Banana Republic Reviews 

ordered these on a Saturday: website malfunctioned and did not take any discounts to which I had EARNED! Called company 2 minutes later to cancel order. Rep told me she cancelled it and I still got charged FULL PRICE AND STUFF was sent!!!!! I had to drive over an hour to return the stuff and get my discount. When I've tried to return free by mail, I have spent hours on the phone chasing my money back even months after stuff arrived at warhouse!!!! Don't order from this incompetant business online!!!!!

Great quality with quick delivery. Very happy with my order.

It appears that Banana Republic Corporate is falling short of ensuring consumers are recipients of quality, knowledgable, respectful, and supportive customer service. I returned an item within 24 hours of my receipt using the company's prepaid shipping label. Unfortunately, the shipment was apparently lost in transit. Although I provided Banana Republic with a copy of my UPS receipt validating my (prompt) return of the item, the company refused to issue a refund until the lost shipment was located and / or a claim was submitted. I informed both the representative and supervisor that this issue was between Banana Republic and their 'contracted shipper' and does not involve the customer. Further, I asserted that their refusal to issue my refund due to a problem with their shipper is a violation of my consumer rights. However, PayPal issued my rightful and long overdue refund immediately following the initiation of a dispute claim. Sadly, Banana Republic's continuing pattern of numerous negative online reviews is indicative of their failure to micromanage staff training, their level of knowledge specific to policies and consumer rights, and personable customer service skills. Shame on Banana Republic Corporate for their role in allowing customers to be victim to such substandard customer service!

After six attempts gave up trying to place an order.

Amazed that for once they had my size in stock. ....then they would not process my order!

Don’t waste your time.

I returned an Item by mail and I never received a notification or update. I decided to call them and the costumer service was horrible.

I frequently shop online with them at the factory site and love it. They often have great deals. Yesterday (for the first time) I received an incorrect order and CS had it fixed in a few minutes (with no long "please hold") AND they're sending me the correct item. Glad they have small sizes. The clothes run about one size large, but knowing that it's still consistent and if I order a 00 or 0 pair of pants, or a PS sweater, they will fit the same each time, no surprises. I'm a teacher and the clothes look nice but are still very comfortable and easily cleaned. Super nice CS people, too.

This actually relates to bananarepublic.co.uk, but I think they are the one operation in Europe? Had an issue with products through no fault of theirs, emailed customer service and got a response the next day with a confirmation that I would be refunded for items. No complaints here!

I bought 1 sweater & coat online an di far it was one of the best experience in my shopping online. The coat didn't fit well, I already have the return label included in my packing so I did not spend time dealing with it. I sent the coat with my pre-paid label and in 1 week my money was in my banck account. The quality of my sweater was good. Excellent experience so far :)

Horrible customer service, entered the right address on the shipping but my ordered was shipped on a different address, Dont know how this happened as I have the same shipping and billing address. I even tried calling them to cancel instead they shipped it right away. I told them I am interested with the order and will just reorder again but they said they cant do anything about it. Why do they have a customer service line if they cant do anything to help the customer? What if my order was received in the wrong address?

ship item to me pair shoes box falling apart so they sent a second pair out which did not fit so made a return in the store directly and it never credit my BR card had to jump through hoops to get this resolved. I am so glad I kept my receipt or i would have been sool . They at least tried to make it right by sending me a $10 promo card. The quality of merchandise been going down hill fast.I remember 10 -15 years ago they had awesome quality stuff. Today everything is cheaply made, slim/skinny fit which only a 15 year old vegetarian could fit into and way over priced.

I used to shop here all the time but now it seems like they’re more concerned about pushing their political agenda than losing business by alienating and driving away half their customer base. I look forward to the day they go out of business because they’re so self righteous they can’t stay out of politics. Aligning themselves with Rock the Vote which is a left-wing organization and having pro-RBG and “Vote for a Better Republic” fashion statements are just a couple of examples. I remember a day when businesses tried to respect their clientele by staying politically neutral but now it seems like self-righteous leftists that take control of businesses can’t just shut up. Peace Banana Republic. Hope you wise up or go belly up. ✌️

I returned an item a month later still nothing saying they even received it or are refunding me.

Cute clothing! Thanks

If I could give O stars I would for customer service and customer deception. They list reduced products on their website that are no longer available. This sale ethics is not acceptable. Like many other customer my experience with this company has been very bad.

Ordered on May 24th, called them June 23rd, lady said it's in the back of a truck, but will make it to me. They just don't know when. I called them again July 19th, another lady offered to do a 1-day shipping. She cancelled my first order and did a re-ship. I was ecstatic! I woke up today, July 20th, to find an e-mail saying the item is sold out and that my order has been cancelled. Called them and another lady told me I'll get my original order and that it's not cancelled, there's just no ETA. So my original shipment is still waiting in the back of a truck, possibly cancelled with how unreliable the info relayed has been, and the 1-day shipping was just for show. I've been extremely patient for 2 months, politely checking in and all on the status of a pair of earrings that I've been eyeing for months before buying the moment they went on a good sale. I don't mind waiting, but the lack of information and updates on my item ordered 2 months ago, and a useless re-ship, has me questioning the quality of customer service they provide. I know we're in a pandemic, but even items coming from the other side of the world make it to me within a month and customer service always KNOWS where my items are. The lack of organization is appalling. I'd understand if they were shipping with Canada Post, but they're shipping with UPS. Baffling and disappointing.

This is my second review for this company. My first one was about the customer service, or I should say, about the absence of it and this one, is about their product quality. I have purchased a pair of black dress pants from BR early this year and started wearing them to work just now. Guess what, they have stained everything they touched black. My skin, my office chair, my white silk top and my purse. Great! A pair of cheap, $70 pants ruined everything they touched. BR's quality product went dramatically down in the last 10 years and this was the last straw. I will never purchase from them again. There are other clothing companies out there that have respect for the customers and stand behind the quality of what they sell. Like Club Monaco for instance. I'd rather pay more and buy less and save myself the frustration by dealing with BR's garbage clothing.

Please be aware when ordering online from this company. They don't respect their promised delivery date even if you pay extra for delivery. I ordered some items for my son's upcoming birthday and now they are saying that they won't arrive until a month after, blaming it on COVID 19! They wo
n't offer a refund and only a small discount. Now I have to spend money on another gift as what I ordered will be of no use. Very poor customer service, won't buy from this company again.

I'm not impressed. Ordered 3 items and the fabric was falsely advertised. I contacted them for a free return, the women said she'll put a credit to my account to accommodate the free return. The next day I went online to start my return and it came up as "page cannot be displayed". I telephoned and was left on hold for over an hour! Poor customer service.

Look I know there is virus out there but you seemed to take my money the same day I ordered while the virus was around..
....it's been over 1 month now and your telling me be patient.! it's ok to take money but not to give back just as fast !
Return refund excuse ....(pandemic..)yes pandemic is still here ..
I want my refund...

Terrible refund processing, I will never ever buy smth from them.