Banana Republic Reviews 

I finally decide to start shopping at Banana Republic and I get punished for it. I get shopping rewards for shopping and I was able to convert my rewards to Gift Card for Banana Republic. Do you know they cancelled my order due to fraud? Unbelievable. So I guess they realized their error and reissued me another card. Not thank you! I will never purchase from there again.

I ordered 6 items in Banana Republic Factory online before black Friday and I received the whole package wrong. I received somebody else’s clothes. This the second time that happened me. I won’t be able to acquire the products in the size and price I wanted, and I need to return the incorrect stuff to the store. Lost of time and money.

NEVER BUYING FROM BANANA REPUBLIC EVER A. G. A. I. N!!! I paid an expedited shipping to get to me the day before my trip abroad- they missed the guaranteed date which didn’t get to use it with me so I bought Amazon instead. Upon going back to the country, I returned all the things in the original shipment box”unopened” but little did I know that was only the first shipment box of my whole order. Second box was in the mailroom and didn’t realize it so I was ready to return. I caught COVID and couldn’t leave the house until I tested negative so I could not physically go in to UPS nor the store to do so… I got 5 days late of their 30 day window(this is from the date on when items where shipped from their warehouse and not when the shipment arrived at your doorstep) I couldn’t get a one time courtesy to be able to return unused, and the unopened shipper box as their policy is NO EXCEPTION EVEN IF YOURE IN THE BRINK OF DEATH! Dramatic? Yes, but this company shows NO COMPASSION WHATSOEVER! $1,163 down the drain as the items ordered doesn’t fit me right since keeping it seems to be the only option. So taking my business elsewhere and will deter my circle to support any of their brands- Athleta, old navy, gap and banana republic 101%

The quality of the clothes is getting worse and worse. I bought two sweaters and they broke (filled with holes all over) at the first wash. Now they sell all spandex-type of clothing, which besides being harmful to health, is of the worst quality, does not last at all, and expands when washed... you can see that they are not the same original owners, but rather owners who do not care about ethics or making quality clothes. Very disappointing.

First and LAST transaction I will have with BR. Purchased a pair of sunglasses. Upon receiving it was clear that I would have been better off with better quality for half the price from W-Mart or anywhere else, apparently. The hinges on the frames were very cheaply constructed and the lenses were loose inside the frames. Upon processing a return I was quite disappointed to find that I would not be reimbursed for the shipping amount. Should of gone with an A Prime purchase like usual I guess. Then the true madness of BR hit me. 15 days after returning the product, I received it back to my mailbox...in a packaging mess of ripped plastic and tape and labels all over. Upon contacting BR to find out why it was shipped back to me, they said that receiving staff found there to be no issue with the product so it was returned to me. What??? They will not accept my return of a brand new unused product, minus the shipping cost argument??? What is this place? Customer service (Christina B) told me to file a dispute through my bank transaction, so that is what I will do. Not for the money but for the principle of the matter. BBB will also receive another report. This is ridiculous. I fully expect BR to be out of business soon...and they have clearly done it to themselves.

I purchased this dress in small but after a week of no email confirming i would get it ... i forgot and i assumed it was sold out (my bad)
the following week i saw that they still had this open back fushia dress so
i ordered it ... after two weeks i get both dresses the same day

i didn't get a curtisy call did i want the same dress but i did get a too bad for you

it was a innocent mistake
i order always from online it's a treat
i call customer service
the employee makes me say the whole story after i said i know no returns and says he will help me 100% to then tell me what i already told him
final sale on sale items and nothing he can do

if this was aritzia and other genuine customer service stores they would go out of there way to make a executive decision or try to make me happy ... i have the same color same dress and he said sorry donate it

it's one thing if i was trying to return or exchange something that i only have one of but it's the exact same color dress and he said " oh yes u bought it twice "

he wouldn't connect me to his supervisor and said the distrubution center won't care

im very disappointed ... a policy is a policy but sometimes we need to make executive decisions to common sense 150 down the drain during a time like this ....

i don't blame the guy who wasted my time
i blame the company who
has no way to contact when customer service is a waste of time

im a very generous person but i have a very distasteful feeling in my mouth

it was a innocent mistake but the company doesn't care or there would be a way to contact them


the gentleman said to write this and i was like are u sure ... i don't want to ... i all wanted was so compassion for ordering the same dress twice and a exchange

how dare he tell me to
donate it ... i donate and am very giving

i asked for his supervisor and i was told u will get the same answer

i honestly made a mistake and he said the distributor will not take it back and i was like so basically due to a over look im stuck with it and he said donate it ... okay ... thanku for ur time

Great quality, I'm very happy for the accurate of the sizes, I'm petite size, -slightly/about 20 pounds overweight-, and its hard to find clothes that make me look good, but this store have them all.
I been buying online from Banana Republic and I have no one single complain and no one time any returns. Price is right. Hard to find this dates. Very Happy

Placed an order and realized it was not the fit i wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely wont buy from them again. Spoke to Shannon Johnson and rudely laughed and when i asked to speak to someone else she hung up.

