Bespoke Arcades Reviews 104

The guys at Bespoke Arcades helped save my little boys birthday this year. They went out of their way to make sure we received our machine just in time for the big day. The arcade cabinet is fantastic and a special shout out to Phil and Jack for all the support to help get us up and running. A fantastic friendly company! Highly recommended!

From the initial interactions with the team to the day my machine was delivered I experienced some of the best customer focused service ever. The team make you feel special and valued throughout the process of designing your ultimate gaming machine. My expectations were raised to make me feel that Bespoke Arcades is an apt name and they have not under-delivered at any stage. They help you create a timeless gaming machine that will deliver hours of gaming fun whether its old style arcade classics or streaming the new age of interactive games. The service levels do not drop off after you've taken delivery and in the current social distancing climate a WhatsApp call to help you tweak controls or to download new emulators is only a WiFi connection away. Thank you to all at Bespoke Arcades for helping making my gaming needs future proof

I've had my Bespoke Arcades machine for a while now, and I love it. The team at Bespoke Arcades couldn't have been kinder and more accommodating. Ben was happy to answer my queries via EMail, and I got to go along to the showroom and see the different model available, where Ben and Phil let me have a go of each and walked me through the options available. It was never uncomfortable nor felt like a hard sell, just hanging out with some genuinely nice folks who love arcade machines.

I fell in love with the Nu-Gen because of the size and comfort of being able to sit and play games comfortably in two player with spaced out controls and a huge screen.

The machine was made to a very high standard (even my long-suffering other half admits that it's beautiful), and delivered to my "office", which involved many a staircase. Jack set it up for me and showed me how to use it, and since then all I have to do is press a button and I'm good to go. A terrific service.

I'd highly recommend Bespoke Arcades if you're really thinking of treating yourself to the ultimate home arcade.

The arcade table is amazing, my husband has re-lived the games of his youth and is still the highest scorer on his favourite games, even though our boys are XBOX gamers.
It's an achievement that he's proud of!!!!

I met Bespoke Arcades at the Ideal Home Exhibition early this year in London. Having only just setup their Trustpilot account they contacted me to see if I was happy with my purchase and if I would write a review for them. So, here is my review.....

As a new home owner buying an Arcade machine was not top of my priority list when I visited the Ideal Home show, but i fell in love with the idea the moment I saw Bespoke Arcades stand. They were not the only people at the show selling arcade cabinets but what drew me to Bespoke was the build quality, and the different types of cabinets available.

Before I made my purchase I wanted to see and play Sega's Arcade classic Space Harrier. It's a personal favourite of mine and whilst the gentlemen from Bespoke Arcades looked slightly bemused by my love of this arcade classic he duly obliged. Immediately I was transported back to the mid 1980s and had to purchase a cabinet. I purchased the coffee table version with all 2,000+ games on it.

After the show Bespoke Arcades contacted me to confirm a few things about the cabinet. Once the cabinet was built they contacted me again to arrange delivery. It was delivered on time and well packaged.

Having dabbled with Arcade emulators in the past I was aware of the underlying emulator that is used in this cabinet. As it is an emulator there are several games that don't work amazingly, but with over 2,000+ games there are still hundreds and hundreds for you to play and enjoy, including Space Harrier :-)

I've had the cabinet for a few months now, its a fantastic coffee table and extremely well built. My family, friends and I have had many happy hours playing with it.

If you love all of those classic arcade games then you will love this.

We bought a 4 player table arcade with over 7000 games.
It’s amazing and good fun for all the family!

I ordered a custom EVO cabinet from them and it turned out great.

I had a few issues with the computer resetting all of the configurations but once I contacted Bespoke Arcades about the issue they quickly hopped on remote access and sorted the problem out.

Great table with loads of games for hours of fun. The team were easy to deal with and did exactly what they promised .....

Great service and a fantastic product. Thanks

I saw the machines at the ideal home show stand, the service there was great and I ordered a GT500 table top machine.

