and by Tuesday morning, BR Factory already had another promotion on top of the already discounted price. When I called on Wednesday to get a price adjustment (mind you my order has not even been shipped out yet), the customer service agent told me that they could not honor the price adjustment because extra promotions do not count as price mark downs. Essentially the company policy plays with words to make you believe they honor price adjustments but in reality they really do not. All they will offer is to give me a future coupon (10%) so that hopefully I will spend more money with them. NOPE, I declined the coupon and will not buy anything from BR ever again. There are too many clothing brands to choose from for me to be willing to deal with dishonest companies.

Banana Republic stores are operating like a franchise store! On June 25, 2023 the store in Sherway Garden (Etibicoke, Ontario) has promotion of 30% additional off from sale item, while the store at Markville mall (Markham, Ontario) refuse to honor the price. Banana Republic Markville mall staff ( I went there around 3 pm pn June 25) mentioned that I should have check what is the promotion in their store prior to making the trip. They shift the responsibility to the customer. One of kind customer service.

The items I received were ok. After 16 days I contacted customer support to ask where the last item is. This is the answer: "I am sorry for he inconvenience but your order is still in process due to heavy volume of orders". Almost 3 weeks and not able to ship an item? Simply not good enough.

Overpriced garbage most of the time. No point buying anything in between sales. Quality is so unreliable as well.

I would like to thanks Makenzie today at Tanger location about his great customer service ,and how he was patient and helpful going all over the prices on each pieces we buy and tell us the discount , thanks again for your great sevice

On 4/23/23, I ordered one (1) dress from the Banana Republic website. The total after taxes was $210 and change. I agreed to purchase the ONE (1) dress for $210 and change and I went through the entire payment process and received a confirmation for that amount. Next thing I know, I have a confirmation for ELEVEN (11) items for $1,240.83. Instead of ordering the one BR dress, the checkout process somehow glitched and the dress was never ordered (even though I got a confirmation). Instead, it ordered and charged everything that happened to be sitting in my Athleta shopping cart. What is going on, BR? That was a fraudulent charge that I never approved!

I called customer service and waited on hold for a good bit. The lady was courteous, but told me things like, "Well, maybe in the future don't leave things in your carts because from our end it's tied together" or something like that. I don't care if it is tied together on their end -- from the user experience side of things they are different URLs, different shopping carts, and different checkout processes.

She was able to cancel the fraudulent transaction and was working on getting the dress I ordered to me when the call was, of course, disconnected.

Shameful, Banana Republic et al. Do better! This is unacceptable!

The short spanish guy with glasses at Dawsonville has terrible customer service. He is rude, always angry, annoyed and grumpy. Stay home if you want to be mean to customers who are spending money at your store.

They continuously alter “sales” after purchase to unlawfully take money from customers. I got a pair of pants from there that had a big g ink spot on them from the ink tag and they refused a refund, the tags were on and everything.

I recently made a purchase only to find out that I made the mistake (missed the print when ordering on my phone) of ordering some final sale items. When the order arrived I realized 2 of the 6 items didn't the same as the others purchased. I tried calling customer service and was told sorry there is nothing we can do. Very frustrated that they wouldn't even consider a credit. If it wasn't for the individual at least being friendly this would be a 1 star.