Banana Republic Reviews 

Absolutely horrible customer service. I placed an order on May 27 2020 and have yet to receive it. It is now June 17th. My visa was charged 2 weeks ago and the items have been paid for. I have sent several emails to customer service and have not received one response.

Absolutely love their customer service and the brand! They always are super quick with shipments and I never had an issue with my order. I place an order or two every month. Love it!

Very late refunds... 46 days. can no longer trust their brands to purchase.. a joke!

I returned two items using their pre-paid shipping label through Canada Post in early May. The tracking number shows that the package had been returned to Banana Republic in Mississauga, ON. I have yet to receive my refund.

I recently order two dress shirts as birthday gifts for my nephew. As soon as I received the confirmation, I realized they were sending the shirts to my address instead of his in Saratoga Springs, NY. I called immediately and they told me they could not change the address....it was too late and would not let me cancel the order so I could reorder using the right address. How could it be too late when I called a few minutes after I hit the place order button? I talked to a manager as well who could care less that it was going to the wrong address. I've used BR for years, but no more! They have the worst customer service I've ever seen. Buyers beware!!!

My grand daughter wanted to shop here so bad but everything is so expensive.i finally broke and got her some items. Some did not fit even though they were her exact size

Yes, something with their name which may give to some certain audience something like bad perception of overall thing out there but I do not see how it will be happening lately. So can we do something better with that or not ? How else you can check that much ?

Maybe I simply do not like the name itself, which good brand located in USA or something close to economy or something like that will call itself like Banana Republic which means third world country anyway for whatever reasons out there ? So it should be done. Or redone.

Shocking what this company is allowed to get away with. After luring new customers into signing up for their mailing list with promises of discount codes, these codes never materialise and even though your inbox is then cluttered with their recommendations, the staff deny your email address is even registered. No wonder they closed every UK store as they are rapidly going down the toilet.

1st , I love banana republic and have been using the perfume W for 30+ years. Now the perfume smells like alcohol, no scent at all not even a hint of the old product. Sad to say bye.

Sizing of men’s products is a mess! I used to buy online quite a bit, but the past couple years it has become inconsistent and confusing! I can’t even figure out my size in the stores anymore. The fits have names associated with them that hurt not help you figure out what you should try on, and often means you have to try the same shirt or pant in too many sizes. Also, they have made all the sizes smaller, even an XXL shirt is smaller than an XL in most brands. Quality has become super inconsistent too, becoming Old Navy with higher prices.

HORRIBLE CUSTOMER SERVICE VIA PHONE AND IN-STORE! MGMT MORE IMMATURE THEN OTHER EMPLOYEES STATED WAS NOT FIXING ISSUE HIS STORE WAS REASON FOR MESS UP! WILL NOT BE SHOPPING/ORDERING PRODUCTS DUE TO EXPERIENCE!!

It took too long to get my money back, i had to email them several times with proof of my refund AND my order in the first place, and even though i gave them the order number, they "couldn't find" my order. At last, several months after, i got my money.
Way too much worrying, not worth it.

Company do not refund unless you send several emails and proof of posting. Even using their own return label, checking on tracking that item delivered next day they do not refund. In the end all you get is an apology for the delay in processing refund but no explaintion. Waited almost a month for monies to be refunded this week. This is not a one off.

Excellent! I would recommend this company to anyone. Their clothing, shoes, and jewelry are well made. They offer petite and taller sizes. They offer simple tailoring services. Their staff is attentive and professional. The people that work here and their managers are always positive, appear to be listening, and seem genuinely concerned about anything you present to them. Everyone seems efficient in processing any kind of transaction, such as purchases, returns, and exchanges. No one ever seems bothered by working, even at their busiest times of year. Always a great, stress free, shopping experience across all stores I've been to. Thank you, BR!

Good for buying dress clothes I shop here often for a deal on shirts and pants for work

I've had a fantastic experience while shopping during sale times. The standard delivery was super fast. The prices are decent, but sizes are all over the place and huge. Typical for American companies catering for big people. Not great if you're European. I'm a size 8 at 1.73, and xs is too big for me. The cut is not great - too big in waist and to narrow in shoulders and not fitted on a female body (all clothes were boxy as if fitted in barrels. Perhaps these were the trends this season)
The customer service was excellent.

SCAM ALERT: DO NOT GET THIER CREDIT CARD!

It may be a scam. I have been trying to pay it every which way for a couple months and its impossible. They call everyday with an automated message, but when you try to get through it it disconnects, sounds like they sold my debt to some other firm while I am trying to pay. So dont think your info is safe when they have it.

I didnt get the card so I cant make an account, they claim my Zip is wrong. I cant get a real person. Im sure the interest rate is terrible and now its hurting my credit. All for a pair of pants.

Buyer beware, might not be worth the 20% off or whatever the sign up deal is in not worth it. I would have gladly paid the 40 bucks or whatever it was.

I loved working at he store in regent street as evryone was so friendly and my manger Richard was the best.