Banana Republic Reviews 

I bought three items on March 10. After I did not get my items in the mail in 10 days because they do not offer an express shipping method, I started watching the tracking and every couple of days it was pushed back and pushed back and pushed back finally three days ago I called and asked what was going on and they said the chances of me ever receiving my product was not good so they would go ahead and refund my purchase. Pathetic at best. I will never order from banana republic factory, outlet or banana republic. Shame on you for letting your brand halo fail. I used to think of BR as quality, cool and reputable - I no longer think that way - and apparently I am not alone. Fix your operations, deliver on your promise, train your customer service team better and lower your prices.

I’m surprised with all the bad reviews for Banana Republic. I buy from them a few times a month. Yes, the clothes are on the pricey side, but, they are made from linen, wool, silk, leather, suede—all being luxury materials. Yes, their “final sales—no returns accepted” is a strict policy, but often prices are marked way down because of it and I either don’t shop those items—if size/fitting is in any way an issue. They have styles that are hard to come by in other online shoppes and the return to their original styles is a serious ++. My only qualms would be to not have so many cropped sizes on shirts and not such voluminous pants as most reviews on those items show that’s not a big fav with many of us. Other than that, love them!

I’m requesting a refund for an order I did not get
1dk88by
I spoke to customer service center refusing my gift card refund. Please send me the electronic gift card for the refund that is due to me as I did not receive my order . It’s not fair you benefited from the transaction, and I did not very rude insulant

When I am online shopping the photos look beautiful but once I order the product and it reaches my home the quality is not there at all
I feel as if I am paying for the beautiful glossy pics and that's it. I ordered plaid shacket it was not lined it was itchy and pricey. Ordered a shirt it was see through however in the pics it was not. It sometimes feels like bait and switch.ordered purse as well

I had bought an item on final sale and went with the recommended size from the website's True Fit feature. When the item arrived, it ended up being too small! I tried to chat with the associate online and plead my case because what's the point in buying something I can't use? Unfortunately, due to "limitations" they can't do anything about it and I've basically wasted my money. This is unfair business practices, and I recommend anyone to steer clear.

What a crap company. They sent me the wrong item and then had to email me a return label for more stress. This company is Absolute rubbish. You can’t even return in store and they made the mistake

MAN! THEY STOLE ME $200! I wrote emails, no replies, I can't call bcoz im out of the country, they say they have chat in the website but they don't. unreacheable. No one replys the dm on instagram, my order 1CTCMFN which i received a refund of only $313 and it should be $523 and they dont give a puck.
AWFULL CLOTHES QUALITY, thats why i returned!!!

I would give one star, but I often like their styles. It's the return policy which is super stringent and unreasonable especially for Christmas purchases. I am stuck with brand new items that did not fit as gifts and I tried to return them only 3 weeks after Christmas, but it was after their cut-off and they would not budge. Not a company I want to do business with. They need to do better.

The sizes used to be on point. There was never a guess in what size I needed. Now I found myself everything I order I return it without and exchanging it. This month alone I returned over $600 +

$500 shoes arrived damaged. Final sale. Contacted chat as I am hearing impaired, they say I have to call. Advised them I cannot hear, and they said they'd have a supervisor email me within 3 hours. 27 hours later, I finally get an email, saying nothing except to call.

Discriminatory- unacceptable for a large company like this.

I called banana republic customer service to exchange size of the final sale I purchased on line and was told that it’s not possible.Terrible!!!! just wanted an exchange.How can they attract customers if the service is restrictive 😌No other option was discussed

Refused to refund purchase that was wrong size. Had purchased a larger size but then the company refused to refund on the first purchase. Essentially, Banana Republic plays shell games with customers.

It was the worst customer service experience I ever had. I just talked with the customer service for 1hour because I ordered my item with 2-3days shipping but the shipping confirmation shows it won’t deliver for 10 more days. They basically couldn’t help me anything as their stupid policy. I will never use them again ever. It was just horrible experience.

I bought an expensive men's leather moto jacket which was the last one in my size online and nothing left in any Banana Republic stores across N. America and the Ontario warehouse shipped a ugly looking shirt instead. I have never had this experience before and was so angry. I'm certain it wasn't an accident considering the high price and so close to Christmas. Customer service offered a refund but I wanted this unique looking jacket so bad it's annoying.

Horrible customer service at banana republic factory. Sent back items and waiting on refund for a really long time. It takes up to a month for them to refund...that's a really long time. Would rather shop from retailers who process refunds in a timely manner. They also yell at you in broken English if you ask questions or don't understand what they are sayimg.

Received the jeans I ordered with the security tag still on them. Return confirmation received for 10/5. It is 12/22 and I have still not received my refund. Called and was told they need to open up an "investigation" although the guy stated to he me showed the return received. Due to the issue with the order and the terrible customer service, I would not recommend ordering from this retailer.

Beware of strict return policy. I ordered a Christmas gift online and even with a receipt I can’t return it after 30 days. I need one size larger and the return policy will not allow. Huge mistake ordering from this company.

Horrible customer service. Bought 2 items final sale by accident. sizing was wrong on them and cannot return them. Company would not do anything for me. I will never shop here again.

As a person who doesn’t like fancy store this one was the worst! Banana republic @ assembly row and it was the worst place 2 be absolutely ruined me as a person! Nd my point of view of how there’s no longer good people in the world! Unless they’re getting wat they want in the process of it! 🤦🏾‍♀️.

I have been a regular and loyal Banana Republic customer for many years. I ordered a few dresses for upcoming holiday parties and paid for express shipping. When I received an email that the package would arrive after my holiday party, I called the mail carrier who informed me that Banana Republic had shipped them via the slowest shipment possible instead of the express shipping I paid for. I called Banana Republic and they refunded me my expedited shipping costs, but were unable/unwilling to do anything to correct the situation. I just received an email from UPS that the package will be delayed again, and I will have no need for the items at that point. Absolutely awful experience. Will not be shopping here again.