I was kept informed of the progress of my order and the machine arrived the day it was due,

I love it as do my kids and everyone else who has played on it, Games included are excellent and I have even found a few that I used to love and have enjoyed playing again. Looks great in my lounge and is a real talking point.

Great service and great product, really pleased.

I have dealt with Phil and Ben over some time, the pre sales experience was excellent ! Lots of phone calls and help in choosing the most suitable spec for my needs.

Installation was literally seamless (I felt bad as it looked heavy haha )

After sales support has been great. Not needed much help but when I call they always help either remotely with their pc or over the phone.

I can not recommend this company highly enough ! Very impressed and I look forward to being a return customer for my next item haha.

From placement of my order to design of my bespoke order these guys were great. Very happy with my arcade machine.

Thank you for all the support and advice you have given us when purchasing both arcade machines; your knowledge and expertise were invaluable. In particular the patience you have shown towards the buyer, who has special needs, with technical after the purchase has been outstanding. Thank you

I've had my Apex Media machine for about a year and a half now, and still play nearly every day. The build quality is brilliant and is still in perfect working order. The team at bespoke arcades are extremely helpful from start to finish, and are still helping me out with any things I want altered on the machine. If you want to play games from your teenage years, this is the best way to do it, you won't regret it. Thank you Phil, Ben, Jack, Alex and the rest of the team for making this the best purchasing experience I've ever had.

From the point of order to when I received the machine it has has been a pleasure to deal with Ben, Phil, Jack and the rest of the team. The machine is amazing quality with a great selection of games - I went for the GT model which is entry level but still feels really premium.

Being a techno-phobe I have had to call up a few times since receiving the machine for advice and nothing has been too much for Jack and has been extremely patient with me.

I would thoroughly recommend to anybody!

Cheers guys.

I've been fortunate enough to be part of the gaming industry for decades now and owning a real arcade has always been a dream. When I was ready to take the plunge, there really was only one company I could ever consider. Fact is, there is no-one better than Bespoke Arcades. Ben and Phil are not only at the top of their game but their enthusiasm, knowledge and utter dedication to customer service make dealing with Bespoke Arcades, just that, a genuine bespoke service where the only limits are those of a clients imagination. I wouldn't hesitate to recommend them and not only that, I wouldn't think of recommending anyone else!

i got in touch with bespoke arcades to ask about one of there gtx machine within two phone calls we had sorted out my order and the payment and because i live on the isle of wight they let me come up and collect straight from them , great team great service and a great machine thankyou. :)

Where do I start...well, Bespoke arcades have been apart of my life now for over 9 years. An amazing team of professionals who are dedicated to perfection and satisfaction in all areas of their business. From day 1 when I got in touch with them it’s been a great journey! My EVO arcade ‘Elite’ is just brilliant. Made to my specification from the off with amazing upgrades along the way. Phil (one of the owners) even came to my house to sort a few teething problems out (he travelled from London to Birmingham) as he wanted to completely make sure everything was spot on! It’s great that you can buy additional kit and games which they can sort for you really quickly. I’ve been fortunate enough to visit their workshop and HQ....I was like a kid in a sweet shop....as I purchased an all singing and dancing upgrade in 2018 which meant they had my EVO in their workshop for a couple of months which was perfect as I was going to be away for a while! The EVO then got shipped back to my house all upgraded looking and feeling brand spanking new. Ben (the other owner) and Jack (the amazing support and tech guru) make for a great team that gives you so much faith and trust that they want the best just as much as their customers do! Jack has helped with a few up grades and tweaks over the phone and using the remote dial in where programming and fine tuning are a simple click away...just makes things so much easier and simpler! It’s been a great journey with them and I’m sure there are many more years (and a few upgrades) to come. Trev 👍🏼

From the start the customer service was exceptional. Quality of workmanship is second to none and the machines work great and so much fun to play. If you need and help or advice Phil will always be happy to help. I also found he will go out of his way to make sure that you are happy with his products. I would definitely recommend this company.