Purchased a brand new utility jacket that was to be mailed out to me. I was not given a receipt nor was I informed of a new exchange policy that occurred days before. When I had to exchange it, I was not allowed to because of a few days difference despite that they had record of my purchase. Called customer service and even contacted BBB. They simply did not care. Jacket is brand new with tags, unworn, it didn’t fit. Having been a loyal customer of 20 years I was greatly disappointed. I froze my credit cards and will definitely take my business elsewhere, it’s apparent they just don’t care.

I've been using BR credit card and shopping at BR and its family brands for years. Their app is awesome. In-store shopping and return is very convenient while the quality of their products varies, and sometimes garment to garment (not good quality control).

My complaint is mainly about redeeming rewards of the Icon membership. One of the benefits of the Icon membership is that you can define your own sale day, which is 15% off of your entire purchase. However, I could not find it from my app, and the agent from the BR customer service told me I had to call a certain number to get the benefit, which was super inconvenient and time consuming. The process can definitely designed better.

Horrible customer service!!!!! Got a gift card as a birthday present and so far I’ve had to call this customer service line 4 times and every time someone passes the blame! One time I Spoke to Kelly in the “research” department who said she put my order in and it’s still not here- no confirmation number or email!!! Called today and Michelle passed the call to “escalation supervisor” Eric who was sorry for what I was experiencing but could not do anything for me. Then why am I talking to you? Why transfer the call Michelle?! He told me to call back to speak with the research department because they’re not open right now. IT’S A GIFT CARD FROM YOUR STORE?! I’m beyond pissed and frustrated with this process! Will never purchase anything from this place ever again!!!! And I’m leaving this review everywhere I can!!!

Awful customer service via online chat. I was placing an order because I had a gift certificate - during time of checkout their checkout process didn't have a place to input the gift certificate so I thought I needed to proceed with entering payment info in order to proceed to the next page of the checkout process whereas I thought there'd be a spot to place the gift card, however the order proceeded to finalize and charged my credit card. Upon immediately speaking & explaining the situation to an online chat rep, I was informed that I didn't select the correct checkout procedure. I asked to have the order cancelled so I could proceed checking out the correct way to which I was informed that they put a request in to cancel but couldn't guarantee it would be cancelled. In the end, they processed the order and shipped it & charged my credit card. There's something terribly wrong with their procedures as I had asked for cancellation within 5 minutes of placing the order. I will never purchase from this company again - awful customer service.

I decided that BR had just the jacket I want this Autumn. Never shopped there before so pleased to be offered 15% off as sign up bonus.
Tried twice to use the code from 2 different email address. Neither worked.
Emails took hours to come through so I had to keep checking & then code didn’t work.
I took photos & emailed Uk customer service address on website. Email returned as address invalid.
Hopeless. Maybe I’m glad I didn’t buy anything as it looks as if mail order service is useless.
I wouldn’t trust them at all.

I spent about an hour but could not get to talk by telephone to a person who knows about rewards. I answered the same questions by the phone robot over and over again. I talked to Nicole, Kevin, Rosario, Mark, and Larell who put me on hold with loud rap music, then came back on the line, and put me again on hold with quieter music. Larell gave me an answer but as he hung up, he said, "Thank you for calling Athleta," so I guess he was not a BR representative and perhaps did not give me information about the BR card.
I can only guess that the agents are holding a contest to find out who can give the least amount of information to "valued customers."

Have made 50+ purchases, across 3 years, delivered to 4 properties across the UK - never one issue. In fact, delivery usually comes within 2-3 days (well under the stated time frame). Returns is the easiest I’ve come across and the customer service has always been fantastic. End to end the best online shopping experience out there. Can’t fathom how someone has had a bad experience…

They have lost my package twice. they only answer after the 10 bussiness days have passed for any question even the ones that a re about the tracking of their products, there's no tracking on your package (they give you a tracking number but it doesn't work). I understand why the company is almost broke. Not even Kanye West can save this crappy company from being the worst in every sense. Maybe the american one is better, but the one from europe is terrible. Terrible customer support, terrible shipping. NEVER BUYING AGAIN WITH THEM and really, if you don't want to have a bad experience, and get frustrated, don't buy at Banana Republic europe.

Their specials are great,I have a few dresses from them and I am enjoying them so much,sizes are perfect,discounts so good,thank you!!!!

My beautiful sweater just arrived and it's so chunky and soft and beautiful!!!! Got it on sale. I love love love it. Thank you banana republic!!!!

Part of the same company as GAP Clothing... just a different brand name. Another supposedly large clothing company who cannot provide an acceptable level of customer service, they just waffle around the subject with no answers and no resolution. Banana Republic advertise that you can use all4one gift cards but I was unable to do so and was given no comprehendible explanation.

I’m so disappointed in Banana Republic. Their pique polos used to be amazing. Lots of colors and styles the fit was perfect. Unfortunately they decided to make 25 different polos and they are all awful except the pique ones. Too bad they only offer 5-6 boring colors. All of the other polos are loose in places tight in places and just look horrible. They had a good thing going for a long time too bad they ruined it